Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,842 Reviews)
Rating breakdown 23,842 reviews
5 Stars
20,453
4 Stars
2,622
3 Stars
451
2 Stars
144
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,314)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Posted by: Not a fan
Verified Purchase:Yes
The RCS chat sucks.and if I take it off, I lose my chat history. The volume on my notifications keeps shutting off. I'm not happy
Response from Samsung USBy R&R Team, December 31, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the functionality and usage of your device, like messaging, can come with a bit of a learning curve and cause frustration. We have provided a link to the complete manual for your device to help you adjust the messaging settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with the notification volume changing without prompting. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Private Witheld
Verified Purchase:Yes
Could not opt out of personal tracking and ads without nightmare turn on of S11
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to be able to customize your device to your needs and preferences. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also shared a link to the complete manual for your debvice to help you with additional settings you can enable to disable for your needs. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Trev
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Phone is very classy chic and has the bessssst camera quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 13, 2026
Hey Trev, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the appearance and camera quality you are experiencing with your device. We have provided a link to the full manual for your device to help you discover additional capabilities and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: WittenmyerMusic
Verified Purchase:Yes
I know what most are going to say do you really need a terabyte of space? My answer is yes, I personally do. If you think you'll need alot of space then this is exactly what you need.
Response from Samsung USBy R&R Team, January 28, 2026
Hey WittenmyerMusic, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the amount of storage you have gotten with your new device. We have shared a link to the full manual for your device to assist you with all of the enhanced capabilities of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mariela Barzaga
from Pompano Beach, Florida
Expertise:Intermediate
Verified Purchase:Yes
This product it's easy-to-use. Amazing quality, and price.
Features
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Mariela Barzaga, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how easy you are finding your new device to use every day. We have provided a link to the complete manual to help you discover all of the amazing features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anne
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
This phone feels light and looks high quality. I would highly recommend. :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi there Anne, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lighter design and overall quality of your new device. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
The only think is so much heavy than usual cell phones, but I'm impressed with the quality, the color that I choose is really pretty.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, February 11, 2026
Hello Lourdes Corrujedo, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the features and capabilities of your new device. We appreciate you sharing your preference for a lighter design to your device as we work towards innovation in future devices. Please, reach out to us again if you have additional feedback you would like to share with us, and thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Peter
Verified Purchase:Yes
The S25 ultra Opens app and moves the entire menu.
Response from Samsung USBy R&R Team, February 6, 2026
Hello Peter, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day, and how frustrating it can be when your phone is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US