Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(19,543 Reviews)
Rating breakdown 19,543 reviews
5 Stars
16,851
4 Stars
2,110
3 Stars
351
2 Stars
108
1 Star
123
85%of customers recommend this product.
(
720 out of
850)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
5
This phone is good 👍
on October 28, 2025
Posted by: Giakhang2011
[This review was collected as part of a promotion.] I love my phone so much. This phone is very helpful to my work every day
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hi there Giakhang2011, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and are finding it so amazing for your work needs. We have shared a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything you need, and more.
on October 29, 2025
Posted by: Shawninhere
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra: The Agentic AI Revolution
The Galaxy S25 Ultra, launched in early 2025, was billed as the "AI phone," and after several months of use, it's clear Samsung delivered on that promise, shifting the focus from incremental hardware updates to a genuinely transformative software experience powered by deep Gemini integration. While the improved Snapdragon 8 Elite chip provides the necessary horsepower, the real star is the expanded and more "agentic" nature of Galaxy AI.
The most impressive development is the introduction of Cross-App Actions. This is where the S25 Ultra's AI truly evolves past previous iterations' feature-by-feature approach. Instead of merely summarizing a note or translating a call, the user can now issue a single, complex voice command that spans multiple applications. For instance, you can simply say, "Find the two highest-rated Thai restaurants near the office and text the Google Maps link for the best one to Jane." The AI executes the search, extracts the data, selects the top choice, and drafts the message, all without the user manually jumping between Maps, a browser, and the Messages app. This functionality alone is a massive step towards a truly hands-free, intelligent assistant.
Samsung also drastically improved the utility of its ambient features. The new Now Brief, which replaces the static lock screen with a personalized, contextual snapshot of your day, has become an indispensable feature. It learns your routines,not just you
The Galaxy S25 Ultra, launched in early 2025, was billed as the "AI phone," and after several months of use, it's clear Samsung delivered on that promise, shifting the focus from incremental hardware updates to a genuinely transformative software experience powered by deep Gemini integration. While the improved Snapdragon 8 Elite chip provides the necessary horsepower, the real star is the expanded and more "agentic" nature of Galaxy AI.
The most impressive development is the introduction of Cross-App Actions. This is where the S25 Ultra's AI truly evolves past previous iterations' feature-by-feature approach. Instead of merely summarizing a note or translating a call, the user can now issue a single, complex voice command that spans multiple applications. For instance, you can simply say, "Find the two highest-rated Thai restaurants near the office and text the Google Maps link for the best one to Jane." The AI executes the search, extracts the data, selects the top choice, and drafts the message, all without the user manually jumping between Maps, a browser, and the Messages app. This functionality alone is a massive step towards a truly hands-free, intelligent assistant.
Samsung also drastically improved the utility of its ambient features. The new Now Brief, which replaces the static lock screen with a personalized, contextual snapshot of your day, has become an indispensable feature. It learns your routines,not just you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Elegant, amazing features and great quality.
on November 1, 2025
Posted by: Edo00It
[This review was collected as part of a promotion.] Galaxy AI amazing on a daily basis. From small touches on pics, to the basic tasks.
High quality images and great battery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The s24 ultra was better. Thats not a compliment.
on November 6, 2025
Posted by: Nick98
[This review was collected as part of a promotion.] This phone has had quite a few problems that I should not have to deal wkth and I shouldn't have to reset my settings to fix the problems that ive never had before on any other phone including my galaxy 24 ultra.
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hello, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as expected. Without knowing what features specifically are causing this frustration for you, we have provided a link to the Samsung Support Team for your convenience. They can help you troubleshoot your experience, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Facing issues with wide angle camera
on November 7, 2025
Posted by: MANOHAR
[This review was collected as part of a promotion.] Whenever I am taking wide angle shots and and micro shots my camera is acting very weird its unable to focus and internally its shaking very vigorously to the point I can't even take a shot using my phone camera.
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Manohar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your phone is to you, and wanting the best possible photos every day. We have provided links to a few articles to help you resolve this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Customer Rating
5
My favorite!!!!
on November 13, 2025
Posted by: TMDILL19
Awesome phone !!!! It took me a bit to get the hang of the features because my last phone Samsung Galaxy S9 , The more I learn the more I love my new Galaxy S25 Ultra ......
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera quality.
on November 18, 2025
Posted by: Infamousmaycee
[This review was collected as part of a promotion.] Takes really good quality pictures and videos. Has alot of memory and can do so much more.
Value
5
Response from Samsung USBy R&R Team, November 18, 2025
Hi there Infamousmaycee, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the camera quality specifically, and that you are capturing amazing photos and videos. We have provided a link to the complete manual for your discover the ways Galaxy AI can enhance your experience with your camera, and device as a whole. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Richard
from California
Expertise:Intermediate
Verified Purchase:Yes
This phone is great fast love the new camera pixels. Really need to have one. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Richard, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the features and camera quality of your new device. We have shared a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions as you continue exploring you device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US