Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(16,305 Reviews)
Rating breakdown 16,305 reviews
5 Stars
14,080
4 Stars
1,759
3 Stars
287
2 Stars
90
1 Star
89
83%of customers recommend this product.
(
521 out of
626)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
2
Disappointed After 10+ Years with Samsung
on May 30, 2025
Posted by: Anonymous
from San Francisco
Expertise:Expert
I've been a loyal Samsung user for over 10 years, but the Galaxy S25 Ultra is the last straw. The camera is a massive downgrade. The S22 — and especially the S23 — performed much better. On the S25, the autofocus constantly struggles: it randomly shifts focus points, often locks onto the wrong subject, and forces you to dig through forums just to get a decent dual-plane shot. To get anything usable, you have to switch to the ultra-wide lens or Pro mode — it's ridiculous.
The camera takes forever to launch. Anything in motion is a blurry mess. The photos look flat, dull, and lifeless. Even the 10x zoom on my S21 Ultra — which is nearly five years old — is better than this. I’ve actually started carrying my old Samsung phone just to take proper pictures. That alone is incredibly frustrating and disappointing.
A phone should be enjoyable to use, not an obstacle every time you want to take a photo. No matter how good the rest of the phone is, the camera ruins the experience. Huge letdown.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there OliverPike, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you maximize your experience with your device and get the best possible photos and videos with your new phone. We have provided a link to an article to help you with the different features and settings with the camera on your device. We have also provided a link to an article to help you with the camera app on your device. We have also shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Luke
from Texas
Expertise:Expert
Verified Purchase:Yes
All good so far but..BRING BACK HORIZONTAL APP PAGE SCROLLING!!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: V3tm
Expertise:Intermediate
Verified Purchase:Yes
I was looking foward to use this phone but im dissapointed. The 1tb keeps freezing on me. Its very frustrating. Resolucion is not better or even similar to the competition. I just got that magnifient tool.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R Team, June 5, 2025
Hi there V3tm, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations. We have provided a link to a troubleshooting guide to help you with the freezing you mention experiencing with your device. We have also shared a link to the full device manual to help you with the different display option settings. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended or you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Review of my S25
on June 5, 2025
Posted by: Chewy650
[This review was collected as part of a promotion.] The s25 ultra was my replacement for my s22 ultra. The phone has exceeded my expectations, This device's camera truly shines when capturing life's moments, offering exceptional clarity and detail. The advanced AI features seamlessly enhance images, making every shot look professional. From portraits to landscapes, the versatility of this phone's camera is impressive. It effortlessly adapts to various lighting conditions, ensuring stunning results every time. Sharing these breathtaking photos is a joy, as they truly capture the essence of the moment.
Crafting messages has become remarkably efficient with the aid of Galaxy AI. This technology allows for quick and easy generation of text, saving valuable time. Responding to messages is also streamlined with the help of AI
Crafting messages has become remarkably efficient with the aid of Galaxy AI. This technology allows for quick and easy generation of text, saving valuable time. Responding to messages is also streamlined with the help of AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra with Galaxy AI is THE upgrade.
on June 7, 2025
Posted by: AIHeartYou
[This review was collected as part of a promotion.] The Galaxy S25 Ultra isn’t just a phone—it’s my off-the-clock MVP. I can’t have it out while I’m working, but the moment I hit break time, it becomes my command center for catching up on everything I missed—and getting back into the zone.
Galaxy AI is an absolute game-changer. It helps me summarize long messages and articles so I don’t waste a second of downtime. Whether I’m replying to texts, organizing my calendar, or rewriting quick notes with the perfect tone, whether I’m talking to my boss or my bestie.
The 200MP camera? Stunning. Whether I’m snapping shots of food, pets, nature, or just documenting life, the clarity is unreal. Even night photos look pro-level, and the stabilization for videos makes everything smooth—even if I’m just walking and talking.
The 6.8" AMOLED display with 120Hz refresh rate makes break time feel like a mini movie theater. Whether I'm catching up on my favorite show, viedo calling, or jumping into a mobile game, everything looks and feels premium.
Gaming and streaming run flawlessly, and I love how the device stays cool and responsive even after long sessions. On weekends, this is my go-to for entertainment, editing, and everything in between.
Battery life? Solid. Easily gets me through a full workday, gym session, and nighttime scrolling spree. And with fast charging, I’m back to 100% before I’ve finished breakfast.
If you want a phone that’s smart, powerful, gorgeous, and actually useful, the Galaxy S25 Ultra with Galaxy AI is the upgrade.
Galaxy AI is an absolute game-changer. It helps me summarize long messages and articles so I don’t waste a second of downtime. Whether I’m replying to texts, organizing my calendar, or rewriting quick notes with the perfect tone, whether I’m talking to my boss or my bestie.
The 200MP camera? Stunning. Whether I’m snapping shots of food, pets, nature, or just documenting life, the clarity is unreal. Even night photos look pro-level, and the stabilization for videos makes everything smooth—even if I’m just walking and talking.
The 6.8" AMOLED display with 120Hz refresh rate makes break time feel like a mini movie theater. Whether I'm catching up on my favorite show, viedo calling, or jumping into a mobile game, everything looks and feels premium.
Gaming and streaming run flawlessly, and I love how the device stays cool and responsive even after long sessions. On weekends, this is my go-to for entertainment, editing, and everything in between.
Battery life? Solid. Easily gets me through a full workday, gym session, and nighttime scrolling spree. And with fast charging, I’m back to 100% before I’ve finished breakfast.
If you want a phone that’s smart, powerful, gorgeous, and actually useful, the Galaxy S25 Ultra with Galaxy AI is the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has good features
on June 7, 2025
Posted by: Dromain
[This review was collected as part of a promotion.] Galaxy ai helps navigate faster in finding items.
The camera could be better with lighting color and blurry but better than my s22+ and the close ups are better now
The camera could be better with lighting color and blurry but better than my s22+ and the close ups are better now
Value
4
Written by a customer while visiting Samsung US
Posted by: Joey77
from Los Angeles California
Expertise:Intermediate
Verified Purchase:Yes
It's a wonderful phone; it's remarkably fast and reliable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An Awesome Galaxy Ai Device
on June 11, 2025
Posted by: InLoveWithGalaxy
[This review was collected as part of a promotion.] multi-step requests across different applications with natural language commands. Other notable AI features include improved photo editing capabilities, such as Generative Edit and Portrait Studio, as well as a more intelligent Now Brief and better search functionality within the phone's settings and Gallery app.
Cameras
The S25 Ultra maintains the impressive camera system of its predecessor. The key upgrade is a 50MP ultrawide lens, up from 12MP. This enhancement provides greater detail and vividness, especially in macro shots. The main 200MP camera and telephoto lenses continue to deliver excellent results, with improved processing leading to more accurate skin tones and better low-light performance. The addition of features like 10-bit HDR video recording by default and Log mode for professionals further enhances the S25 Ultra's video capabilities
S Pen
The integrated S Pen remains a key differentiator of the Ultra series, offering a range of functionalities for note-taking, drawing, and precise interactions. However, Samsung's decision to remove Bluetooth Low Energy support, which eliminates remote control features like acting as a camera shutter or media playback controls, has been a point of contention for some users.
Battery
The S25 Ultra houses a 5,000mAh battery, similar to the S24 Ultra, but the more efficient Snapdragon 8 Elite chip leads to improved battery life, with many users reporting over a full day of heavy use. While 45W wired charging is supported,
❤️'em
Cameras
The S25 Ultra maintains the impressive camera system of its predecessor. The key upgrade is a 50MP ultrawide lens, up from 12MP. This enhancement provides greater detail and vividness, especially in macro shots. The main 200MP camera and telephoto lenses continue to deliver excellent results, with improved processing leading to more accurate skin tones and better low-light performance. The addition of features like 10-bit HDR video recording by default and Log mode for professionals further enhances the S25 Ultra's video capabilities
S Pen
The integrated S Pen remains a key differentiator of the Ultra series, offering a range of functionalities for note-taking, drawing, and precise interactions. However, Samsung's decision to remove Bluetooth Low Energy support, which eliminates remote control features like acting as a camera shutter or media playback controls, has been a point of contention for some users.
Battery
The S25 Ultra houses a 5,000mAh battery, similar to the S24 Ultra, but the more efficient Snapdragon 8 Elite chip leads to improved battery life, with many users reporting over a full day of heavy use. While 45W wired charging is supported,
❤️'em
Value
5
Written by a customer while visiting Samsung US