Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,629 Reviews)
Open Ratings Snapshot
Rating breakdown 20,629 reviews
5 Stars
17,697
4 Stars
2,246
3 Stars
398
2 Stars
128
1 Star
160
86%of customers recommend this product. 
(
1,112 out of 1,290
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
4 out of 5
4
Owner
on February 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
I am struggling to learn this new phone. I am not very tec savvy. Not the phones problem.
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Leonard Calvin Willis, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve, and we would love to assist you with your exploration. We have provided a link to the complete manual for your device to help you with the exploration of your device, and alignment of your settings to your preferences. We have also shared a link to the Samsung Support Team for assistance if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This was my first phone from Samsung and I do not
on February 13, 2026
Posted by: Cheikh
Verified Purchase:Yes
Not what I expected for last the I see many post t
Response from Samsung USBy R&R Team, February 17, 2026
Hello there Cheikh, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changing operating systems can come with a learning curve, that causes disappointment or frustration as you are working towards discovery and alignment. Without knowing the details of your experience, we have provided links to the complete manual for your device and to the Samsung Support Team to help you discover the capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Its alright bring back Bluetooth spen
on February 13, 2026
Posted by: Yuri odelehr
from Missouri
Expertise:Expert
Verified Purchase:Yes
I want a Bluetooth s-pen like with TikTok scrolling or something its a down graded but yet same version of a s24
Features
2 out of 5
2
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 17, 2026
Hello Yuri odelehr, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have enjoyed using features in the past that have been changed. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Still new
on February 14, 2026
Posted by: TF02
Verified Purchase:Yes
Still getting used to the new phone but so far it's better than my Galaxy note S8. More storage is what I needed
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi TF02, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the enhanced features and storage capacity of your device. We have provided a link to the complete manual to assist you with the exploration of your device, and alignment of the settings. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Features
on February 22, 2026
Posted by: pharaocr
Expertise:Expert
This device offers a remarkably clear and vibrant display, perfect for viewing content. Its camera system captures stunningly detailed photos in various lighting conditions. Performance is exceptionally smooth, handling demanding applications with ease. Battery life proves to be quite impressive, lasting throughout a busy day. Overall, this technology represents a significant advancement in mobile capabilities.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hello there Pharaocr, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, finding the display beautiful, battery life to last all day, and the camera to be great quality. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade
on February 24, 2026
Posted by: Andrew
Verified Purchase:Yes
This is a nice phone. It's a great deal for what I paid for it. The screen is larger than I'm used to, but I actually like it quite a bit. The pen is fun, and I actually have a utility for it as a clinician who needs to record information from rooms other than the one I provide care in.
Response from Samsung USBy R&R Team, February 24, 2026
Hey Andrew, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with your device, and finding the size and accessories so compatible with your daily needs. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Solid Phone
on March 2, 2026
Posted by: Marc
Verified Purchase:Yes
Upgrading from a S22 Ultra there wasn't much difference. Slightly faster and the camera is supposedly better. The battery life is much better which is the reason for the "upgrade".
Response from Samsung USBy R&R Team, March 2, 2026
Hello Marc, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced speed and battery life of your device. We have provided a link to the full manual to help you discover all of the added features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on March 6, 2026
Posted by: Maurice
Verified Purchase:Yes
Awsome camera and the phone has been working out fine.
Written by a customer while visiting Samsung US
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