Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(19,852 Reviews)
Open Ratings Snapshot
Rating breakdown 19,852 reviews
5 Stars
17,089
4 Stars
2,152
3 Stars
368
2 Stars
113
1 Star
130
87%of customers recommend this product. 
(
956 out of 1,101
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
3 out of 5
3
Honestly do not see a major difference
on January 2, 2026
Posted by: Gingy
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I was coming from an S22 ultra and not going to lie. I really do not notice a difference other than it is a bit faster... It's nice I like the phone just not super impressed with new or lack thereof features. Maybe I am missing something, but it does not feel like the days of a new phone maybe 5 years ago. Again I would not say I am disappointed as the S22 was getting quite laggy and slow to respond but I am not impressed. truly neutral.
I would recommend this to a friend!
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R TeamJanuary 2, 2026
Hey Gingy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and processing power of your new device. We have provided a link to the complete manual for your device to help you discover additional capabilities and additions to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why
on January 2, 2026
Posted by: Juju
from Buffalo
Expertise:Expert
Verified Purchase:Yes
Why did you take the taking a picture with the pencil out. That was one of the best feature.
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R TeamJanuary 2, 2026
Hi Juju, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how confusing and disappointing it can be when you have a new device and find that features you love have been removed. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera from a distance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, good amount of memory!
on January 2, 2026
Posted by: HollyPo
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
This phone has a great amount of memory since it no longer comes with a micro SD card slot. So far it's working great. Only took a couple of minutes to switch over. The service we have allows us to just switch the SIM card to the new phone and with Samsung Switch we had everything switched over in no time.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am in LOVE
on January 2, 2026
Posted by: Christi D
from Orange County CA
Expertise:Intermediate
Verified Purchase:Yes
This is the best phone I have had yet. It is fast and holds all of my apps. I do not have any memory issues and I am very thankful for this upgrade I purchased for myself. I would recommend this phone to anyone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Relax
on January 2, 2026
Posted by: Shiva
Expertise:Intermediate
Verified Purchase:Yes
I Love my Phone, It's a King of Android Phones. Ultimate AI featured.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not worth the money
on January 4, 2026
Posted by: Rahul Kumar
from India
Expertise:Expert
Verified Purchase:Yes
No adapter provided with the box. It's pathetic when you have to pay extra to get a compatible power adapter which is out of stock most of the time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R TeamJanuary 5, 2026
Hello Rahul Kumar, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the ability to charge your device is to you usage and enjoyment every day. We no longer provide charging adapters to reduce the amount of electronic waste. We have made it so you can use adapters from previous purchases with your current device. This device can also be charged wirelessly if you have a charging pad. We have provided a link to the Samsung Support Team to assist you if you have questions about this, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fingerprint and Samsung Wallet issues
on January 4, 2026
Posted by: Rahul Kumar
from India
Expertise:Expert
Verified Purchase:Yes
Fingerprint is not working properly and Samsung wallet won't work in India 😐😐
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on January 4, 2026
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Very good phone I like I like all Samsung products.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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