Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Average customer rating
4.8
(15,963 Reviews)
Rating breakdown 15,963 reviews
5 Stars
13,785
4 Stars
1,720
3 Stars
285
2 Stars
87
1 Star
86
83%of customers recommend this product.
(
501 out of
605)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone !
on August 2, 2025
Posted by: Blumerang
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a mobile powerhouse that excels in every category. The phone's standout feature is Galaxy AI, a suite of on-device tools that truly changes how you interact with your phone. With Circle to Search, you can instantly find information on anything on your screen, while Note Assist and Generative Edit transform note-taking and photo editing with smart, intuitive features.
For gaming, the S25 Ultra is an absolute beast. The Snapdragon 8 Elite for Galaxy processor and its advanced cooling system ensure a smooth, lag-free experience even with the most demanding titles. Streaming media is a visual treat on the vibrant QHD+ AMOLED display.
As a tool for work and school, the S25 Ultra is incredibly versatile. The included S Pen makes note-taking and document signing a breeze, and the phone's powerful multitasking capabilities allow you to run multiple apps without a hitch.
In short, the S25 Ultra is a premium device for those who want the best performance and a glimpse into the future of AI-powered smartphones.
For gaming, the S25 Ultra is an absolute beast. The Snapdragon 8 Elite for Galaxy processor and its advanced cooling system ensure a smooth, lag-free experience even with the most demanding titles. Streaming media is a visual treat on the vibrant QHD+ AMOLED display.
As a tool for work and school, the S25 Ultra is incredibly versatile. The included S Pen makes note-taking and document signing a breeze, and the phone's powerful multitasking capabilities allow you to run multiple apps without a hitch.
In short, the S25 Ultra is a premium device for those who want the best performance and a glimpse into the future of AI-powered smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the phone handles everything with ease.
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung S25 Ultra is a top-tier device that offers a premium experience across the board. Its display is a standout feature, providing incredible clarity, brightness, and color accuracy that make it a pleasure to use for everything from watching videos to browsing the web. The camera system is also a major highlight, delivering excellent photo quality with a versatile set of lenses that are capable of capturing stunning images in a variety of conditions.
When it comes to performance, the phone handles everything with ease. The user interface is responsive and smooth, and even demanding applications and games run flawlessly. The device also features a durable build and a refined design that feels great to hold.
Overall, the Samsung S25 Ultra is a powerful and capable phone that excels in performance, display, and photography. It’s a compelling option for anyone seeking the pinnacle of what a smartphone can offer.
When it comes to performance, the phone handles everything with ease. The user interface is responsive and smooth, and even demanding applications and games run flawlessly. The device also features a durable build and a refined design that feels great to hold.
Overall, the Samsung S25 Ultra is a powerful and capable phone that excels in performance, display, and photography. It’s a compelling option for anyone seeking the pinnacle of what a smartphone can offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing upgrade
on September 16, 2025
Posted by: NanosMami13
[This review was collected as part of a promotion.] I haven't gotten a new phone since the Galaxy Note 20. This phone is so far advance, I thought for a moment it might be too advance for me. It's user friendly. Has great features. New apps to make life easier. Clean and sleak appearance. Great camera and sounds come out of this phone. The Ai features have been exciting and easy to use. Makes it fun and easy to get things researched and done. Have fun!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, sleek powerful device.
on September 18, 2025
Posted by: Antmar81
[This review was collected as part of a promotion.] Galaxy AI is a great resource. I was able to use it to narrow down my choices of over the range microwave during my kitchen renovation.
I use this device for social media, work and other leisure activities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite version yet!
on September 19, 2025
Posted by: MayhemTL
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a true workhorse, and the best phone I’ve ever owned. As someone who juggles everyday essentials with the high demands of business and finance, its performance is flawless. I need to make quick, decisive moves in stock trading and multitask with a multi-app view, and the S25 Ultra handles it all.
Galaxy AI is a game-changer for me. I frequently use it to remove unwanted background objects or touch up photos for social media. At work, the interpreter and live translate features are incredibly useful, making communication with clients from all over.
For media consumption, the screen is stunning and immersive, perfect for podcasts and streaming. This phone is a complete package that excels in both productivity and entertainment. If you need a device that can keep up with a fast-paced, multi-faceted life, the S25 Ultra is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with the most beautiful look.
on September 19, 2025
Posted by: Misfitmatt8
[This review was collected as part of a promotion.] It is almost the 17th. I have seen no effort from you to pay what you owe. I told you that money was tight because of the transition of jobs. This is why I wanted you of the account, not for some petty revenge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is Unbeatable
on September 19, 2025
Posted by: TheTitleist
[This review was collected as part of a promotion.] I have gone back and forth between Samsung and Google phones, but I think this one is the best phone I've ever used. It has a premium feel and the touch of the screen is much better than the Google Pixel 7 Pro I was using. Camera is the best I've used and battery life is really good as well. I am not sure I could be tempted by another phone in the next few years.
Value
5
Written by a customer while visiting Samsung US