Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(20,072 Reviews)
Rating breakdown 20,072 reviews
5 Stars
17,231
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,060 out of
1,233)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
5
Great follow and real introduction to AI
on February 7, 2025
Posted by: PhoneDogOG
[This review was collected as part of a promotion.] Switching to this phone from a foldable device offered a refreshing change in user experience. The stylus feels incredibly precise and responsive on the flat display, making note-taking and sketching a breeze. The new features enhance productivity and creativity in ways I hadn't expected. This device seamlessly integrates into my daily workflow, simplifying tasks and boosting efficiency. It's a truly remarkable piece of technology that has exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra
on March 23, 2025
Posted by: Chop11
[This review was collected as part of a promotion.] Love the seamless action across all apps. Super quick. AI features are great. Awesome camera and photo edit features. Nice big screen. Super durable design. Ease of use. Looking forward to what comes next with Samsung Galaxy 😀.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery
on April 29, 2025
Posted by: Questioning
Expertise:Intermediate
I've never seen new products have such a poor battery life. From the first full charge the brand new phone and watch don't stay charged as long as my 5-year old phone and watch which is absolutely wild and has made me reconsider if this was a good choice and if I will continue buying these products. Even barely using my phone, it dies so quickly, I'm now a two phone person so that I can use my old phone when I need to and the new one is just there if I get a text or call, I'm excited to use it on vacation for photos but I'm worried it won't last long once I start taking pictures, god forbid i need it for navigating. Pretty frustrating. It's too bad I can't use my old watch to track the health apps because it's battery is better too even though it's old.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, April 30, 2025
Hi there Questioning, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the lasting battery life of your device is to you every day, and we would love nothing more than to help you troubleshoot this experience. While thebattery life should enhance automatically once the battery has the opportunity to adjust to your specific usage habits. However, if this isn't the case, we have provided links to a few articles below for your convenience. We have also provided a link to the Samsung SUpport Team if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible photo clip attachment
on August 27, 2025
Posted by: Galaxy User
The "newest" Galaxy stinks when it comes to attaching photos to a text. In the past you click on the "+" sign and choose from ALL your folders. Now it only takes you to a few folders. You must (1) Click + (2) Click "Gallery" (3) Scroll to and click "Folders" (4) Click the 3-dot hamburger (5) Click "Browse" (6) Click "Gallery AGAIN the (7) you can select the folder to choose your photo. That STINKS !!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 28, 2025
Hi there Galaxy User, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand that updates to a new device can take time to adjust to the changes that have been made to the software. We have provided a link to the complete manual to help you with any alternative options for the tasks you are attempting to accomplish and the help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung
on September 7, 2025
Posted by: Nene88
[This review was collected as part of a promotion.] I love samsung but my new phone s25 ultra is the best. I love the quality of the camara, images,pictures, easy to use and best of all to me is unbreakable. I will never change brand
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi Nene88, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so happy with the features of your new device, and loving using the camera of your device to capture amazing photos and videos. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
How to remove built-in spam
on November 30, 2025
Posted by: Dana
How to remove each/all the spam screens & text messages that come with the device, out of the box.
They are driving me crazy!!!
They are driving me crazy!!!
Response from Samsung USBy R&R Team, December 1, 2025
Hey Dana, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterruped usage of your device is to you every day. We have provided a link to an article to help you with any pop-up ads you are experiencing, and to the complete manual to help you adjust the message and other settings to your preferences. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Custom and solid tech
on December 7, 2025
Posted by: Jqowodj8
[This review was collected as part of a promotion.] I just swapped from the galaxies main co.petitor and this feels like a complete upgrade. So much customization options that work perfectly for me.
Value
5
Written by a customer while visiting Samsung US
Posted by: Thomas
from Erie, PA
Expertise:Intermediate
Verified Purchase:Yes
Everytime i buy a new phone it costs more and delivers less. They took the Bluetooth out if the S Pen. First they took my ability to change a battery, then they took the headphone jack, then the sd card slot. That's it. I'm done.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Thomas, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when features you have used in the past have been changed on your new device. The removal of features like the headphone jack and usage of micro SD card are in effort to enhance the durability of your device as well as the water resistance. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared links to the complete manual for your device and to the Samsung Support Team to help you best align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US