Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,843 Reviews)
Rating breakdown 23,843 reviews
5 Stars
20,454
4 Stars
2,622
3 Stars
451
2 Stars
144
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,314)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
5
I love it. Crisp, clean and big.
on November 30, 2025
Posted by: Mikey9
[This review was collected as part of a promotion.] I love the Galaxies. I always get Ultra for the size, and higher gb for gaming, pictures and everything really. The Galaxy AI is new and taking some time to get use too but it's helpful. Love the Quality, do wish it had more color variations. Overall no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on November 30, 2025
Posted by: Ultra4Ever
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra is the best phone out there. I switched from an S23 Ultra which I owned for 2 years because of the new Galaxy AI and I wasn't disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A Swing and a MISS...
on January 3, 2026
Posted by: Charlie
from Virginia Beach, Va
Expertise:Intermediate
I purchased 2 - S25 Ultra, so I get 2 reviews.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
SAVE YOUR MONEY!!!....do not waste on this model. S25 ultra is sub-par.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 5, 2026
Hey Charlie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the different capabilities of your device, and ways to resolve your frustrations with Gemini. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
One of the greatest phones ever!!!!
on April 22, 2026
Posted by: Chad777
[This review was collected as part of a promotion.] Works and charges VERY fast. Its very versatile, you can open 3 apps at a time. Camera light is very bright lights up entire room. Ear buds fit snug in your ear, and has amazing sound quality. Galaxy Ai edits photos and compacts information, so you can do less reading. Helps you find items by simply double clicking tab. Gives you the option to edit almost anything. Such a fun phone, worth every penny 🫡🤔🙄
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
extraordinary camera functions love it, galaxy ai
on April 26, 2026
Posted by: AkRaver30
[This review was collected as part of a promotion.] galaxy ai is vest among the camera functionality as well as the personalization capacity of this device, we've long come from the times of having to Bluetooth ringtones, or find ways to customize the very thing that started as a cellphone now is essentially a pocket sized computer that is easily accessible and usable for anyone thats technologically inclined and willing to learn. many things can be accomplished with this device from filling out files for work to sandbox developer experiences, to taking the best of any kind of photography to cinematic level videos at the snap of a finger. Will always buy and utilize Samsungs products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Less than S24
on February 19, 2025
Posted by: User since S3
It is S24 with the number 25 on it MINUS a usable stylus
Response from Samsung USBy R&R Team, February 20, 2025
Hi there User since S3, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand it can be frustrating to feel that some of your favorite features and usages have been removed. We have provided a link to an article to hellp you with the redesigned S Pen and integrating features in to your usage. WE have also shared a l ink to the full device manual to help you discover hand festures and voice controls you can use as a replacement for some features. Lastly, we have shared a link to the Samsung Support Team if you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy S25 Ultra: A Step Backwards?
on February 20, 2025
Posted by: Getittogethersamsung
Expertise:Expert
The Samsung Galaxy S25 Ultra arrives with the usual fanfare, boasting impressive camera upgrades and a sleek design. However, a critical omission and a stagnant price point leave a lingering sense of disappointment, making one wonder if Samsung is losing sight of its own innovative spirit. While the S25 Ultra undoubtedly offers a premium Android experience, the removal of the Bluetooth S Pen and the unchanged price tag feel like a significant misstep, tarnishing what could have been a truly exceptional device.
Historically, the S Pen has been a defining feature of the Ultra line, setting it apart from the competition. Its integration with the software, along with its Bluetooth capabilities for remote control and air gestures, provided a unique level of functionality. Removing this feature feels like a baffling decision, significantly impacting productivity and creative workflows. The basic stylus functionality that remains feels like a hollow imitation of what it once was, a stark reminder of what’s been lost. For users who relied on the S Pen, this change is a major downgrade, and it's hard to justify the Ultra moniker without its signature tool.
Adding insult to injury, the price of the S25 Ultra remains stubbornly high, mirroring its predecessor. In previous iterations, the inclusion of the advanced S Pen justified the premium cost. Now, with a key feature stripped away, the price feels inflated. Consumers are essentially paying the same for less, which is a difficult pill to swallow. One expects innovation and added value with each new generation, not the removal of a beloved feature while maintaining the same premium price.
Beyond the S Pen debacle, the S25 Ultra does offer some improvements. The camera system, as always, is a highlight, promising enhanced image quality and improved zoom capabilities. Performance is snappy, thanks to the latest processor, and the display remains vibrant and beautiful. However, these improvements feel incremental rather than revolutionary. They are expected advancements, not groundbreaking innovations that would justify the high price and the loss of the S Pen’s Bluetooth functionality.
It feels as though Samsung is resting on its laurels with the S25 Ultra. While the core hardware is solid, the removal of the Bluetooth S Pen and the unchanged price point betray a lack of understanding of what made the Ultra line so compelling. This decision feels like a step backward, leaving loyal Samsung users questioning the brand's direction. In a market saturated with premium smartphones, Samsung needs to do more than simply iterate; they need to innovate and provide genuine value. With the S25 Ultra, they’ve sadly missed the mark.
Verdict:
The Galaxy S25 Ultra is a powerful phone with a great camera and display. However, the removal of the Bluetooth S Pen and the unchanged price make it a disappointing offering. Users who valued the S Pen's advanced features should look elsewhere, and even those considering their first Ultra phone might find better value elsewhere. Samsung needs to rediscover its innovative edge if it wants to maintain its position at the top of the Android market.
Historically, the S Pen has been a defining feature of the Ultra line, setting it apart from the competition. Its integration with the software, along with its Bluetooth capabilities for remote control and air gestures, provided a unique level of functionality. Removing this feature feels like a baffling decision, significantly impacting productivity and creative workflows. The basic stylus functionality that remains feels like a hollow imitation of what it once was, a stark reminder of what’s been lost. For users who relied on the S Pen, this change is a major downgrade, and it's hard to justify the Ultra moniker without its signature tool.
Adding insult to injury, the price of the S25 Ultra remains stubbornly high, mirroring its predecessor. In previous iterations, the inclusion of the advanced S Pen justified the premium cost. Now, with a key feature stripped away, the price feels inflated. Consumers are essentially paying the same for less, which is a difficult pill to swallow. One expects innovation and added value with each new generation, not the removal of a beloved feature while maintaining the same premium price.
Beyond the S Pen debacle, the S25 Ultra does offer some improvements. The camera system, as always, is a highlight, promising enhanced image quality and improved zoom capabilities. Performance is snappy, thanks to the latest processor, and the display remains vibrant and beautiful. However, these improvements feel incremental rather than revolutionary. They are expected advancements, not groundbreaking innovations that would justify the high price and the loss of the S Pen’s Bluetooth functionality.
It feels as though Samsung is resting on its laurels with the S25 Ultra. While the core hardware is solid, the removal of the Bluetooth S Pen and the unchanged price point betray a lack of understanding of what made the Ultra line so compelling. This decision feels like a step backward, leaving loyal Samsung users questioning the brand's direction. In a market saturated with premium smartphones, Samsung needs to do more than simply iterate; they need to innovate and provide genuine value. With the S25 Ultra, they’ve sadly missed the mark.
Verdict:
The Galaxy S25 Ultra is a powerful phone with a great camera and display. However, the removal of the Bluetooth S Pen and the unchanged price make it a disappointing offering. Users who valued the S Pen's advanced features should look elsewhere, and even those considering their first Ultra phone might find better value elsewhere. Samsung needs to rediscover its innovative edge if it wants to maintain its position at the top of the Android market.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, February 21, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy tohear you are pleased with the improvements that have been made to this device including the camera and display quality. We have provided a link to an article to help you with the redesigned S Pen capabilities, and integrating them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help discover the hand gestures and voice commands that can be used with your device, and answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
S PEN DOWNGRADE
on May 4, 2025
Posted by: JFin
from Ohio
Expertise:Expert
Possibly returning it soon. There are some things I love about this phone. When trying to set up my S Pen is when I found out that the functionality of it has been downgraded. I've been buying Samsung phones happily for years but why pay more for a phone that I've lost one of my favorite features of.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R Team, May 5, 2025
Hi JFin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the functionality of a device and accessories can cause frustration, and hinder your overall enjoyment of your device. We have provided a link to an article to help you with the redesigned S Pen features and help you integrate them in to your usage. We have also provided a link to the full device manual to help you with voice commands and hand gestures you can also use to control your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US