Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(20,024 Reviews)
Rating breakdown 20,024 reviews
5 Stars
17,197
4 Stars
2,170
3 Stars
383
2 Stars
122
1 Star
152
86%of customers recommend this product.
(
1,030 out of
1,200)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone except camera and ergonomics
on December 28, 2025
Posted by: Viggi
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Good phone, i hope they upgrade the camera - mainly in low light. Holding this phone is difficult with 1 hand, pls make them more with rounded corners.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Crisper images, but I miss the S23 Ultra’s vibrant
on December 29, 2025
Posted by: trpnfly
I recently upgraded from the S23 Ultra to the S25 Ultra, and I find myself feeling a bit disappointed by the camera's color science. While I knew I was trading away some zoom power, I didn't realize I would also be losing the signature "pop" of the S23.
Even when viewing photos on my laptop to rule out screen differences, the S23 images remain much more vibrant. The S25 Ultra certainly produces crisper, more detailed shots, but the colors feel muted and flat by comparison. I’ve tried adjusting every filter and setting available, but I just can’t replicate that bright, lively look I loved. If you prefer natural tones, you'll love this camera, but if you enjoy Samsung’s traditional vivid style, it's a bit of a letdown.
Response from Samsung USBy R&R Team, December 30, 2025
Hi there Trpnfly, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can be disappointing when you have a new device that is not meeting your expectations when using the camera. We have provided a link to an article to help you with the different camera settings and features. We have also shared a link to the complete manual to help you adjust the ways Galaxy AI are interacting with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jeff
from Louisville. Kentucky
Verified Purchase:Yes
All aspects are lightning fast, from charging, updates, searches. Not using AI on phone, but everything else satisfies me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jennifer
Expertise:Intermediate
Verified Purchase:Yes
Wonderful phone so fun. Love everything about it. Definitely recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Disappointed Fan
from Ohio
Verified Purchase:Yes
Forced to upgrade from my Note 9 bc of apps, but I'm not happy with losing a headphone jack, a bluetooth s pen, a fingerprint reader that works on the first try, etc. I was a Samsung fan with the Note series, but I won't be raving about the Galaxy S Ultra.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you upgrade to a new device and there are features that have been changed from your expectations. If you are wanting to use your favorite wired headphones, you can use an adapter plugged in to your charging port to use your headphones. We have provided a link to an article to help you with the redesigned S Pen features on your device. We have also shared a link to a troubleshooting guide to help you with the fingerprint reader on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Juno
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I actually wasn't expecting a major upgrade from my 23 Ultra, but the 25 Ultra runs like a dream. The display looks so nice. The camera is even better. I'm very pleased with this phone.
Also, avoid the Galaxy 22 like the plague.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Haven't found a thing wrong yet with my phone!
on January 5, 2026
Posted by: Gina
from NJ
Verified Purchase:Yes
Love the smooth feel of the scrolling as well as the flat screen. Somehow its easier to acces the side panel and of course screen protectors fit with less complication and waste. Just loving this phone. Not even gonna mention how the AI makes my questions easier and my searches way leas tedious. Complex yet uncomplicated at the same time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Gina, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such an amazing experience with your phone, and that is works so seamlessly for your usage. Please, reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US