Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(19,911 Reviews)
Rating breakdown 19,911 reviews
5 Stars
17,129
4 Stars
2,156
3 Stars
373
2 Stars
116
1 Star
137
87%of customers recommend this product.
(
993 out of
1,145)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Posted by: K Dub
Expertise:Intermediate
Verified Purchase:Yes
Upgrades since my S22 Ultra are impressive- flat anti reflective screen, brighter, better AI, WiFi7, etc. I just wish when phones were mirrored that most of my accounts kept the log in info also (could do multi step verification if that is the concern). Great price and value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey there K Dub, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how impressive you are finding this device, and that you are finding it a great upgrade from your previous device. We have provided links to the full manual for your device, and to the Samsung Support Team to help you best align the settings to your preferences including the security. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
It's faster with battery protection turned on than my S24 was with no battery protection activated.
Response from Samsung USBy R&R Team, January 27, 2026
Hey there JayDubya, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device faster and longer lasting with the battery than your previous device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: The candy lady
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Works perfectly and I was able to get a cute pink that they don't have readily available in the stores. Love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi The candy lady, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to work so perfectly for your needs, and that it is cute to look at every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
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Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is the ultimate phone
on February 27, 2025
Posted by: TemptedMouse
[This review was collected as part of a promotion.] Everything on the Samsung Galaxy S25 Ultra feels refined. The phone feels fresh and new along with its new features and AI. The AI adapting to your daily routine is seamless and connects perfectly with other apps and Samsung products in my home. The Now brief is so cool and creates a nice addition to my daily routines. I use the AI for weather, calendar events, reminder, smart devices and so much more. The functionality of the pen makes things like note taking or precise edits to documents, images, or mocs so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything you need a phone to do
on March 20, 2025
Posted by: Stephen
[This review was collected as part of a promotion.] The battery life is superb. The screen looks amazing. You feel like you have a flagship phone in your hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Buy!
on March 26, 2025
Posted by: Dimples1977
[This review was collected as part of a promotion.] I love this phone. It's amazing all the way around! So happy with it. If you are thinking of buying it, don't hesitate you will love it. You won't regret getting this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lost what's important to me
on May 24, 2025
Posted by: Revgal
Expertise:Intermediate
As a long time Galaxy user, this model is a dissapointment!
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Revgal, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations. We have provided a link to the full device manual to help you best align the settings to your preferences. This will also highlight the edge lighting you can use to alert you to notifications visibly. We have also shared a link to the Samsung Support Team to help you with matters like Bixby, or if you prefer one on one assistance with the settings of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US