Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,062 Reviews)
Open Ratings Snapshot
Rating breakdown 20,062 reviews
5 Stars
17,225
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product. 
(
1,056 out of 1,227
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
4 out of 5
4
Nice phone but missing charger, how sad.
on January 20, 2026
Posted by: JLudwig
from Superior, WI
Expertise:Intermediate
Verified Purchase:Yes
The phone seems to be a fairly nice device, the sound quality is excellent, the reception is better than my last Samsung phone, the camera takes excellent photos but I've already had several instances where it failed and had to be reset, much better than my old S9 phone. I feel the phone could use a whole lot less bloatware, it just gets in the way and wastes space and resources. I was impressed with the migration from the old device, it went very smoothly and I haven't found any problems so far. There were some things that didn't transfer but that is expected. I was very disappointed with the phone not coming with a charger and cable. For the cost, this is a very big irritant. Once I have the time to figure everything out I might have to change my review but satisfied so far.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi JLudwig, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall happy with the usage of your new device. We have provided a link tot he complete manual for your device to help you maximize your experience, and best align the settings to your usage preferences. We have also provided a link to the Samsung Support Team if you have questions about our policy around our effort to reduce electronic waste, and the ability to use chargers from previous devices with your new phone, or any additional features about your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
New s25 ultra just set up
on January 20, 2026
Posted by: Carlos Castenada
from In the U.S.
Expertise:Beginner
Verified Purchase:Yes
The phone is smaller than my previous S22 Ultra, but otherwise is better.
Would have given 5 stars for sure if not for the set up issues. Annoying apps installed without my permission and a lot of additional setup steps with Google and Samsung implanted, alone to make them more money.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 21, 2026
Hi Carlos Castenada, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your new device, after the inital frustration with the setup and alignment of your settings. We have provided a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone!
on January 21, 2026
Posted by: Tammi
from Phoenix, AZ
Expertise:Expert
Verified Purchase:Yes
I have been a loyal Samsung user for many years now. I have been wanting the S24 Ultra for some time. When the 25 came out for such an amazing price, I grabbed it and could not have been happier! I love using the pen as I have always "fat fingered" on the key board. The camera is amazing and takes beautiful pictures. I'm super satisfied with my purchase! Thank you, Samsung!
Sincerely,
A very happy and loyal customer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi Tammy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are loving all of the amazing capabilities of your device, and finding it easy to use every day. Please, reach out to us again in the future any time you have additional feedback on your Samsung products, or if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The quality that I'm used to.
on January 23, 2026
Posted by: D1TXFish
from WA
Verified Purchase:Yes
Upgraded from the galaxy S22 ultra to this galaxy S25 ultra. I'm very pleased with the increased durability. The other features are about the same. The camera, is of course, very good quality. The telephoto lens seems to want to autofocus a bit more, maybe this setting can be turned off. I always put the protective screen, over the front glass, this seems to still mess with the fingerprint scan. Facial recognition is still very accurate. With normal weekday use, the phone battery lasts into the fourth day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 23, 2026
Hey D1TXFish, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are pleased with the enhanced capabilities of your device, particularly feeling the durability. If you are using a screen protector with your device, as you mention, you may want to enable the touch sensitivity setting to ensure easier use with the fingerprint reader. We have provided a link to an article to help you with the different camera settings for the auto focus you mention, as well as a link to the complete manual to help you with all the different settings. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance with your settings through chat. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very happy
on January 23, 2026
Posted by: Thanks sansumg
Expertise:Beginner
Verified Purchase:Yes
Very good service 👏 I love it I will like to say thanks 😊 sansumg
Features
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hello there, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving your new device. We have provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Spouse phone
on January 23, 2026
Posted by: Christmas gift
from Florida
Expertise:Expert
Verified Purchase:Yes
I bought it as a Christmas gift for my spouse. So far no complaints thanks.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung S25 Ultra
on January 26, 2026
Posted by: TJK78
Verified Purchase:Yes
Upgrade from S22 Ultra to S25 Ultra is a big improvement on battery usage. Camera upgrade also is a nice added feature.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 26, 2026
Hey TJK78, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are experiencing a significant improvement on the battery from your previous device. We have provided a link to the complete manual for your device to assist you with additional capabilities like Galaxy AI. We have also provided a link to the Samsung Support Team toa ssist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra
on January 27, 2026
Posted by: Robert
from Chandler,AZ
Expertise:Intermediate
Verified Purchase:Yes
For the price, it doesn't do much more, or anything better than my S20 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 27, 2026
Hey Robert, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover all of the enhanced capabilities, and integrate them in to your usage. We have provided a link to the complete manual to assist you with these capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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