Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Average customer rating
4.8 out of 5
4.8
(19,559 Reviews)
Open Ratings Snapshot
Rating breakdown 19,559 reviews
5 Stars
16,864
4 Stars
2,111
3 Stars
352
2 Stars
108
1 Star
124
85%of customers recommend this product. 
(
733 out of 863
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Customer Rating
5 out of 5
5
Looking Forward to a Beautiful Friendship!
on December 11, 2025
Posted by: Michael
from RIVERSIDE COUNTY, Southern CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
In all honesty, I have yet to use my S25 Ultra or even un-box it, for the simple reason that I am still attached to and very much in love with my Note 20 Ultra.
I am looking forward to a similar, and hopefully a Greater relationship with the S25 Ultra!
If I could somehow break the spell that the Note 20 Ultra has on me, I will definitely return to give the S25 Ultra my honest opinion.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 11, 2025
Posted by: JohnLoveSamsung67
from Cleveland, OH
Expertise:Intermediate
Verified Purchase:Yes
This is a premium phone. The display is great. The phone is very responsive and battery life is good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi there JohnLoveSamsung67, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the feel, design, and battery life of your device. We have provided a link to the complete manual for your assistance in discovering additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Trade-in process
on December 11, 2025
Posted by: Filero
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
The trade-in process and subsequent discount price went smoothly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
totally awesome
on December 11, 2025
Posted by: Anonymous
Verified Purchase:Yes
I have been a Galaxy user for more than 7 years. From S9, S20, S22, S23 Ultra and now the much improved S25 Ultra I am a very happy customer!!
Response from Samsung USBy R&R Team, December 12, 2025
Hey Edward, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the amazing features and capabilities of your device, and that you have always been pleased with your Samsung devices. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Incredible phone!!
on December 11, 2025
Posted by: Janene P
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent phone, camera is awesome, very well made and pictures are incredible. Great price for the quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi Janene P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving capturing amazing photos and videos with your device, and that you feel you made a good investment in your new phone. We have shared a link to the complete manual for your device to help you take your usage to a new level with Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
EXCELLENT
on December 11, 2025
Posted by: GaDAM
from Iowa
Expertise:Expert
Verified Purchase:Yes
I love the product well for the storage and reliability
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the storage capacity of your new device, and that you are finding it reliable during usage. We have provided links to resources to assist you with further exploration of features like Galaxy AI, aligning the settings to your preferences, and answering any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad bad
on December 11, 2025
Posted by: Anonymous
Verified Purchase:Yes
Badbaddddðddddddddddddddddddddddddddddðddddddddddddddd
Response from Samsung USBy R&R Team, December 12, 2025
Hello Carlos, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We are always happy to assist our customers in troubleshooting and resolving any frustration you are experiencing with your device. Without knowing what your experience has been thus far, we have provided a link to the Samsung Support Team to assist you through chat at your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Phone
on December 12, 2025
Posted by: Joseph
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Great phone so far and the price was great.
Phone has been as expected so far, with the exception of the "S"pen unable to take photos.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Joseph, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra. We are happy to hear that you have been pleased with the usage and updates with your new device. We know that changes to accessories you have used in the past can be disappointing. We have provided a link to the complete manual for your device to help you discover hand gestures and voice commands you can use with your device. You can also use your Galaxy Watch, if you own one, to remotely control the camera of your device. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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