Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Average customer rating
4.8
(20,073 Reviews)
Rating breakdown 20,073 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,062 out of
1,234)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Posted by: Austin
Expertise:Intermediate
Verified Purchase:Yes
After some time with this phone ill say this is a pretty dang good phone only things that i have noticed is that my battery life seams a little low. Another thing i did notice it that if you turn on certian setting with the camera the photos come out looking softened didgitally and that part i am not the happiest about as a photographer. But those aside i love how the phone feels and operates.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Austin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and that you are discovering the ways to best align the settings to your usage preferences. We have provided links to articles to help you maximize the battery life of your device, best capture photos and videos with the different settings, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Modrell
from Kenai, Alaska
Expertise:Expert
Verified Purchase:Yes
I have not been let down by a Samsung phone so far. I usually get the flagship phone and upgrade every few years.
High quality processor, camera, memory.
High quality processor, camera, memory.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Cedar Rapids, Iowa, USA
Expertise:Expert
Verified Purchase:Yes
1)The fingerprint sensor does not work properly with many screen protectors.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
2) Floating windows are not detected automatically in scenarios like driving; apps such as YouTube and Google Maps do not function as overlay windows.
3) Even the Messages app should be able to open as an overlay window on top of other applications, which is not available on the S25 Ultra.
4)There is no built-in app lock feature to lock individual apps. Instead, Samsung provides Secure Folder, which creates duplicate apps inside it. This is inconvenient, unnecessary, and not preferred by many users. As a result, I have to rely on third-party apps to lock specific apps.
5) There is no gesture-based app launch feature from the lock screen—for example, drawing a letter like “W” to open a pre-assigned app.
Samsung needs to improve these features, as they have been available on other Android phones and widely used since 2022.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 26, 2025
Hello Deep Shah, we appreciate you providing feedback on your Samsung Galaxy S25 Ultra with us. We know that changing manufacturers can come with a bit of a learning curve, and cause frustration as you best align the settings and capabilities to your preferences. We have provided a link to a troubleshooting guide to help you wth the fingerprint reader on your device. We also recommend enabling the touch sensitivity setting if you are using a screen protector with your device. We have also provided a link to the complete manual for your device to help you discover the full capabilities of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you prefer one-on-one assistance for your questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Samsung S25 ultra
from San Diego
Expertise:Expert
Verified Purchase:Yes
I always have Samsung, thie time I received defected device, s pen doesn't get connected, Samsung account keep stopping, I didn't have time to return it and now I have to put some time to fix it, they don't have locations, they are through another party.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hey there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it is when you are not experiencing the full functionality of your device. We have provided links to an article to help you with the S Pen at your conveience. We have also shared a link to the Samsung Support Team to assist you with the Samsung account youmention, and any additional frustrations you may be experiencing with your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Nate
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Thus is my 1st time buying a true flagship phone like this, coming from a S21 it's a night and day difference. I use it on Mint and couldn't be happier.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
There's nothing it can't do so far.
I'm having trouble getting Telegram is my only hiccup so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Fred
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The new features and long battery life are awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Starry
Verified Purchase:Yes
Great fir gaming on the go, and a great phone Will recommend
Written by a customer while visiting Samsung US
Posted by: Marija
from Sarasota
Expertise:Intermediate
Verified Purchase:Yes
The only downside, just like the 24 ultra, the pen falls out itself, don't not stay put and its easy to lose
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US