Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,772 Reviews)
Open Ratings Snapshot
Rating breakdown 20,772 reviews
5 Stars
17,823
4 Stars
2,262
3 Stars
399
2 Stars
128
1 Star
160
86%of customers recommend this product. 
(
1,113 out of 1,291
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
4 out of 5
4
It's a pretty good phone.There's some things that
on October 18, 2025
Posted by: Drewdown
[This review was collected as part of a promotion.] I've been considering the potential for the next generation of smartphones, and I have some thoughts. The current features are great, but there's always room for improvement, right? 🤔 First off, I'd love to see a significant leap in battery life to keep up with our busy lives. 🔋 Secondly, enhancing the camera's low-light performance would be amazing for capturing those perfect moments. 📸 In addition, a more intuitive user interface could streamline our daily interactions. ✨ Finally, I'm hoping for even more sustainable materials in the phone's construction. 🌱 Let's make this the best mobile experience yet! #Smartphone #TechImprovements #MobileTechnology #FutureofPhones
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Screen issues
on November 9, 2025
Posted by: Redd
Display does not stay on long enough. Have selected the maximum time and the phone still shuts off at variable times. It was difficult to even type this message without it shutting off twice.
Response from Samsung USBy R&R Team, November 10, 2025
Hey Redd, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. They can work with you directly to assist you at your convenience in resolving this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is great and all it's features
on December 7, 2025
Posted by: Awesomehotdog
[This review was collected as part of a promotion.] Galaxy ai makes things so much faster! I can stream 10x faster when watching my favorite shows. I spend less time on my phone now because I can do everything faster
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on December 20, 2025
Posted by: Caligirl
Expertise:Intermediate
Verified Purchase:Yes
Very responsive no lag and allows me to multitask with no problem.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone slow
on January 12, 2026
Posted by: Tammy
from Boston
Expertise:Expert
Verified Purchase:Yes
Each time I go into WhatsApp it's all white blank screen n volume doesn't work well had to restart phone to get volume button up
Response from Samsung USBy R&R Team, January 13, 2026
Hi Tammy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a specific app you are wanting to use that is not operating as intended. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, and to assist you with the volume matter you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wasn't Impressed
on January 18, 2026
Posted by: RD Macy
from Louisville ky
Expertise:Expert
Verified Purchase:Yes
wasn't impressed... very slow and drowsy plus pen is not bluetooth
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 20, 2026
Hi RD Macy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and how distressing it can be when your device is not meeting your expectations. We have provided links to articles to help you maximize the speed of your device, and discover the redesigned S Pen features available on your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Super Good!!!
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm impressed and glad I upgraded from my s24 ultra to the new s25 ultra . I can really tell the difference. Much smoother.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Should have kept my S24 Ultra
on February 10, 2025
Posted by: jd1761
from Miami
Expertise:Intermediate
Should have kept my S 24 Ultra. Received S 25 Ultra and feels like I downgraded from first class to coach. Small phone, rounded corners, no bluetooth pen. Just like every other phone except twice the price.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Jd1761, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important specific features of your device are to you every day. While the corners have a more round shape with the Galaxy S25 Ultra the display size has been slightly enlarged from 6.8 inches to 6.9 inches. The weight has been lessened and the width and depth have been made smaller for a more easily carried device. If you are seeking a larger display the Z Fold Series of device has the largest inner display. We have also provided a link to an article to help you with the updated features and usage of the S Pen with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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