Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Average customer rating
4.8
(22,202 Reviews)
Rating breakdown 22,202 reviews
5 Stars
19,046
4 Stars
2,424
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Customer Rating
3
Camera not what I expected
on March 21, 2026
Posted by: Kcco
from Richmond, VA
Expertise:Intermediate
Phone's fine, but I'm not happy with the camera. Ton of features, but I have a very difficult time just getting a basic, clear photo. Photos also seem strangely over processed. I've read similar complaints on line from other buyers, so it's apparently not just me. My old Samsung Galaxy A-52 actually took a better photo. The main reason I bumped up to the considerably more expensive S25 Ultra was for what I thought was a better camera. At minimum, I expected to be able to point, shoot and get a excellent, crisp photo. Based on my experience thus far, I will not purchase another phone from this line.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi Kcco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the different camera features and settings, and troubleshot any blurry photos you may be experiencing. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My S25 Ultra
on March 22, 2026
Posted by: AshleyB
[This review was collected as part of a promotion.] I enjoy S25 Ultra. It stays charged a long time. It takes great pictures. I like the AI qualities about it. Its a really great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The bulid quality is secured to none
on March 22, 2026
Posted by: CDAWG69
[This review was collected as part of a promotion.] My s25 ultra us my link to the world. It's not just my phone, it's my connection to friends and family, work, email, entertainment, education, digital communication bedside just. Its also my prime personal computer through DeX. It's part of who I am
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Recent phone
on March 22, 2026
Posted by: Mediablaster
[This review was collected as part of a promotion.] My galaxy s25 ultra with galaxy AI is amazing. User friendly, Long battery life and helpful for my job. Makes my life easier at home as well. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Pleased
on March 22, 2026
Posted by: Love2shop
[This review was collected as part of a promotion.] Love the galaxy AI I use it daily. I shop more than anything an am quite pleased with the phone galaxy s25ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product that is on top
on March 22, 2026
Posted by: vicky23
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra showcases Samsung’s push into AI-driven smartphones, with Galaxy AI at the center of the experience. Features like real-time translation, AI-assisted photo editing, and smart summaries (e.g., Now Brief) make everyday tasks faster and more intuitive. These tools genuinely improve productivity, though some feel like refinements of existing Google-powered features rather than entirely new innovations. �
Business Today +1
Performance is top-tier thanks to the Snapdragon 8 Elite chip and 12GB RAM, handling gaming and multitasking effortlessly. The camera system remains one of the best, producing detailed images and strong video performance, while AI enhancements like noise reduction and editing tools add extra polish. Battery life is solid, lasting a full day, though charging speeds lag behind some competitors. �
Business Standard
However, the hardware upgrades feel incremental, with design and core features largely similar to previous Ultra models. The heavy focus on AI may not justify the high price for users upgrading from recent devices. Overall, Galaxy AI is impressive and useful, but the S25 Ultra feels more like an evolution than a revolution.
Business Today +1
Performance is top-tier thanks to the Snapdragon 8 Elite chip and 12GB RAM, handling gaming and multitasking effortlessly. The camera system remains one of the best, producing detailed images and strong video performance, while AI enhancements like noise reduction and editing tools add extra polish. Battery life is solid, lasting a full day, though charging speeds lag behind some competitors. �
Business Standard
However, the hardware upgrades feel incremental, with design and core features largely similar to previous Ultra models. The heavy focus on AI may not justify the high price for users upgrading from recent devices. Overall, Galaxy AI is impressive and useful, but the S25 Ultra feels more like an evolution than a revolution.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tried and true since the 22
on March 22, 2026
Posted by: Ron7013
[This review was collected as part of a promotion.] FIRST - I have an Ultra S22. I lied because this one isn't there. I put it here to write it's eulogy (trade in soon) and put it to rest. It was a loyal phone, always listened to me, never took offense at my yelling at support on hold music and at my age it has become my memory. Yes, you weren't just another pretty "case". You had features and you used 'em in your quest for Galaxy AI excellence. I only hope the 26 can replace you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've owned a lot of high-end phones. This is my #1
on March 22, 2026
Posted by: Nate3341
[This review was collected as part of a promotion.] I fell in love on day one. This phone finally does the impossible, and that's keeping up with me. I mean I'm not kidding when I say I multi task. This phone helps keep my high standard of quality and efficiency and of course entertainment. amazing task management fetures as well as entertainment. This phone literally helped my mental and physical well being. And dont get me started on how smooth and effertless completing tasks now with galaxy AI. Im extreamly inpressed. I'll definitely be getting the next one when the time comes. Also you gotta pair this up with the 2025 galaxy ultra watch and the new buds 4 pro. It will change your life.
Value
5
Written by a customer while visiting Samsung US