Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,534 Reviews)
Rating breakdown 19,534 reviews
5 Stars
16,844
4 Stars
2,109
3 Stars
351
2 Stars
108
1 Star
122
85%of customers recommend this product.
(
715 out of
844)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Gray (AT&T)
Customer Rating
5
A Flagship That Feels a Step Ahead of Its Time
on November 28, 2025
Posted by: Abhijit Mahida
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I recently upgraded to the Galaxy S25 Ultra 512GB, and it has genuinely exceeded my expectations in ways I didn’t anticipate. As someone who pays close attention to long term performance and real-world usability, this device has impressed me from day one.
The design feels premium without being flashy, and the balance in the hand is noticeably better than previous models. The display is on another level bright, sharp, and incredibly smooth. What stood out most to me, though, is the camera system. The improvements in low-light performance, clarity, and zoom stability are very real. Photos come out crisp and natural even when I’m shooting quickly.
Performance has been flawless so far. Apps open instantly, multitasking is seamless, and the battery comfortably lasts me through a heavy workday without worry. The extra storage (512GB) was absolutely worth it. I can shoot high-resolution photos and videos without constantly thinking about space.
Overall, this is one of those rare products that feels built for the future, not just for right now. I’m looking forward to seeing how it continues to perform over time, and I’d be happy to share more long-term insights if Samsung ever invites me to provide extended feedback.
Highly recommended for anyone who wants the best Samsung has to offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Duc in Ultem
Verified Purchase:Yes
Seamless transfer of information from previous phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is the ultimate phone
on February 27, 2025
Posted by: TemptedMouse
[This review was collected as part of a promotion.] Everything on the Samsung Galaxy S25 Ultra feels refined. The phone feels fresh and new along with its new features and AI. The AI adapting to your daily routine is seamless and connects perfectly with other apps and Samsung products in my home. The Now brief is so cool and creates a nice addition to my daily routines. I use the AI for weather, calendar events, reminder, smart devices and so much more. The functionality of the pen makes things like note taking or precise edits to documents, images, or mocs so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything you need a phone to do
on March 20, 2025
Posted by: Stephen
[This review was collected as part of a promotion.] The battery life is superb. The screen looks amazing. You feel like you have a flagship phone in your hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Buy!
on March 26, 2025
Posted by: Dimples1977
[This review was collected as part of a promotion.] I love this phone. It's amazing all the way around! So happy with it. If you are thinking of buying it, don't hesitate you will love it. You won't regret getting this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lost what's important to me
on May 24, 2025
Posted by: Revgal
Expertise:Intermediate
As a long time Galaxy user, this model is a dissapointment!
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Revgal, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations. We have provided a link to the full device manual to help you best align the settings to your preferences. This will also highlight the edge lighting you can use to alert you to notifications visibly. We have also shared a link to the Samsung Support Team to help you with matters like Bixby, or if you prefer one on one assistance with the settings of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera 10x zooming and fake moon zooming
on June 20, 2025
Posted by: Houssam1980
Terrible camera zoom like the s23 ultra I have. I tried the 10x zoom on the S25 ultra and its blurry, unclear and out of focus and it ruined many many videos I try to take. ... I dont recommend Samsung anymore specially that they bluff people about the moon zooming and it turned out its a disgusting software trick and not an actual zoom!! .... shame on you and remove these 3 cameras and keep one because the rest two are not functional!!
Response from Samsung USBy R&R Team, June 20, 2025
Hello Houssam1980, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different features and settings of your new camera on your device. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US