Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8 out of 5
4.8
(16,553 Reviews)
Open Ratings Snapshot
Rating breakdown 16,553 reviews
5 Stars
14,287
4 Stars
1,792
3 Stars
292
2 Stars
91
1 Star
91
83%of customers recommend this product. 
(
534 out of 643
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
5 out of 5
5
Best phone ever .
on March 1, 2025
Posted by: Archyvip
[This review was collected as part of a promotion.] Audio eraser is an amazing tool for your editing videos. And the camera is amazing. Very happy with the upgrade from S22 ultra.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Performance
on March 8, 2025
Posted by: Heart4Galaxy
[This review was collected as part of a promotion.] This device has the best picture quality and camera all around! I've always been an ultra user but recently I tried the flip 6 it did not measure up to the ultra but it still had some good features. My ultra does a great job with arranging apps and battery Performance is phenomenal
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
When I buy a touch screen sometimes is not work
on March 11, 2025
Posted by: Ali1985
[This review was collected as part of a promotion.] I didn't get the 50-dollar discount Samsung shop app is trouble I ordered many times and canceled and ordered again problem same earbuds price showing 19 dollars something and they charged me 79 dollars cents when I bought a new phone 25ultra touch screen sometimes did not work and a few apps not work properly I contacted the assistant but the assistant could not help me with that issue and disconnected when need help with a conversation I tried again the next assistant did the same they are not helping me when need help a help every one poor experience this time helper don't care the customer service
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Hello Ali1985, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when you have a brand new device that is not operating as intended or expected. We have provided links to troubleshooting guides to help you with the display responsiveness and applications not functioning as expected. We have also shared a link to the Samsung Support Team if these experiences continues. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
30 days in & satisfied
on March 21, 2025
Posted by: Trike2017
[This review was collected as part of a promotion.] This phone is fast and powerful with nice features. My favorite is the camera which produces very clear pictures and super zooming. This is an upgrade from an s24+ and my second ultra. The titanium build is another confidence builder which gives more protection in the event of a drop. Samsung is my go-to maker for tablets and cell phones. I do recommend it to folks who currently do not have an Ultra.
The S Pen comes with the device and I have used it. I might add that the pen does not have Bluetooth capability. The phone is easy to handle if you have arthritic hands. The speakers are crisp, clear, and have plenty of volume which helps people with hearing impairment. So far, I'm satisfied!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S pen without Bluetooth
on March 25, 2025
Posted by: Rickb
S pen with no Bluetooth was the biggest mistake ever
Response from Samsung USBy R&R Team, March 25, 2025
Hi there Rickb, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when the features you love fro previous devices have been redesigned. We would love to help you with these features, and have provided a few links to resources to assist you. We have provided links to an article to help you with the current S Pen features, and another to the full device manual that has the hand gestures and voice commands you can use with your device. We have lastly, provided a link to the Samsung Support Team to answer any questions or offer one on one assistance if desired. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Big Phone with Big Features
on March 27, 2025
Posted by: Frankdogg
[This review was collected as part of a promotion.] What a great phone. Battery last thru the day, with excessive use. Screen is big and bright. Apps work great. Camera is AWESOME. So many features and AI assistance. Wish the spen worked better, but still useful. Big upgrade from s23, highly recommend. The switch is seamless. Complete seamless actions across apps, “Now Brief and Audio Eraser are just a few of the upgrades on this device. So many more and the AI on this phone could be a game changer!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great camera
on April 10, 2025
Posted by: surpris
great price on the most part a lil to high for me bzlut worth it
Response from Samsung USBy R&R Team, April 17, 2025
Hi Surpris, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with your device, and see value in the capabilities. We have provided links to a few resources to help you fully discover the capabilities of your device including the features of Galaxy AI, and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AI is great
on April 19, 2025
Posted by: Samsung Guy
I went to this from my 524 ultra The phone is amazing lighter and faster with better battery life thank to that New Chip
Response from Samsung USBy R&R Team, April 21, 2025
Hey there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the upgrade to your new device, and finding the features of Galaxy AI to be so positive for you every day. We hope you'll reach out to us again in the future at any time if you have questions or would like to share additional feedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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