Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Average customer rating
4.8
(20,073 Reviews)
Rating breakdown 20,073 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Customer Rating
2
A downgrade from previous generations
on May 1, 2025
Posted by: KonnieKay
from Tucson, AZ
Expertise:Intermediate
I went into the flagship ultra line because the S25 Ultra Carried with it incredible specs compared to the plus and standard lineup's.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, May 1, 2025
Hey KonnieKay, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in terms of features and functionality. We would love to help you resolve these frustrations and help you love your device as much as possible. We have provided links to troubleshooting guides to help you with the audio volume, S Pen features, and camera features. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can also use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the stability you mention and any additional matters that are causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great follow and real introduction to AI
on February 7, 2025
Posted by: PhoneDogOG
[This review was collected as part of a promotion.] Switching to this phone from a foldable device offered a refreshing change in user experience. The stylus feels incredibly precise and responsive on the flat display, making note-taking and sketching a breeze. The new features enhance productivity and creativity in ways I hadn't expected. This device seamlessly integrates into my daily workflow, simplifying tasks and boosting efficiency. It's a truly remarkable piece of technology that has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on March 23, 2025
Posted by: Chop11
[This review was collected as part of a promotion.] Love the seamless action across all apps. Super quick. AI features are great. Awesome camera and photo edit features. Nice big screen. Super durable design. Ease of use. Looking forward to what comes next with Samsung Galaxy 😀.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery
on April 29, 2025
Posted by: Questioning
Expertise:Intermediate
I've never seen new products have such a poor battery life. From the first full charge the brand new phone and watch don't stay charged as long as my 5-year old phone and watch which is absolutely wild and has made me reconsider if this was a good choice and if I will continue buying these products. Even barely using my phone, it dies so quickly, I'm now a two phone person so that I can use my old phone when I need to and the new one is just there if I get a text or call, I'm excited to use it on vacation for photos but I'm worried it won't last long once I start taking pictures, god forbid i need it for navigating. Pretty frustrating. It's too bad I can't use my old watch to track the health apps because it's battery is better too even though it's old.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Questioning, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the lasting battery life of your device is to you every day, and we would love nothing more than to help you troubleshoot this experience. While thebattery life should enhance automatically once the battery has the opportunity to adjust to your specific usage habits. However, if this isn't the case, we have provided links to a few articles below for your convenience. We have also provided a link to the Samsung SUpport Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible photo clip attachment
on August 27, 2025
Posted by: Galaxy User
The "newest" Galaxy stinks when it comes to attaching photos to a text. In the past you click on the "+" sign and choose from ALL your folders. Now it only takes you to a few folders. You must (1) Click + (2) Click "Gallery" (3) Scroll to and click "Folders" (4) Click the 3-dot hamburger (5) Click "Browse" (6) Click "Gallery AGAIN the (7) you can select the folder to choose your photo. That STINKS !!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 28, 2025
Hi there Galaxy User, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand that updates to a new device can take time to adjust to the changes that have been made to the software. We have provided a link to the complete manual to help you with any alternative options for the tasks you are attempting to accomplish and the help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung
on September 7, 2025
Posted by: Nene88
[This review was collected as part of a promotion.] I love samsung but my new phone s25 ultra is the best. I love the quality of the camara, images,pictures, easy to use and best of all to me is unbreakable. I will never change brand
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi Nene88, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so happy with the features of your new device, and loving using the camera of your device to capture amazing photos and videos. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
How to remove built-in spam
on November 30, 2025
Posted by: Dana
How to remove each/all the spam screens & text messages that come with the device, out of the box.
They are driving me crazy!!!
They are driving me crazy!!!
Response from Samsung USBy R&R Team, December 1, 2025
Hey Dana, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterruped usage of your device is to you every day. We have provided a link to an article to help you with any pop-up ads you are experiencing, and to the complete manual to help you adjust the message and other settings to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Custom and solid tech
on December 7, 2025
Posted by: Jqowodj8
[This review was collected as part of a promotion.] I just swapped from the galaxies main co.petitor and this feels like a complete upgrade. So much customization options that work perfectly for me.
Value
5
Written by a customer while visiting Samsung US