Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(16,542 Reviews)
Rating breakdown 16,542 reviews
5 Stars
14,280
4 Stars
1,791
3 Stars
291
2 Stars
91
1 Star
89
83%of customers recommend this product.
(
533 out of
640)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
3
Probs already!
on April 24, 2025
Posted by: Jani
I just got this phone and its freezing up and doing other wacky this!
Response from Samsung USBy R&R Team, April 25, 2025
Hey Jani, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We understand how frustrating it is to have the usage of your new device interrupted by freezing, and we would love to assist you. We have provided a link below to a troubleshooting guide for your convenience. We have also provided a link to the Samsung Support Team to offer one on one assistance for the additional matters you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on April 30, 2025
Posted by: Watchguy44
Outstanding upgrade from the S23 Ultra! Love it✨️✨️✨️✨️✨️ Although not having the Bluetooth Stylus is a little downgrading, but it still doesn't matter.
Response from Samsung USBy R&R Team, May 1, 2025
Hey Watchguy44, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new phone. We have provided alink to an article to help you with the redesigned S Pen features, and how you can integrate them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help you with additional features, and answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Nice big screen
on May 18, 2025
Posted by: TravelinJavelin
I'm super happy with my S25.. Nice & big to watch movies on my Semi
Response from Samsung USBy R&R Team, May 19, 2025
Hi there TravelinJavelin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the usage of your new device, and are loving the larger display size to watch all of your favorite movies. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect device
on May 20, 2025
Posted by: Prentice
from Corinth, MS
Expertise:Intermediate
The accuracy of simplicity is unmatched. Clearly surpassed all of my expectations. I am still learning how much my expectations were diminished throughout gaming, streaming and competitive AI.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Hey Prentice, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear you are so pleased with this device, and that it has exceeded all of your expectations. We hope you'll reach out to us again in the future any time you have questions or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money
on May 27, 2025
Posted by: Lady fix it
S pen has no Bluetooth. It's slower. And I week in it did a scramble weird lines. I spoke to att. They did nothing. They want me to speak to samsung. They want me to MAIL them my phone. The S 25 is not worth it. I should have kept my old phone. Instead of improving features they went backwards.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Lady fix it, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are always happy to assist our customers with any frustrations. For the S Pen of your device, we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to a troubleshooting guide to help you maximize the speed of your device. We lastly, provided a link to an article to help you with the display, and to the Samsung Support Team for additional assistance if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Been the best experience ,"Galaxy AI". To Date,#1
on June 13, 2025
Posted by: Slamsung2025
[This review was collected as part of a promotion.] Samsung slaps .Loving the ease of functionality from one task to the next .From one app to the app . From text to call. To Galaxy AI slapping all posers to bottom of the bottom. Thats was ease. Hands down . My only winse, is the S pen and its comfortability. I have big hands amd its just not what it should be having such a tool at hand. 9 out of 10.
An S wand would be better. Harry knows a guy .
An S wand would be better. Harry knows a guy .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stunning, Samsung's outdone itself again
on June 16, 2025
Posted by: AllSamsungAlltheTime
[This review was collected as part of a promotion.] Samsung had outdone itself again! The new flagship phone Galaxy S25 Ultra is by far the most ingenious phone yet. With Galaxy AI, the user can edit pictures like never before. Make professional videos and punctures in a breeze, add or subtract items from those videos or pictures in a flash, even add background music to those videos.
The size of the phone is perfect. Even if slightly too big, the user can enjoy one handed user. It's easy to turn on with a simple down swipe of the "home key".
The quality of the screen image is stunning. With beautiful colors and UHD the user can enjoy 4k and even 8k resolutions.
My only drawback for the phone is still Bixby. She's decades behind e the other assistants and with me loving Samsung products so much, I'd really like to see her improvement. Samsung should spend some more time into evolving her. It would be nice to not use Google but I have to. Even though I live gemini, I'd like to go all Samsung.
Still with that one drawback, I love this phone. I had the 21 ultra and loved it. The 22 ultra had some problems, I had the 23 it's and it was good. I skipped the 24 and happy I did because I feel like the kinks got worked out for this 25 ultra! I'm so happy to own it and absolutely love it.
The size of the phone is perfect. Even if slightly too big, the user can enjoy one handed user. It's easy to turn on with a simple down swipe of the "home key".
The quality of the screen image is stunning. With beautiful colors and UHD the user can enjoy 4k and even 8k resolutions.
My only drawback for the phone is still Bixby. She's decades behind e the other assistants and with me loving Samsung products so much, I'd really like to see her improvement. Samsung should spend some more time into evolving her. It would be nice to not use Google but I have to. Even though I live gemini, I'd like to go all Samsung.
Still with that one drawback, I love this phone. I had the 21 ultra and loved it. The 22 ultra had some problems, I had the 23 it's and it was good. I skipped the 24 and happy I did because I feel like the kinks got worked out for this 25 ultra! I'm so happy to own it and absolutely love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Truly Happy!
on June 21, 2025
Posted by: Tav72
Expertise:Expert
Best phones I ever owned! The photos are amazing. I went to Shein Fashion Show June 20, 2025 in California. Did I mention how beautiful the videos are from the show! I'm very pleased with the purchase of my s25U - 1Tb
The speaker are fantastic but sorry I can can't comment on the apps... that's not me!
But I am a S-pen user and I missed the actions from the pen during Fashion Show trying to take a family picture manually! Plus put back the Bluetooth function.
The speaker are fantastic but sorry I can can't comment on the apps... that's not me!
But I am a S-pen user and I missed the actions from the pen during Fashion Show trying to take a family picture manually! Plus put back the Bluetooth function.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US