Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(16,550 Reviews)
Rating breakdown 16,550 reviews
5 Stars
14,286
4 Stars
1,791
3 Stars
292
2 Stars
91
1 Star
90
83%of customers recommend this product.
(
534 out of
642)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
3
A Major Step Back from the S24 Ultra
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] As a user who considered the Galaxy S24 Ultra perfect, the S25 Ultra is a significant regression. For my daily use of communication, social media, and YouTube streaming, the downgrade is noticeable in several critical areas:
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The product is beautiful
on October 8, 2025
Posted by: Dwilks67
[This review was collected as part of a promotion.] Everything is great about the phone. It works fast and the Ai is is excellent. The picture quality is beautiful. It takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Posted by: Danny C
from O'Fallon, IL
Expertise:Intermediate
Verified Purchase:Yes
Great phone with a phenomenal camera. Battery life will surprise you
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra
on October 8, 2025
Posted by: 876705
[This review was collected as part of a promotion.] My experience with this phone has met all my expectation. As far as the AI I'm very thrilled with it and looking forward to continue my relationship with Samsung
Value
5
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Value
5