Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,708 Reviews)
Rating breakdown 19,708 reviews
5 Stars
16,979
4 Stars
2,128
3 Stars
359
2 Stars
112
1 Star
130
85%of customers recommend this product.
(
834 out of
976)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Customer Rating
2
Lost features
on March 12, 2025
Posted by: DisappointedCustomer
[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Not bad, but missing the Fold
on October 15, 2025
Posted by: Jigglenautt
[This review was collected as part of a promotion.] Not bad at all. Great phone, Galaxy AI and all, but I miss the bigger screen on the Fold. Too bad the Fold line is not there yet.
Value
4
Response from Samsung USBy R&R Team, October 16, 2025
Hello there Jigglenautt, we are so pleased to hear that you are enjoying the usage and capabilities of your Samsung Galaxy S25 Ultra. We love that you are finding uses for the enhanced features of Galaxy AI. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product with a wonderfully designed UI !
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
S-pen no longer camera remote
on March 10, 2025
Posted by: Janh
from North carolina
Expertise:Expert
VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 10, 2025
Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The display is exceptional.
on February 9, 2025
Posted by: Amit
from NC
Expertise:Expert
This phone is seriously blowing my mind, the camera is insane. The battery life is a total game-changer, lasting all day and then some. The screen is so bright and crisp, it's like looking through a window. Plus, it's super fast and responsive, no lag at all, it's a total winner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Memory card back
on April 14, 2025
Posted by: Kool Joe
from Boston
Expertise:Expert
The perfect but no memory card I like it but the only problem I have it's no memory card
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 15, 2025
Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: LawdBlackNephew
from Bronx NY
Expertise:Intermediate
Verified Purchase:Yes
This one is cool, but the S24 felt more sturdy and presentable.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, but not an Ultra
on February 11, 2025
Posted by: Gowthaman
[This review was collected as part of a promotion.] Excellent screen. Blazing fast. Cameras needs to be improved. Photos are too bright sometimes.
S Pen is a downgrade
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hey Gowthaman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are thrilled with the display and speed of your device. We have provided a link to an article to help you with both the camera features and S Pen usage. We have lastly, provided a link to the Samsung Support Team if you have any additional questions about this or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US