Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,074 Reviews)
Open Ratings Snapshot
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,062 out of 1,235
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
5 out of 5
5
S25 Ultra Unlocked
on December 26, 2025
Posted by: BeautiGoddess
from Honolulu
Expertise:Intermediate
Verified Purchase:Yes
I missed having my SPen. So happy with my new 25S Ultra. Battery life is amazing. Even the sound quality from phone speakers is pretty great. My car computer died so I've been cranking my tunes directly from the phone. Of course picture quality is beautiful. As always, Samsung. I've been a Samsung user since I got off my Blackberry all those years ago. I'm still happy with their devices!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad camara
on January 9, 2026
Posted by: Anonymous
from north Dakota
Expertise:Expert
Verified Purchase:Yes
camara is not effective, volume very low. galaxy note 10 has a better version
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Doflynn S Boakai, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustraing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features for the best photos and videos possible. We have also shared a link to an article if you believe the speaker is not operating as inteded or you are interested in additional audio settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on January 17, 2026
Posted by: Ehab
from Minnesota
Verified Purchase:Yes
Very fast strong phone ,many amazing features.
I love it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi there Ehab, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much you love your phone, and that you are finding it to operate quickly with so many amazing features. Please, reach out to us again in the future if you ever have questions about your device, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
wish it had auto spell corect and prdective tezxt
on January 23, 2026
Posted by: Oscay33
from ill
Verified Purchase:Yes
the fasetest ands most reliable of all tghe galazy s phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hey Oscay33, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the usage and capabilities of your device. We have provided a link to the complete manual to help you best align the settings to your preferences, including different keyboard settings. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
RETURNED
on January 30, 2026
Posted by: Scott
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Ended up returning the phone......................
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Major disappointment 😞
on December 1, 2025
Posted by: SeantakesNY
Expertise:Expert
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and grayish even when on vivid and adjusted. It does gets brighter but thats all. The selfie camera is a major disappointment. I look like im wearing makeup and I am a male. It makes me look pale and im non-white person. The quality is below average . The back cameras are better but still it make me look pale. No warmth . It changes my skin tone to white Grey something I cant explain. Video calls are a no no because of how I look. When comparing it to the S22ULTRA its a huge downgrade. It Feels like it relays more on software than hardware with the cameras on this new device. On the positive side. The battery is excellent. I am able to go straight 8 hours of heavy use until it gets to 30%. Even so. I decided to return the device this morning. Before i did that I compared selfie and main cameras on my 3 generations ago without a doubt the S25Ultra had the poorest performance. I went ahead and switched brand which i cannot mention on the review here. I hope they pull it off with the S26ultra. I will be trying it at the store before purchasing anything.  Start innovating. Bring back Bluetooth connectivity to the Spen. Bring back punchy beautiful display colors. Better sensors that wont relay on software. Better selfie camera. I want to see my true skin tone not a powedered person. I hope that helps.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi SeantakesNY, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in quality. We have some great resources to help you adjust the settings to best align to your preferences. We have provided links to the complete manual to help you with the different display settings, and other capabilities. We have also shared links to articles to help you with the camera settings, and S Pen functionality. We have lastly, shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung
on December 8, 2025
Posted by: DontKnow
Samsung phones are not as good as they used to be by a fair shot. More hype than solid performance.
Response from Samsung USBy R&R Team, December 10, 2025
Hi there DontKnow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting to have the best possible experience every day. We have provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We hope you'll reach out to us again in the future if you have additional details you would like to share with us about the features you feel have been changed or removed from you device, or features you would like to see going forward. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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