Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(19,609 Reviews)
Rating breakdown 19,609 reviews
5 Stars
16,901
4 Stars
2,118
3 Stars
354
2 Stars
109
1 Star
127
85%of customers recommend this product.
(
767 out of
899)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on February 11, 2025
Posted by: Jarodm
from Washington
Expertise:Expert
So mush storage! And the pictures it takes are amazing! I think I habe been using the ai constantly to help me find things within the phone and screen grabbing from posts i see, it's super handy
This phone feels great in the hand. So far one of the only phones I an trying my best to keep out of a case due to the fact.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Waiting for update
on February 11, 2025
Posted by: Ksmiles
[This review was collected as part of a promotion.] Nothing but issues so far. Transfer was a horrible experience. Previous device (Gal 23 ultra), back up did not transfer. It's been 5 days still not receiving all text messages. Im hoping it's a new phone and the need to be updated with fixes. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello Ksmiles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to a troubleshooting article to help you with the messages you mention. We have also shared a link to the Samsung Support Team to help you troubleshoot the software transfer and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Written by a customer while visiting Samsung US
Customer Rating
3
The ultra doesn't feel very ultra
on February 11, 2025
Posted by: Rdbrd97
[This review was collected as part of a promotion.] The inclusion of all the AI features sounds very compelling but after using the device I'm just not sold on it. Especially when the fine print says that you'll eventually start chaging for it. I still miss the 10x optical zoom that got downgraded. Cutting back on the abilities of the S-pen really feels like a downgrade. The wide angle lense is the best upgrade that was given to the Ultra's hardware but it just doesn't seem like enough.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Rdbrd97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love to help you. We have shared a link to a few articles to help you with the camera features and S Pen capabilities. We haev also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Far more superior than last year's model ultra
on February 11, 2025
Posted by: ZeroKool305
[This review was collected as part of a promotion.] Much more multitasking without lag incredible performance on the new chip and much more big screen way more better than 24 ultra my only down part is the S pen is no longer Bluetooth I will use it alot for photo taken picture beside that love the phone mucho thank Samsung team 😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is not better that the S23 ultra
on February 11, 2025
Posted by: Texasrican123
[This review was collected as part of a promotion.] The pencil is not bluetooth connection, so is not able to take photo. The pictures look so nice but could be better if the pencil is able to take pictures
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Texasrican123, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that it can take some time to adjust when some of your favorite features of your device have changed. We have provided a link to an article to help you discover the functionality of the redesigned S Pen. We have also shared a link to the full device manual to help you discover both voice and hand controls for your camera you can use for the functionality you seek. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It's a very good product
on February 11, 2025
Posted by: Nanno91
[This review was collected as part of a promotion.] Now, brief is great for keeping you informed with a summary throughout the day... audio erasure great for modifying video sounds. Overall the S25 Ultra is an excellent dystositive.. I recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone i have ever used
on February 11, 2025
Posted by: Claudiah3150
[This review was collected as part of a promotion.] So I have never owned a samsung ultra device, this is my first! I have had other samsung phones but never in ultra. The main reason why I waited to get 25 ultra is the shape& look of previous ultras, was not a fan of the boxy shape, the new shape feels so good in my hands does not feel entirely large or bulky. Love it! The camera quality is much better than my previous s23plus and I have already shot youtube videos with it. The crispness and clarity of the videos and photos are on another level and it is my new favorite filming device. I like the way I can customize alot if things and automate some functions, that's super cool. My kids can get creative with painting and drawing with the Spen..they take turns to do that! I really appreciate the innovation in this phone. Battery life is great too and i appreciate the large storage. The seamless actions across apps is magnificent because i can be on at keat 2 apps at the same time. I like the now brief icon as well i set it differently when i first got the phone but when i removed it i noticed how my homescreen looked like my s23 plus and i put it right back!Love my new s25 ultra 512gb as well as the free stuff I got with it. The power bank and the galaxy buds fe are so good.
Value
5
Written by a customer while visiting Samsung US