Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8 out of 5
4.8
(16,525 Reviews)
Open Ratings Snapshot
Rating breakdown 16,525 reviews
5 Stars
14,267
4 Stars
1,788
3 Stars
291
2 Stars
91
1 Star
88
83%of customers recommend this product. 
(
530 out of 636
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
1 out of 5
1
No bluepoint Stylus Pen!
on April 14, 2025
Posted by: flashno1
I just bought the S25 Ultra and I just found out they removed the Bluepoint Stylus Pen! I am very disappointed. I wonder if I can trade it in for the s24 Ultra which has that pen?
Response from Samsung USBy R&R Team, April 14, 2025
Hi Flashno1, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the usage of your device is to you, and wanting specific features available. We have provided a link to an article to help you discover the redesigned features of the S Pen of your device, and integrate these featuresin to your usage. We have also provided a link to the full device manual to assist you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to help offer additional assistance and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on May 13, 2025
Posted by: MarH
from Texas
Expertise:Expert
I have a long time with the battery, I love the design.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 14, 2025
Hi MarH, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the design and features of your device, and finding the battery so good at keeping up with your usage every day. Please, reach out to us again any time with questions or to share additional thoughts about your Samsung products to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No more samsung
on September 5, 2025
Posted by: Buzz
Worst samsung I ever bought. Super buggy and gets hot all the time.
Response from Samsung USBy R&R Team, September 8, 2025
Hey there Buzz, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day. We have provided links to articles to help you with the temperature and functionality of your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on February 6, 2025
Posted by: Ralph
This phone is really really good for me, massive updates, the best AI phone right now in the market
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on February 4, 2025
Posted by: Woodson
from Brockton
Expertise:Expert
I read it earlier and watch some good features the phone had.I LOVE SAMSUNG
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor transfer decent phone
on April 8, 2025
Posted by: 25yrsSamsung
Expertise:Intermediate
The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 9, 2025
Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great everyday performance!
on February 7, 2025
Posted by: John
from Springfield, MA
Expertise:Expert
Okay, aside from the removal of Bluetooth from the S-Pen, this phone is super great! The jet-black titanium finish makes it look sleek. I would definitely recommend this phone to others, whether they are coming from another platform or still using a Galaxy device from 3-5+ years ago. Can't go wrong with this phone! 👌
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra phone only by SAMSUNG
on February 7, 2025
Posted by: OMEGA
from Chicago Ill
Expertise:Expert
got it like 4days ago 1TB blue silver but looks more silver. very powerful cpu my only complaint is we need better colors these are very boring colors and bring the s-pen bluetooth back.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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