Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(20,074 Reviews)
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,063 out of
1,236)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
3
A Major Step Back from the S24 Ultra
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] As a user who considered the Galaxy S24 Ultra perfect, the S25 Ultra is a significant regression. For my daily use of communication, social media, and YouTube streaming, the downgrade is noticeable in several critical areas:
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Value
3
Response from Samsung USBy R&R Team, October 9, 2025
Hello BOSSMAN16, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as expected. We have provided links to articles to help you maximize the battery life of your device, maximize the speed and avoid the freezing or crashing, and discover the advanced features of Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. We would also love to hear from you again about the features you mention being removed. We appreciate you being a Samsung customer. -Elizabeth\nGet the most out of your Galaxy phone or tablet battery\nhttps://www.samsung.com/us/support/answer/ANS00078987/\nApps are draining battery on Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001388/\nWall chargers and charging your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00078994/\nHow to adjust refresh rate options on your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10003396/\nSamsung phone or tablet freezes and crashes\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001416/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone available to date.
on October 11, 2025
Posted by: Shane4115
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra, has the best quality camera on the market. The zoom feature on the camera is unbelievable. The AI features on the phone are always a major help in everything you do on the phone.From taking pics, to searching the web, it is an awesome feature on the phone. Using the pen for making notes and keeping tabs on my materials and hours worked on my job is also awesome I use it everyday. I have had alot of compliments on the phones camera capabilities and I tell everyone that the phone is the best on the market to date in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love you
on October 12, 2025
Posted by: StoneFL
[This review was collected as part of a promotion.] I love u guys production what eles u want me to say
Value
5
Written by a customer while visiting Samsung US
Posted by: Williams
from Smiths Grove, Ky
Verified Purchase:Yes
I like my new phone. I can't tell very much different in the 25 and the 22+ except a little bit of a bigger screen which I am needing because of glaucoma. I do think it's rather expensive especially since you wouldn't give me anything for my trade in. I do feel like I was taken advantage of because I was expecting something for my phone.
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 19, 2025
Posted by: Lovevideochat
[This review was collected as part of a promotion.] First off the galaxy AI is super cool once you figure it out, it took a little tinkering but I think that's because I'm old. I love video chatting with my grandchildren it works flawlessly. Overall 5 star rating!!
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey there Lovevideochat, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are so pleased with the usage of your device, and that you love the ease with which you can keep in touch with your loved ones. We have provided a link to the complete manual for your device to assist you with additional features. We have also shareda link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone the camera is amazing
on October 23, 2025
Posted by: MEROA8
[This review was collected as part of a promotion.] I have use Samsung products and my entire life so far I have no complaints,my new S25 Ultra one of the best so far with so many features and amazing camera.
I do recommend Samsung products.
I do recommend Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product is amazing
on October 23, 2025
Posted by: Lovely15
[This review was collected as part of a promotion.] The new galaxy s25 ultra is completely a phone amazing! Because help us to use the new tools very easier. Including her AI is incredible when y take a photo I have options to edit more easily thanks for IA. The camera is perfect I like how take picture and how recording videos to my always prefer use samsung to my opinion is the best phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a legendary product, easy to use and meets al
on October 30, 2025
Posted by: BASSAM
[This review was collected as part of a promotion.] I use it for my daily life, my work, and artificial intelligence.
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there Bassam, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding it so helpful for a range of daily tasks both personal and professional, and that Galaxy AI is such an added value to your experience. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US