Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,093 Reviews)
Open Ratings Snapshot
Rating breakdown 20,093 reviews
5 Stars
17,247
4 Stars
2,182
3 Stars
385
2 Stars
124
1 Star
155
86%of customers recommend this product. 
(
1,076 out of 1,249
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
5 out of 5
5
Perfect fit for me
on February 4, 2026
Posted by: Katrina
from South Dakota
Expertise:Expert
Verified Purchase:Yes
Worked right away with my carrier (Straight Talk) and does so much more than my old phone. Better speed, capacity and plays every game I've loaded onto it so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R TeamFebruary 5, 2026
Hello there Katrina, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you had such an easy time setting up and beginning to use your new device, and that you are enjoying using your device, and finding the battery to keep up with your favorite games. We have shared links to resources to help you discover all of the amazing features of your new device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I thought some virus or phone problems
on February 5, 2026
Posted by: Peter
Verified Purchase:Yes
The S25 ultra Opens app and moves the entire menu.
Response from Samsung USBy R&R TeamFebruary 6, 2026
Hello Peter, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day, and how frustrating it can be when your phone is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5 out of 5
5
Value
5 out of 5
5
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