Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(19,541 Reviews)
Rating breakdown 19,541 reviews
5 Stars
16,850
4 Stars
2,110
3 Stars
351
2 Stars
108
1 Star
122
85%of customers recommend this product.
(
719 out of
848)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
4
The phone looks luxurious but needs a change
on July 5, 2025
Posted by: GTISBACK
[This review was collected as part of a promotion.] The truth is, I upgraded to this phone just to enjoy the special features of the Galaxy AI . It's truly life-changing. If it helps me with my writing, my photos, my music production, I use the AI features almost every day. The combination of Google's Magini with Samsung's Bixby seems like it's one assistant that has come together from two companies, and they complement each other as far as I'm concerned.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra: Best experience of Android
on July 8, 2025
Posted by: Se7enTeen
[This review was collected as part of a promotion.] I am a huge fan of galaxy devices, all the way from the S3 (my fist smarphone), Note 8, Note 10+, Note20, S22 Ultra, S23 Ultra and now the Galaxy S25 Ultra and can say is truly a marvel of modern smartphone, premium design and build quality immediately impress me (I had similar feelings with older devices <3), feeling substantial and well-crafted in hand with a more boxy design, even do I wasn't sure about the flat screen now I love just love it, camera system is simply outstanding, from breathtaking wide-angle shots to an incredible! zoom! it consistently delivers stunning photos and videos, even in challenging lighting conditions yes. The amoled display is equally impressive no doubt!. having vibrant colors and buttery-smooth experience when playing video games & YouTube, performance is blazing fast, handling demanding games without any lag, along a battery life that got me playing for hours(I play mobile legends for hours! Sometimes COD mobile), easily getting me through a full day of heavy use. I love! the S Pen it elevates the experience with quick notes and precise editing (I do pixel art with my phone aswell). Now the samsung's One UI provides a refined software experience that perfectly matches the powerful hardware complemented with Galaxy AI (I'm beta tester for 8.0 UI) & customization options make the S25 Ultra truly personal (even more with Goodluck). Overall, the Galaxy S25 Ultra has exceeded my expectations in every aspect, user coming from the s23 Ultra.
Value
5
Written by a customer while visiting Samsung US
Posted by: Long time samsung user
from L.A.
Expertise:Intermediate
Verified Purchase:Yes
I am not that impressed at all! No microsd slot anymore. Notifications of some apps completely changed. My physical sim card changed to e-sim with no warning!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, July 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features you have used in the past, and become accustomed to can cause frustration as you adjust to the new features introduced in their place. We have provided a link to the Samsung Support Team if you have questions about storage expansion options, or experience frustrations with your device. We have also provided a link to the full device manual to help you align the notification settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ash4797
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
I actually wish I could return this one and go back to the S24 that I had before. This phone was expensive and feels like it was actually a downgrade. The S pen lost its Bluetooth capability and it doesn't work on half of the screen. Therefore, the S pen feature is actually useless. Also, this phone absolutely doesn't connect to android car play and has soo many issues with connecting to anything Bluetooth whatsoever. I have to re connect every single time I get into my car (very annoying and frustrating), any speaker or headphones i try to connect with show up in the list but refuse to connect. I have to unpair and pair them multiple times before it will work. Other than that, I havent really seen many differences
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 11, 2025
Hey Ash4797, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations, and we would love to help you resolve your frustrations. We have provided links to an article to help you with the redesigned S Pen features, and another to help where the accessory is not being recognized. We have also shared a link to an article to help you with the Bluetooth connection of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue, and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the future
on July 16, 2025
Posted by: Rojo777
[This review was collected as part of a promotion.] Galaxy AI very interesting very powerfull.
Best phone ever.
Best phone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good UI
on July 28, 2025
Posted by: Timmeh
[This review was collected as part of a promotion.] Upgrades have been horrible for this phone and it has caused crashes on many others who own the same phone. Samsung needs to take responsibility if their updates make phones unusable by damaging thr hardware.
Value
1
Response from Samsung USBy R&R Team, July 29, 2025
Hey Timmeh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. Without knowing the details of your experience with the software updates of your device, we have provided a link to the Samsung Support Team. They can work with you directly through chat to determine the root cause of your frustration, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
The camera did not impress me, broke after 4 month
on July 28, 2025
Posted by: Flores111
[This review was collected as part of a promotion.] I've been a Samsung Galaxy person for years! Have always loved it! But this phone just did not impress me much, mostly because I use the camera a lot for pictures and videos. After having it for 4 months one of the lenses misfunctioned 6mm specifically. Places to fix it don't have the part needed to fix so you have to send it in, and takes 5 to 7 business days.
One bright thing it does have translated calls, text, and pretty much anything needed to be translated.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hey there Flores111, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding there are features about Galaxy AI you are enjoying like Live Translate. We have provided a link to the Samsung Support Team if you change your mind about the repair to your device, and we appreciate you providing feedback about the process of getting a repair. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra: Gorgeous, Smart, but Battery Meh
on July 30, 2025
Posted by: ScreenQueen
[This review was collected as part of a promotion.] I’ve had the Galaxy S25 Ultra for a little over two months now, and honestly, it’s one of the most impressive phones I’ve ever used. The screen is chef’s kiss—bright, vibrant, insanely detailed, and perfect for content, editing, or just scrolling. It makes everything look better. The AI features are where it really shines. From intelligent photo suggestions to live call summaries and personalized app recommendations, it feels like the phone is actually learning how I use it and helping out in small but useful ways. It adds a smart, seamless feel to daily tasks. Performance is smooth, fast, and consistent. I can multitask, create, browse, and relax without any lag or slowdown. The cameras are next-level, and the S Pen features are super handy. The only thing that bothers me is the battery. It’s not bad, but it drains faster than I think it should—especially since I don’t game or push it too hard. For such a powerful and new device, I expected a little more stamina. Overall, I’m still obsessed with it. The S25 Ultra is sleek, smart, and powerful. If they can improve battery life a bit, it’d be a near-perfect flagship.
Value
4
Written by a customer while visiting Samsung US