Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(22,087 Reviews)
Open Ratings Snapshot
Rating breakdown 22,087 reviews
5 Stars
18,945
4 Stars
2,416
3 Stars
428
2 Stars
134
1 Star
164
86%of customers recommend this product. 
(
1,125 out of 1,304
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Customer Rating
1 out of 5
1
S pen removal
on December 30, 2025
Posted by: Tired of change
Samsung always does this every once in a while. They remove an excellent and loved feature, yet again. The s pen modifications or lack thereof are astonishingly mentally inept in my opinion.
Response from Samsung USBy R&R Team, December 31, 2025
Hi there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a new device that has been redesigned. We have provided a link to an article to help you with the redesigned S Pen features and integrate them into your usage. We have also shared a link to the complete manual for your device to assist you with hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
unhappy
on December 30, 2025
Posted by: izzy
from 23605
Expertise:Expert
Verified Purchase:Yes
I wish I didn't buy this thing. even with the storage upgrade. what a huge mistake
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2025
Hi Izzy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers in resolving any frustration they are experiencing, and have the best possible experience with your device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
FAST!
on December 31, 2025
Posted by: Jeff
from Louisville. Kentucky
Verified Purchase:Yes
All aspects are lightning fast, from charging, updates, searches. Not using AI on phone, but everything else satisfies me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi Jeff, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are enjoying the fast processing speed of your device, and that you are so satisfied with the usage every day. Please, don't hesitate to reach out to us again any time you wish to share additional feedback on your Samsung products, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on January 1, 2026
Posted by: Jennifer
Expertise:Intermediate
Verified Purchase:Yes
Wonderful phone so fun. Love everything about it. Definitely recommend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Jennifer, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and would recommend to others. We have provided a link to the complete manual for your device to help you discover additional capabilities available o n your device including Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed
on January 3, 2026
Posted by: Disappointed Fan
from Ohio
Verified Purchase:Yes
Forced to upgrade from my Note 9 bc of apps, but I'm not happy with losing a headphone jack, a bluetooth s pen, a fingerprint reader that works on the first try, etc. I was a Samsung fan with the Note series, but I won't be raving about the Galaxy S Ultra.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you upgrade to a new device and there are features that have been changed from your expectations. If you are wanting to use your favorite wired headphones, you can use an adapter plugged in to your charging port to use your headphones. We have provided a link to an article to help you with the redesigned S Pen features on your device. We have also shared a link to a troubleshooting guide to help you with the fingerprint reader on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 3, 2026
Posted by: Juno
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I actually wasn't expecting a major upgrade from my 23 Ultra, but the 25 Ultra runs like a dream. The display looks so nice. The camera is even better. I'm very pleased with this phone.
Also, avoid the Galaxy 22 like the plague.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 12, 2026
Hey Juno, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you are enjoying the enhanced capabilities and available features on your new device. We hoep you'll reach out to us again in the future if you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Haven't found a thing wrong yet with my phone!
on January 5, 2026
Posted by: Gina
from NJ
Verified Purchase:Yes
Love the smooth feel of the scrolling as well as the flat screen. Somehow its easier to acces the side panel and of course screen protectors fit with less complication and waste. Just loving this phone. Not even gonna mention how the AI makes my questions easier and my searches way leas tedious. Complex yet uncomplicated at the same time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Gina, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such an amazing experience with your phone, and that is works so seamlessly for your usage. Please, reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
not user friendly anymore
on January 7, 2026
Posted by: mk4u
Having issues with all the apps now that I have upgraded from Galaxy 22 to Ultra 25. Text messages now has add across the bottom. So if you switch to google messages, none of the original saved favs are at the top anymore. You have to constantly scroll all the way to find anything. Ringtones no longer show as an option that had downloaded before. Games show as app and in the Game Hub app, if you try to remove from having all the different ones as individual apps it removes from "Game Hub" and you have to readd and then it appears again. Notification sounds is no longer user friendly, it took many searches to figure out how to have individual ones and still not the sounds and volume needed for text vs other notifications. Please Samsung, quit making "updates/upgrades" on things that are not user friendly, or only user friendly to the person who created it.
Response from Samsung USBy R&R Team, January 7, 2026
Hey Mk4u, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you discover the enhanced or redesigned features of your device. We have provided a link to the complete manual for your device to help you best align the capabilities to your needs and wants. We have also shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended or you would like direct assistance with your settings. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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