Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(22,828 Reviews)
Rating breakdown 22,828 reviews
5 Stars
19,584
4 Stars
2,498
3 Stars
443
2 Stars
136
1 Star
167
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
5
A Technical Powerhouse: Durability and Efficiency
on April 5, 2026
Posted by: LCARSspecialist
[This review was collected as part of a promotion.] As a pro-level user with a background in Computer Science, I have spent nearly a year pushing the Galaxy S25 Ultra to its limits. This is an exceptionally hearty device; the structural integrity is so robust that I’ve opted to run it without a screen protector, trusting the glass’s native durability. While the chassis gains significant mass when cased, the trade-off for such a resilient flagship is acceptable.
My daily workflow is a study in manual optimization. I primarily operate the device on the "Light" Performance Profile and have locked the display resolution to FHD+ (2340 x 1080). Even with the SoC throttled for thermal and battery efficiency, the phone remains an absolute powerhouse with zero latency or app-consistency issues. I only scale up to the "Standard" profile during intensive video rendering.
However, from a "Power User" perspective, there is clear room for improvement. Samsung’s native video editing software is disappointing and lacks the intuitive, high-level control expected of a device this capable. Furthermore, as a privacy-focused user, I utilize the "Process data only on device" toggle. While I appreciate the NPU's local capabilities, it is frustrating that this disables the more advanced Galaxy AI features that require cloud compute. Finally, while I prefer Gboard for its superior UX, I find it a missed opportunity that Samsung’s proprietary AI writing tools aren't accessible as a system-wide API for third-party keyboards.
Despite these software-side
My daily workflow is a study in manual optimization. I primarily operate the device on the "Light" Performance Profile and have locked the display resolution to FHD+ (2340 x 1080). Even with the SoC throttled for thermal and battery efficiency, the phone remains an absolute powerhouse with zero latency or app-consistency issues. I only scale up to the "Standard" profile during intensive video rendering.
However, from a "Power User" perspective, there is clear room for improvement. Samsung’s native video editing software is disappointing and lacks the intuitive, high-level control expected of a device this capable. Furthermore, as a privacy-focused user, I utilize the "Process data only on device" toggle. While I appreciate the NPU's local capabilities, it is frustrating that this disables the more advanced Galaxy AI features that require cloud compute. Finally, while I prefer Gboard for its superior UX, I find it a missed opportunity that Samsung’s proprietary AI writing tools aren't accessible as a system-wide API for third-party keyboards.
Despite these software-side
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
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Samsung Community
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Facebook
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I wanna galaxy s26 ultra
on April 6, 2026
Posted by: Lovbasem
[This review was collected as part of a promotion.] I like the galaxy s25 ultra but I wanna try the new device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is super fast!
on April 7, 2026
Posted by: Dmen420
[This review was collected as part of a promotion.] I'm not much into AI but everything works as it should. The speed of processing is so fast and smooth the camera has excellent quality and crazy sharp zoom. I love this phone as it is very responsive and full. Al though it's a great phone at times the brightness is a little weak and I feel as if it's harder to see in direct sun light. Other than that this is an excellent device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 7, 2026
Posted by: Kaylion613
[This review was collected as part of a promotion.] The advanced camera capabilities are indeed impressive, allowing for stunning photography. The integration of Google AI features greatly enhances the user experience. It's clear that these innovations contribute significantly to my overall satisfaction. I truly appreciate the seamless functionality and powerful performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone only has three issues
on April 7, 2026
Posted by: Cimm214
[This review was collected as part of a promotion.] I use this phone for everything from taking pictures to streaming to playing games and phone calls the issues I have found are the AI is slow and camera 's zoom could be better but big issue is the battery life need to be much better
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 7, 2026
Posted by: Trish824
[This review was collected as part of a promotion.] This device runs smooth, has a great display, and amazing battery life. GALAXY AI features are fun and HELPFUL
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not A Fan...
on April 7, 2026
Posted by: Chrissy
[This review was collected as part of a promotion.] I went from Samsung A71 5G (LOVED IT!) to Samsung S25 Ultra, the biggest reason being access to more internal memory. Going from 128G to 1T has been a game changer, since most apps don't allow memory card storage. I now have plenty of room for games for the kids, and all the apps I need. Processor seems a little bit faster, and the option to protect the battery by limiting charging to less than 100% is a great idea. HOWEVER, it is strange that one charge session will end @ 94% and the next at 95%. Although it has a much higher zoom (and megapixels) than my A71 5G, it is difficult for the S25 Ultra to take clear pics when zooming, night shots are awful, and taking pics while moving is all but useless. I didn't have those issues with the A71. Maybe it's a lack of knowledge on my part, but it really shouldn't be so difficult to use a phone camera. I had issues transferring things to the new phone. For a couple of weeks, additional things (apps/msgs/pics) would suddenly just show up, but then, nothing else. Everything still isnt transferred after 3 months. I dont like the changes to msgs either. Not a big deal for most but I used to tap a box at the top of a convo as if deleting everything, then de-select what I needed to keep. Now I'm forced to individually tap each item to delete it. If I accidentally delete the wrong thing? Too bad, no way to recover it. Not a fan of Galaxy AI, either. If it makes things up, why is it giving advice? If A71 5G had more GB I'd return S25 Ultra.
Value
3
Response from Samsung USBy R&R Team, April 8, 2026
Hi there Chrissy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and cause frustration as you make adjustments. We have provided a link to an article to help you with the camera features and settings available for the best possible photos and videos with your device. We have also shared a link to the complete manual for your device to help you with the additional features available on your device, and alignment of the settings. We have lastly provided a link to the Samsung Support Team to assist you with any features you feel may not be operating as intended like Galaxy AI. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US