Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(23,180 Reviews)
Rating breakdown 23,180 reviews
5 Stars
19,878
4 Stars
2,546
3 Stars
449
2 Stars
139
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
5
Amazing tool, is my another half
on April 18, 2026
Posted by: NevanxX
[This review was collected as part of a promotion.] it's my personal councilor, tell me every day the best way for make more easly my day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a great camera!
on April 18, 2026
Posted by: AJmts425
[This review was collected as part of a promotion.] I rarely use the Galaxy AI but I do enjoy using all the included apps to organized my life. I really enjoy the camera for every occasion! Takes great video and pictures at concerts!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrading from Note 9
on April 19, 2026
Posted by: Anonymous
"Upgraded" from a Note 9 and doesn't really feel like much of an upgrade.
Pros:
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
Cons:
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Travis F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that upgrading to a new device can come with some frustrations as you adjust to the changes and work to align the device to your needs. We have provided links to troubleshooting guides for the fingerprint reader, blurry photos, and new S Pen features available on your device. We have also shared links to the complete manual and the Samsung Support Team to assist you with the additional capabilities, alignment of settings, and answering any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The S25 Ultra is a great phone.
on April 20, 2026
Posted by: Dogs3lover
[This review was collected as part of a promotion.] I wish they would have told me the S25 Ultras pen does not work the camera.. I specifically wanted this phone.for the purpose of using the pen for pictures. Overall phone is great. The Galaxy A1 works amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Cell phone
on April 20, 2026
Posted by: Beclan
[This review was collected as part of a promotion.] This writing instrument is remarkably convenient and proves to be a valuable tool in various situations. Its thoughtful design ensures ease of use for everyday tasks. The frequent utility of this pen is a testament to its practical nature. It has become an indispensable item for many of my needs. I highly recommend its consistent performance and accessibility.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on April 20, 2026
Posted by: Keithz44
[This review was collected as part of a promotion.] The phone does evey
Rushing i want it to do and more! The Galaxy AI features are also so cool I love taking a picture of anything and then circling it and the Galaxy AI can tell me what it is and where to get it!
Rushing i want it to do and more! The Galaxy AI features are also so cool I love taking a picture of anything and then circling it and the Galaxy AI can tell me what it is and where to get it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on April 20, 2026
Posted by: Kennyn2212
[This review was collected as part of a promotion.] The AI features have made my day so much easier. Especially at work when I need to remember something or need an answer to a question fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone does what I need.
on April 20, 2026
Posted by: Kikiundead
[This review was collected as part of a promotion.] Want to upgrade to the 26. I love Samsung products
Value
5
Written by a customer while visiting Samsung US