Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(20,067 Reviews)
Rating breakdown 20,067 reviews
5 Stars
17,227
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,057 out of
1,228)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
3
Pros & Cons
on November 30, 2025
Posted by: AChhikara
[This review was collected as part of a promotion.] Of course it being a flagship tier 1 device one would expect a great screen, great battery life and blazing fast performance. However I moved from Google Pixel9 Pro XL and frankly expected the move to be smoother than it was. Both devices are part of the Android ecosystem but it wasn't the case.
The AI capabilities of Google pixel were better in my opinion. The voice recording and transcription was also better on the Pixel. I could never find a good use of the S-Pen or stylus.
Overall if you are looking to be seen posh, move to a Samsung device otherwise your Pixel device is just fine especially with a S26 just around the corner.
Value
3
Response from Samsung USBy R&R Team, December 1, 2025
Hello AChhikara, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know that changing manufacturers can come with a bit of a learning curve as you discover the full capabilities, and best align the settings to your preferences. We have provided a link to the complete manual to help you with the different options available on your device. We have also shared a link to an article to help you with the S Pen features available for use on your device. We have lastly, provided a link to the Samsung Support Team to help you with the voice recording and transcription if you believe this feature is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra
on November 30, 2025
Posted by: SH75KH
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerful flagship phone with an amazing display, fast performance, and a very good camera system. Battery life is solid and the build quality is premium. However, it is large, expensive, and not a huge upgrade from the previous Ultra models. Overall, it’s an excellent phone for heavy users who want top performance and features.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anderson
Verified Purchase:Yes
The best phone ever is faster and the charge is very stronger
Written by a customer while visiting Samsung US
Customer Rating
1
Another failure.
on June 15, 2025
Posted by: PianoMan
Expertise:Intermediate
The reason I started purchasing Samsung products was because they WERE a highly innovative manufacturer that offered unique concepts, amazing quality, and packed so many features into their flagship phones it was impossible to get bored..
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
Unfortunately, that's just not the case anymore. The s25 Ultra is a flat, vapid, overpriced generic Android device. All Samsung does now is copy and compete with the "fruit phone". With each new model, Samsung removes features and somehow raises the price. I've had to watch them casually do away with my favorite features, elegantly CURVED EDGES, cool IR technology, bluetooth Smart Pen, SD CARD SLOT, just to name a few, and this overpriced piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, June 16, 2025
Hey PianoMan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that updates to the device and overall functionality can cause frustration as you adjust your usage to the updated features. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full device manual to help you discover and align all of the amazing features in to your usage. We have also provided a link to the Samsung Support Team if you are interested in exploring digital cloud based storage expansion that has the added benefit of access to your media in across all of the devices in your ecosystem. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Crazy fast
on February 11, 2025
Posted by: Coachdana530
[This review was collected as part of a promotion.] I upgraded from an S22 ultra and everything about the phone feels blazingly fast the seamless action across apps and devices with my other Samsung devices including my watch, buds, sound bar and TV is amazing. Can't say I'm overly impressed with their new Now Brief, it's nice, but not ground shaking, in fact don't really use it. However the AI, such as auto transcribe is amazing....so saying it has crashed twice in a week doing nothing more than reading +on two different apps)... It started right back up, but no way to give 5 stars when that happened.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A great addition to my Galaxy family.
on March 1, 2025
Posted by: 88raygen
[This review was collected as part of a promotion.] The Galaxy S25 Ultra will give you a seamless experience with its lightning-fast app transitions. This powerhouse of a phone deserves all five stars for its smooth, efficient multitasking capabilities. Whether you're switching between heavy-duty gaming or streaming videos, it performs flawlessly.
Truly a top-tier device!
Truly a top-tier device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing camera!!
on March 23, 2025
Posted by: Nakita024
[This review was collected as part of a promotion.] I got the Galaxy S25 Ultra, mainly for the 100X zoom camera, which works great if you can hold still enough. But the pictures are amazing.
I'm not so impressed with the talk to text feature. It doesn't separate my sentences. It adds a period in between words without spaces in places they don't belong, so it always looks like a web address.
It's never verbatim to what im saying. I have had to fix more mistakes on the talk to text on this phone than any other phone I've ever had.
The seamless action across apps is great. Everything transitions very smooth. I also like the now brief every morning, afternoon and evening. It gives me the weather which I love.
I haven't had a chance to use the audio eraser function yet, but im very excited to try it out. It could come in very useful if it works good.
All in all it is a great phone it has a few little minor kinks to work out, but I would definitely recommend this phone, Especially if your an avid android user
I'm not so impressed with the talk to text feature. It doesn't separate my sentences. It adds a period in between words without spaces in places they don't belong, so it always looks like a web address.
It's never verbatim to what im saying. I have had to fix more mistakes on the talk to text on this phone than any other phone I've ever had.
The seamless action across apps is great. Everything transitions very smooth. I also like the now brief every morning, afternoon and evening. It gives me the weather which I love.
I haven't had a chance to use the audio eraser function yet, but im very excited to try it out. It could come in very useful if it works good.
All in all it is a great phone it has a few little minor kinks to work out, but I would definitely recommend this phone, Especially if your an avid android user
Value
4
Response from Samsung USBy R&R Team, March 25, 2025
Hey there Nakita024, we appreciate you taking time out of your day to share your experience of your new Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so thoroughly enjoying the usage of your new device, especially the camera and features of Galaxy AI. We have provided a link directly to the Samsung Support Team. These experts can work with you one on one through chat to assist you resolving the matter with your talk to text. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, terrible S Pen
on April 8, 2025
Posted by: OldNoteMan
Expertise:Expert
Battery life is exceptional. Phone is really fast... but the S Pen took major steps backwards. Not only did they take away functionality, but the tracking and tip is cheaper and not as precise as past models. I take notes everyday and am very disappointed
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, April 9, 2025
Hi there OldNoteMan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the battery life and speed of your device. We understand how important the functionality of the S Pen is to you every day, and we would love to help you integrate the redesigned features into your usage, and troubleshoot any frustrations. We have provided a link to an article to help you with these features, and also to the Samsung Support Team to help offer additional assistance if necessary. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US