Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Average customer rating
4.8
(16,427 Reviews)
Rating breakdown 16,427 reviews
5 Stars
14,185
4 Stars
1,774
3 Stars
290
2 Stars
91
1 Star
87
83%of customers recommend this product.
(
527 out of
632)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Silverblue (AT&T)
Customer Rating
3
Disappointed with the Galaxy S25 Ultra – Camera
on July 8, 2025
Posted by: JS2025
[This review was collected as part of a promotion.] I’m very disappointed with my Galaxy S25 Ultra. I’ve experienced persistent issues with the camera that make me seriously wish I could go back to my previous S24 Ultra, which never had these problems.
The main issue is with the autofocus. When I try to change focus while taking photos or videos, the camera lens starts to "jump" or reset. You can even hear the lens moving back and forth as it struggles to focus—often failing completely. As a result, many of my photos and videos come out blurry, and I end up deleting a lot of them.
I contacted Samsung support shortly after getting the phone. While they were friendly and tried to help, they couldn't find a solution. They told me to wait for a software update, which I eventually received—but unfortunately, it didn’t fix the problem.
At this point, I’ve reluctantly adapted to the issue and do my best to avoid triggering the lens jumping. But this is not what I expect from a flagship phone, especially when the S24 Ultra performed so much better in this area.
Samsung, if there’s any way to resolve this or offer additional support, please help.
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hi there JS2025, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to a few articles to help you with additional troubleshooting tips for your camera. We have also shared a link to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Impressive phone.
on July 8, 2025
Posted by: Branwei
[This review was collected as part of a promotion.] Mostly the phone has performed fantastically. I had one issue with the phone dropping/bouncing, the S-pen popping out, and ultimately snapping. The difficulty was that it isn't covered with the extended warranty, and Samsung was out of stock on the time of i cident. Other than that, the phone performance has been great. Battery performance could be a little better for duration of time when extended phone use is needed. But no real complaints.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product was amazing, expected of Samsung
on July 8, 2025
Posted by: Kimchee
[This review was collected as part of a promotion.] I loved using the Galaxy AI feature to ask it to do more difficult tasks other basic AI couldn't.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best to date model
on July 8, 2025
Posted by: Nsl25ultra
[This review was collected as part of a promotion.] I've had all generations since the 21 model, and have seen the progression. The new Samsung S25 Ultra is well worth the upgrade even for those that had the s24 ultra! Galaxy AI in of itself is a huge upgrade, but the faster processor is the subtle flex here! I can count and have fingers left on the times apps have bugged or crashed on me by comparison to previous models. It is more intuitive, and the newer features, though took a minute to get used to, make the day to day easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra!
on July 8, 2025
Posted by: Myraeya
[This review was collected as part of a promotion.] I use my S25 Ultra all day, everyday and it really keeps pace with me and my needs. From the Galaxy AI that provides amazing info and details, to the all-day battery power and the amazing photographs it takes, I'm totally in love!
One tiny pet peeve is that I wish they hadn't removed smart gestures functionality from the S-pen. When I buy a top-tier device with an included pen, I expect it to match the premium quality of the phone. Other than this, the S25 Ultra hits it out of the ballpark!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on July 8, 2025
Posted by: Lovingsammy2
[This review was collected as part of a promotion.] What a great phone. Has everything you need and great performance. Highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it, I love Samsung, I bought 2 S25 Ultra
on July 9, 2025
Posted by: Love26
[This review was collected as part of a promotion.] I love Samsung, all I have about electronics is Samsung "Galaxy AI."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its almost perfect
on July 9, 2025
Posted by: Lovebug562
[This review was collected as part of a promotion.] The AI is amazing and extremely useful. Its also very intuitive. The phone itself is very nice and looks amazing. The only thing I dont like about the phone is how light it is. My s24 ultra felt way more premium. This one feels a bit cheap.. I also dont like that they took away the Bluetooth on the pen. Other than that, the phone is amazing.
Value
4
Written by a customer while visiting Samsung US