Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(20,072 Reviews)
Rating breakdown 20,072 reviews
5 Stars
17,231
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,060 out of
1,233)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Posted by: okon
Verified Purchase:Yes
The stupidest thing that Samsung could've done is remove the Bluetooth feature from the SPen. As a content creator, that's the sole reason I buy the Ultra. Will be replacing.
Response from Samsung USBy R&R Team, January 8, 2026
Hey Okon, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when you have a new device that does not have a feature you have loved using in the past. We have provided a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with the camera of your device for remote control. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 6, 2025
Posted by: JR3368
from CA
I so happy about this product, performance and colors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on March 23, 2025
Posted by: Maninblack89
This battery life in this phone leaves a lot to be desired. My S22 Ultra performed better. I've had it for 2 weeks, and it doesn't charge regardless of performance settings, screen brightness, etc. I have to turn it off to get it to charge. It also gets extremely hot while I'm attempting to charge or even if I'm listening to Spotify with it in my pocket.
Response from Samsung USBy R&R Team, March 24, 2025
Hey there Maninblack89, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that the battery life is a crucial part of your experience of your device, and we would love to help you resolve this matter. We have provided a link to a troubleshooting guide to help you with the battery charging and temperature of your device. We have also provided a link to the Samsung Support Team to help you if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Samsung Community
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Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Beyond my expectations!
on February 7, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] To infinity and beyond! Great device and no complaints from me. From the stylist pen to the Ai outstanding performance. I can't forget about the battery life as well amazing product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing...
on February 14, 2025
Posted by: Dave
from Reno, NV
Expertise:Intermediate
Not impressed. I want my phone (Galaxy Note Ultra 20) back. I held out trading in or purchasing new because I loved my phone and it's features, and they stopped making the Note series (I've had every model since they came out) It's like they added a bunch of features, and removed all the good stuff from previous models. Like, yesterday I went to take a family picture only to find the pen doesn't work... that's literally the only reason I want the pen. There's no flip covers available for these. I work in the trades, and that is a must to protect the screen. I'm so disappointed. I really just want my old phone back. I've been a Samsung loyal customer since the first Galaxy. I think I will start checking out other manufacturers. I really wanted to give it 1 star, but the phone does work so far. Also, their Shop App is pretty glitchy and I ended up getting a white case instead of a black case.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hi Dave, thank you for sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We would love to help you love your device as much as possible and find ways to have all of the functionality you are seeking. We have provided a link to an article to help you with the functionality of the redesigned S Pen for this device. We have also shared a link to the full device manual to help you discover features of voice controls and hand gestures to control the camera of your device. We have lastly, shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
It's a pretty good device...
on February 26, 2025
Posted by: Shaze79
[This review was collected as part of a promotion.] It's a pretty good device. It's lightning fast and most things are intuitive. Do not Disturb is now more complicated than on previous versions and I honestly like the old version better. The audio eraser seems to be an interesting new feature although I haven't had the opportunity to use it much as of yet. When I do need it, it will be an awesome function to have. The spell checker is not very good and I used to be able to highlight a word and it would suggest a replacement, I would very much like that feature back.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad photo quality
on March 14, 2025
Posted by: Laza
The worst photo quality ever. If you buy this phone you are downgrading.
Response from Samsung USBy R&R Team, March 14, 2025
Hey there Laza, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the camera of your device is to you, and we would love to help you troubleshoot the photo and video quality of your device. We have provided links to a few articles to help you adjust the settings and ensure the camera operates as intended. We have also shared a link to the Samsung Support Team if this experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
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Written by a customer while visiting Samsung US
Customer Rating
2
Missing old features
on April 19, 2025
Posted by: Fern
from North carolina
Expertise:Expert
U cant lock a text to save permanantly and u camt use stylus to take picture, u camt change ppls text notification tomes if u delete their text it deletes the tone u assigned...missing these features not liking my new phone now im stuck with it
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, April 21, 2025
Hi Fern, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time to adjust the settings of your device to your preferences, and we have provided a link to the full device manual to assist you at your convenience. We have also provided a linkto the Samsung Support Team to offer additional one on one assistance if that is your preference. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US