Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(17,223 Reviews)
Rating breakdown 17,223 reviews
5 Stars
14,879
4 Stars
1,855
3 Stars
303
2 Stars
95
1 Star
91
83%of customers recommend this product.
(
544 out of
652)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
4
Great with less
on September 20, 2025
Posted by: Obelisk89
[This review was collected as part of a promotion.] If the Galaxy AI option is actually very fun to utilize. Not just with searches but with customizations on photos and alterations, it has made things much easier. The only downside I would say is when they decided to take out the option for expanded storage. That to me definitely makes the phone much more water resistance and waterproof but eliminates the options for people that utilize apps that take up more space. Now I have to use a Note 20 Ultra for games and the S25 for normal use. Kind of a step back from progress.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very smart phone
on September 23, 2025
Posted by: Denise13
[This review was collected as part of a promotion.] I like using Gemini, because it really helps me in many ways.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This camera is durable and sturdy.
on September 24, 2025
Posted by: Tonelope
[This review was collected as part of a promotion.] I like my phone, I like the games on here, I stream movies from tubi, Netflix, etc. It's a nice phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone
on September 24, 2025
Posted by: BluRaven
[This review was collected as part of a promotion.] I have always preferred Motorola but the Samsung S25 Ultra has been a good switch .. the only drawbacks I've found is the battery life regardless of the settings I choose and maintaing the apps battery consumption and the fact that the selection that I have on for buttons not to be pushed if my phones in a bag or pocket doesn't seem to work..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 25 Ulra
on September 28, 2025
Posted by: Shaybeas
[This review was collected as part of a promotion.] Samsung Galaxy S25 Review: The Compact AI Powerhouse
The Galaxy S25 is simply the most refined compact Android flagship you can buy. Samsung has perfected the formula, delivering flagship power in a perfect size.
Why it wins:
Pocketable Performance: The Snapdragon 8 Elite chip makes every task, from high-end gaming to seamless multitasking, feel instantaneous. It flies through everything while remaining comfortably light and thin in hand.
Intelligent AI Integration: The new Galaxy AI features are truly game-changing, moving beyond gimmicks to enhance daily life—from instant live translations during a call to stunning, generative photo edits that make professional touch-ups effortless.
The Best Compact Display: The 6.2-inch Dynamic AMOLED 2X screen is intensely bright and incredibly vibrant, boasting an adaptive 120Hz refresh rate that makes scrolling smoother than ever.
Future-Proof: Backed by Samsung's commitment to seven years of OS and security updates, the S25 is an investment in the future of mobile technology.
This phone doesn't just keep up with the competition—it sets the standard for how much power can be packed into a truly manageable, premium device. The Galaxy S25 is the undisputed champion of the compact flagship category.
The Galaxy S25 is simply the most refined compact Android flagship you can buy. Samsung has perfected the formula, delivering flagship power in a perfect size.
Why it wins:
Pocketable Performance: The Snapdragon 8 Elite chip makes every task, from high-end gaming to seamless multitasking, feel instantaneous. It flies through everything while remaining comfortably light and thin in hand.
Intelligent AI Integration: The new Galaxy AI features are truly game-changing, moving beyond gimmicks to enhance daily life—from instant live translations during a call to stunning, generative photo edits that make professional touch-ups effortless.
The Best Compact Display: The 6.2-inch Dynamic AMOLED 2X screen is intensely bright and incredibly vibrant, boasting an adaptive 120Hz refresh rate that makes scrolling smoother than ever.
Future-Proof: Backed by Samsung's commitment to seven years of OS and security updates, the S25 is an investment in the future of mobile technology.
This phone doesn't just keep up with the competition—it sets the standard for how much power can be packed into a truly manageable, premium device. The Galaxy S25 is the undisputed champion of the compact flagship category.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This product has a large screen and a lot of new f
on October 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The product features a large display and impressive front and rear cameras, offering a solid viewing experience. It alsod exhibites durability. Unfortunately, the S Pen is notably unresponsive 98% of the time. Failing to register touches accurately. Often responding at incorrect locations on the screen. The phone's touchscreen itself lacks responsiveness, multiple attempts to select an item may either yield no action or result in repeated instances of the same selection appearing on the screen. These glitches can significantly detract from the user experience. Overall you would think for the price the device would be better. My opinion not worth the money and if someone really wants it wait for it to go on sale.
Value
1
Response from Samsung USBy R&R Team, October 6, 2025
Hi there Heatherash03, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you with both the S Pen responsiveness and display responsiveness overall. We have also shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nS Pen is not recognized by Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.\nGalaxy phone or tablet's screen is frozen or responds too slowly\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001765/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
A Major Step Back from the S24 Ultra
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] As a user who considered the Galaxy S24 Ultra perfect, the S25 Ultra is a significant regression. For my daily use of communication, social media, and YouTube streaming, the downgrade is noticeable in several critical areas:
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Value
3
Response from Samsung USBy R&R Team, October 9, 2025
Hello BOSSMAN16, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as expected. We have provided links to articles to help you maximize the battery life of your device, maximize the speed and avoid the freezing or crashing, and discover the advanced features of Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. We would also love to hear from you again about the features you mention being removed. We appreciate you being a Samsung customer. -Elizabeth\nGet the most out of your Galaxy phone or tablet battery\nhttps://www.samsung.com/us/support/answer/ANS00078987/\nApps are draining battery on Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001388/\nWall chargers and charging your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00078994/\nHow to adjust refresh rate options on your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10003396/\nSamsung phone or tablet freezes and crashes\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001416/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on April 15, 2025
Posted by: Tony
Phone is fine, camera is great. Color palettes are weirdly Easter pastels, CAN NOT set custom notification tones, all presets are obnoxious.
Response from Samsung USBy R&R Team, April 15, 2025
Hey Tony, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the camera and features of your device. We have provided a link to the full device manual to assist you with the customization and display settings of your device. We have also shared a linkt o the Samsung Support Team if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US