Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(17,411 Reviews)
Rating breakdown 17,411 reviews
5 Stars
15,042
4 Stars
1,877
3 Stars
305
2 Stars
95
1 Star
92
84%of customers recommend this product.
(
548 out of
656)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Posted by: Lizette
from Arlington, Tx
Expertise:Intermediate
Verified Purchase:Yes
I should have switched to Samsung a long time ago, I love love love this phone! Samsung has improved so much since last time I owned one. If you're stuck on deciding to switch like I was, I can tell you it's definitely worth it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so good
on September 15, 2025
Posted by: Linux666
[This review was collected as part of a promotion.] I'm disappointed with the Galaxy S25 Ultra getting rid of the memory card option is a bad option had this phone for a while now and had to send my phone in twice for misc repairs the Care+ program is shotty at best I sent in a brand new phone and got a refurbished one twice not a good trade I spent alot of money I expected a new one in return but no I'm having to send in the phone again hopefully I get a brand new one instead of a remanufactured one Samsung please step it up I really don't want to switch to another brand I was really happy with my s21 ultra and my s24 ultra hopefully u guys come out with a Ubuntu touch phone or another OS one that doesn't have anything google that would be awesome
Value
2
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day for a range of tasks. We appreciate your feedback on what features and options you would like to see with your device. If you are finding your storage capacity to be insufficient, you do have digital cloud-based storage expansion options available that also allow for access to your data across the different devices you may have in your ecosystem. We have provided a link to the Samsung Support Team and Care+ Team if you want to discuss the procedure of repair and replacement we use. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2
The product has great features
on September 19, 2025
Posted by: 0rezi42p
[This review was collected as part of a promotion.] Bixby helps
things work fast
And easy and simple define why it's caller samsung
things work fast
And easy and simple define why it's caller samsung
Value
2
Response from Samsung USBy R&R Team, September 22, 2025
Hi there 0rezi42p, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding Bixby to be helpful in navigating and using your phone. We have provided a link to the manual for your device to assist you with the alignment of the settings and discovery of additional features like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
POOR DESIGN
on September 28, 2025
Posted by: NICOLE
from NEWPORT BEACH
Expertise:Intermediate
VERY POOR DESIGN. THE DISPLAY ON TOP IS SO SMALLLLLLLLLLLLL TO SEE THEM. VERY HARD TO HEAR CONVERSATION IN RESTAUARANT,. SAMSUNG MUSIC APP SOME TIME DIES NOT PLAY SONGS AND SKIP TO OTHER SONGS. SOME IT DELETE PICTURES BY ITSELF. SOUND SYSTEM IS AWFUL, YOU MUST HAVE SMALLLLL FINGERS FOR KEYBOARD. IT TAKES SEVERAL SHOTS TO GET A CLEAR PICTURE. SOMETIME I HAVE TO REBOOT THE PHONE TO GET CLEAR PICTURES.. IF I USE HEADSET AND MY PHOBE IN THE POCKET,WHEN I WALK,IT HANG UP THE PHOBE OR SWITCH TO DIFFERENT SONGS.NOT GOOD TAKING PICTURE IN THE DARK.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Nicole, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not aligning to your expectations. We would love to help you resolve your frustrations, and have provided links to troubleshooting guides to assist you with the camera, music, and additional settings and capabilities of your device. We have also provided a link to the Samsung Support Team to offer additional assistance for a resolution if these frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not The Best In Battery Or Speed
on October 11, 2025
Posted by: Redman
[This review was collected as part of a promotion.] As mentioned in the title, unfortunately it's not the best in battery or speed. Especially for the price paid for the 1TB model. There's features removed that older models had like Bluetooth S pen support. Not to happy that Samsung is pushing for Galaxy AI which they'll eventually start charging sometime next year. You build a phones OS around it and then will eventually charge extra for it. Not the best idea in my opinion.
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
It is very nice phone looks are excellant me
on February 8, 2025
Posted by: Child of the Comos
Very versatile for many a pplications. And durable. Including many features.
Written by a customer while visiting Samsung US
Customer Rating
4
All Around
on February 9, 2025
Posted by: Lilmatt6298
I have recently purchased the S25 Ultra and I will absolutely send business there way once again a fantastic phone...
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone.
on February 9, 2025
Posted by: Xxxxx
So far, so good. Like my phone very much. The AI feature helps a lot when searching for various data
I would recommend this to a friend!
Written by a customer while visiting Samsung US