Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,072 Reviews)
Open Ratings Snapshot
Rating breakdown 20,072 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product. 
(
1,061 out of 1,233
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
2 out of 5
2
Storage
on November 14, 2025
Posted by: ThatGuy
from Washington
Overall, the phone itself isn't bad, decent speed. Good camera! But that being said, my main issue is the lack of SD card support for storage. When buying this product I didn't know at the time that SD card support was being discontinued for the S series. For a product that is becoming more advanced i feel SD card support wouldn't be to hard to include. It's a big deal if you don't like to use cloud storage devices and rather have an SD copy of all your precious memories to move between devices such as a new phone, or computer. Going a higher storage capacity seems like the better choice, but that costs extra, a lot extra if you don't have it vs. The SD card which could have been used to help at an more reasonable price. Had I known about the lack of SD card support It would have affected my purchase of my device from my service provider.
Response from Samsung USBy R&R Team, November 17, 2025
Hey ThatGuy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the storage capacity of your device is to you every day. The removal of the additional slot for the micro SD card has helped enhance the overall durability and water resistance of your device for prolonged usage. We have shared a link to the Samsung Support Team if you have questions about any additional potential options for storage on your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Dropped my 17 Pro Max for S25 Ultra
on November 30, 2025
Posted by: SUMAJ75
[This review was collected as part of a promotion.] The Galaxy S25 Ultra blew past every expectation I had. The performance is insanely fast, the cameras are on another level, and the battery life is ridiculous — easily lasts me all day with heavy use. The display is bright, smooth, and honestly the best I’ve ever used on a phone.
Samsung really dialed in the design this year too; the phone feels premium, solid, and surprisingly comfortable to hold. AI features are actually useful and not just gimmicks — they save me time every single day.
If you’re debating the upgrade… don’t. The S25 Ultra is easily one of the best phones ever made. I’m extremely satisfied.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on December 12, 2025
Posted by: Rafi
Verified Purchase:Yes
I was disappointed that s pen doesn't control the camera features
Response from Samsung USBy R&R Team, December 15, 2025
Hey there Rafi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not aligning to your expectations. We have provided a link to the complete manual that will show the hand gestures and voice commands you can use with your device. If you have a Galaxy Watch, you can also use this device as the shutter control for your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not at all what I expected, and not in a good way.
on December 14, 2025
Posted by: Just me
Expertise:Intermediate
Dropped the phone while in a "drop rated" case and the entire back glass shattered. Things don't function the same way they did on my S24 Ultra. Quickshare keeps saying it can't find devices sitting right next to it. Scrolling screenshots cut things out. Location services are a joke. I have cleared caches, restarted, uninstalled and reinstalled just about everything and none of it gets better.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 15, 2025
Hey Just me, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to help you resolve your frustrations, and have the best possible experience with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
lack of BT function for pen
on December 18, 2025
Posted by: Welson
from California
Expertise:Intermediate
Verified Purchase:Yes
The one reason to keep with Ultra is the pen, it`s very convenient for several reason, one of the biggest plus is the BT function that let you take picture as remote control, but for S25, this function has been pull off, very little disappointed..........
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 19, 2025
Hey there Welson, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with the hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on December 21, 2025
Posted by: BatDad
Verified Purchase:Yes
Super Happy with the S25 Ultra! Awesome phone, definitely recommend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far so good
on December 30, 2025
Posted by: Anonymous
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
I have been using the phone less than a week and so far it has been good although I don't use the phone for e erything.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 31, 2025
Hey there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the inital usage of your phone. We have shared links to resources to assist you in discovering additional capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultra to the max!
on February 7, 2025
Posted by: 808samsung
[This review was collected as part of a promotion.] I use the Galaxy S25 ultra as my main camera, I'm no longer carrying a separate camera. The 1tb storage comes in handy, my old phone was almost maxed at 512gb. Also love the new Always on Display and the official crocs case
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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