Best Buy - Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T) customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)

Average customer rating

4.8

(20,066 Reviews)

Rating breakdown 20,066 reviews

5 Stars

17,226

4 Stars

2,180

3 Stars

384

2 Stars

124

1 Star

152

86%of customers recommend this product.

(

1,057 out of 1,228

)

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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)

Customer Rating

Not worth it.

on February 22, 2025

Posted by: Joce

Expertise:Expert

I've had it for a month or so. Bought this and did the upgrade because of the pen. Come to find out 5his doesn't have the feature to take photos with the pen. What a waste of money. The whole reason I did the upgrade. I don't care about anything else with the pen. I truly hate the size and have always done the smaller versions of a phone. Now im stuck with this because I did a trade in.

Response from Samsung USBy R&R Team, February 24, 2025

Hi there Joce, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be to have a device that is not meeting your expectations. We have provided a link to the full device manual to help you with the voice commands and hand gestures you can use with the camera. We have also shared a link to the Samsung Support Team if you would like assistance with this or any additional features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Lost features

on March 12, 2025

Posted by: DisappointedCustomer

[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.

Value

Response from Samsung USBy R&R Team, March 12, 2025

Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Not bad, but missing the Fold

on October 15, 2025

Posted by: Jigglenautt

[This review was collected as part of a promotion.] Not bad at all. Great phone, Galaxy AI and all, but I miss the bigger screen on the Fold. Too bad the Fold line is not there yet.

Value

Response from Samsung USBy R&R Team, October 16, 2025

Hello there Jigglenautt, we are so pleased to hear that you are enjoying the usage and capabilities of your Samsung Galaxy S25 Ultra. We love that you are finding uses for the enhanced features of Galaxy AI. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Amazing product with a wonderfully designed UI !

on October 28, 2025

Posted by: Anonymous

[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.

Value

Response from Samsung USBy R&R Team, October 31, 2025

Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Unstable high zoom in camera

on November 30, 2025

Posted by: Bluewhale48

from S. NJ

Expertise:Intermediate

The 100x zoom is unstable. It flips in and out of focus making a clear photo hit or miss.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, December 1, 2025

Hi Bluewhale48, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the camera settings and features. We have also shared a link to a troubleshooting guide to assist you with any blurry photos you may be experiencing. Lastly, we have shared a link to the Samsung Support Team to assist you if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

S-pen no longer camera remote

on March 10, 2025

Posted by: Janh

from North carolina

Expertise:Expert

VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research

No, I would not recommend this to a friend.

Response from Samsung USBy R&R Team, March 10, 2025

Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

The display is exceptional.

on February 9, 2025

Posted by: Amit

from NC

Expertise:Expert

This phone is seriously blowing my mind, the camera is insane. The battery life is a total game-changer, lasting all day and then some. The screen is so bright and crisp, it's like looking through a window. Plus, it's super fast and responsive, no lag at all, it's a total winner.

I would recommend this to a friend!

Features

Performance

Design

Value

Written by a customer while visiting Samsung US

Customer Rating

Memory card back

on April 14, 2025

Posted by: Kool Joe

from Boston

Expertise:Expert

The perfect but no memory card I like it but the only problem I have it's no memory card

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 15, 2025

Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

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