Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,069 Reviews)
Open Ratings Snapshot
Rating breakdown 20,069 reviews
5 Stars
17,228
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,058 out of 1,230
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
5 out of 5
5
Galaxy S25 ultra
on December 22, 2025
Posted by: Drisshd
Verified Purchase:Yes
Galaxy S25 ultra is second to none, this phone is phenomenal 👌 👏
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on December 22, 2025
Posted by: TMayfield5
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love the phone. Very user friendly. Fantastic pictures.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 23, 2025
Hey TMayfield5, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are thrilled to hear you are finding this device easy to use, and so amazing for capturing amazing photos and videos. We have shared links to resources to help you with additional features like Galaxy AI, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bring back bluetooth s pen!
on January 11, 2026
Posted by: ComeBack Bluetooth
I can't believe they removed bluetooth from the S pen!!! One of the best features removed to save so little money on an expensive phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when you have a new device that does not have the features you are expecting. We have provided a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone slow
on January 12, 2026
Posted by: Tammy
from Boston
Expertise:Expert
Verified Purchase:Yes
Each time I go into WhatsApp it's all white blank screen n volume doesn't work well had to restart phone to get volume button up
Response from Samsung USBy R&R Team, January 13, 2026
Hi Tammy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a specific app you are wanting to use that is not operating as intended. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, and to assist you with the volume matter you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Missing S Pen Bluetooth
on February 12, 2025
Posted by: Henry
Expertise:Intermediate
I bought this phone recently and I am very disappointed with it, not much different from the S24 Ultra. Staple feature like using the S Pen to take pictures is removed, a feature which I've been using for over 5 years. Really poor choice to have such a useful feature.
Response from Samsung USBy R&R Team, February 14, 2025
Hello Henry, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes in features of your device can take time to adjust and learn the ways you can still have the functionality you are seeking. We have provided a link to an article to help you with the capabilities of your new S Pen, as well as to the full device manual. This can help you discover both hand gestures and voice commands that can be used with the camera of your device. We have also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung s25 Ultra
on March 20, 2025
Posted by: Senthil
from New Jersey
Never ever buy this phone. It really has lot of software issues. If i use the speaker, the receipent is receving a feedback effect, when the phone is locked, the youtube audio stops (I have youutube Premium) and never happened on other phone. And when i use charger, the phoen is heated
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello Senthil, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that it can take time with new devices to integrate your preferences in to your usage. We would love to help you with the frustrations you mention experiencing to have the best experience possible with your phone. We have provided links to articles to help you with the temperature of your device and the feedback you mention. When using your YouTube if you are locking you device the audio control panel should come up on the lock screen and you can press play to restart the audio. We have provided a link to the full device manual to help you with the settings and home screen options available. We have lastly, provided a link to the Samsung Support Team if your frustrations continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is my favorite
on March 25, 2025
Posted by: VADERMASTER
[This review was collected as part of a promotion.] A really nice. Camure is great I love how fast it is and
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its okay S20 was the best and maybe S22 2nd best
on April 8, 2025
Posted by: ABRivera
i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.
Response from Samsung USBy R&R Team, April 9, 2025
Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 2145-2152 of 20066 results 
<< 1 ... 267 268 269 270 271 ... 2509 >>