Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(16,263 Reviews)
Rating breakdown 16,263 reviews
5 Stars
14,047
4 Stars
1,753
3 Stars
287
2 Stars
89
1 Star
87
83%of customers recommend this product.
(
519 out of
624)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
1
Need more battery, and design changes, s pen sucks
on July 29, 2025
Posted by: Alex Par
from Dayton, Ohio
Expertise:Expert
Verified Purchase:Yes
Battery sucks! Need more work and innovation tbh....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 30, 2025
Hey there Alex Par, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the battery life and S Pen functionality. We have also provided a link to the Samsung Support Team if you continue to experience frustrations with your device. Lastly, we would love to hear from you again any time with additional features or updates you would like to see going forward. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Good to the last drop?
on August 5, 2025
Posted by: Talshorthairybald
[This review was collected as part of a promotion.] I'm back to Samsung, been the enemycamp for a while, glad to be back
Getting usedto the size, love the large screen, videos and pictures are beautiful.
Getting usedto the size, love the large screen, videos and pictures are beautiful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kyleigh l
from Columbus, Ohio
Expertise:Expert
Verified Purchase:Yes
Phone is not too big, but the screen is amazing. The camera is HUGE upgrade from the 23+ I had. Very excited to use it at the next concert. The pen is a nice touch, especially when I have press ons glued on, and I need that extra precision.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost great
on August 29, 2025
Posted by: VitaminT
[This review was collected as part of a promotion.] I have owned almost every note series and now the s25 Ultra. The specs are great, the embedded AI is almost scary its so good. I just wish Samsung would stop downgrading these flagship devices. Gone are the days of expanding memory, no more 3.5mm headphone jack, the S-pen has been downgraded now too, its no longer Bluetooth enabled so remote picture taking is no more. I am scared to see what we loose in the next phone.
Value
4
Response from Samsung USBy R&R Team, September 4, 2025
Hi there VitaminT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Wea re happy to hear that you are so pleased with the enhacements made to Galaxy AI, and the overall usage of your device. We know the removal of features you have used in the past can be disappointing but we are always happy to help our customers discover the way these features have been changed but not always fully removed. For the headphone jack, you can use a USB-C to headphone jack adapter plugged in directly to your charging port for your favorite headphones. We have provided a link to an article to help you with the redesigned S Pen features, and another to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device. We have lastly shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mujahed Khan
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
No more Bluetooth for S-pen. This feature was very handy for me, coming from s23 ultra. I was disappointed to see they removed it for a silly reason. The s-pen seems a dummy gimmick without the Bluetooth functionality.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Hey there Mujahed Khan, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when a feature you have used on a previous device has been changed. We have provided a link to an article to help you with the redesigned features of your S Pen. We have also shared a link to the complete manual for your device to assist you with hand gestures and voice commands you can also use with your device. We have lastly, shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I ever bought
on September 3, 2025
Posted by: Sssupervenom
[This review was collected as part of a promotion.] Personalized Review of the Samsung Galaxy S25 Ultra & Galaxy AI
1. Design & Display
Titanium Frame & Gorilla Armor 2: The S25 Ultra debuts a robust titanium chassis and an industry-first anti‑reflective Gorilla Armor 2 screen, offering exceptional scratch resistance and drop durability—even from heights up to 2.2 meters .
Immersive Display: Featuring a massive 6.9" Dynamic LTPO AMOLED 2X panel with 3120×1440 resolution, HDR10+, and adaptive 1–120 Hz refresh rate, this screen reaches up to 2600 nits for blazing brightness .
2. Performance
Snapdragon 8 Elite for Galaxy: Customized for efficiency and power, it brings a 40% boost to NPU, a 37% CPU lift, and 30% GPU jump, all while supporting enhanced AI processing entirely on-device .
Advanced Cooling: The vapor chamber is enlarged by 40% with improved thermal materials to ensure sustained performance during intensive use .
3. Galaxy AI – Truly Intelligent
AI at the Core: With One UI 7 and Galaxy AI, the phone acts like a smart companion. It understands context—across text, speech, images, and video—to deliver smooth, intuitive interactions and suggestions through features like Circle to Search, Now Bar, and Now Brief .
Generative Tools & Image Magic:
ProVisual Engine: Delivers ultra-detailed photos with improved sensors and 10-bit HDR by default .
Audio Eraser: Removes unwanted noises in videos—like static or background commotion—leaving clearer audio tracks.
Value
5
Written by a customer while visiting Samsung US
Posted by: Marg
from Simi Valley, CA
Expertise:Intermediate
Verified Purchase:Yes
Disappointed that the pen can no longer be used as a remote to take photos
No, I would not recommend this to a friend.
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hello Marg, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you, and the frustration that can occur when they have been changed. We have provided a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device for your usage. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Not happy with performance
on September 15, 2025
Posted by: Sautepan
[This review was collected as part of a promotion.] I've been trying out the new galaxy AI features on my device, and I must admit I'm a little underwhelmed so far. The processing speed sometimes feels a bit slow, especially when compared to the hype surrounding it. I was hoping for a more seamless and responsive experience overall, to be honest. Perhaps future updates will improve the performance and efficiency. I am still optimistic that it will get better with time.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hello Sautepan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device is not aligning to your expectations, and we would love to assist you. We have provided links to a few articles to help you maximize the speed of your device, and recommend starting with adjusting the refresh rate of your device. We have also shared a link to the complete manual for your device to help you best align the settings to your preferences. Lastly, we have shared a link to the Samsung Support Team to offer assistance if this frustration continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US