Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,129 Reviews)
Open Ratings Snapshot
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,183
3 Stars
388
2 Stars
127
1 Star
159
86%of customers recommend this product. 
(
1,098 out of 1,276
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
3 out of 5
3
Poor battery life ubu3u I ob9
on October 20, 2025
Posted by: Justanothersamsunguser
[This review was collected as part of a promotion.] Battery lasts maybe 8 hours at Max. Also charging can occasiinally take longer than normal
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 20, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable the lasting battery life of your device is to you every day, and we would love to help you maximize the battery life of your device, as well as the charging speed. We have provided a few links below to troubleshooting guides to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolute beast
on January 27, 2026
Posted by: Jorge Ceron
Verified Purchase:Yes
I recently got the S25 ultra and it feels absolutely stunning from the vast colors to incredible performance. Such a wonderful device!
Response from Samsung USBy R&R Team, January 27, 2026
Hey Jorge, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you have been with the inital setup and usage of your device. We have provided links to resources to assist you with the exploration of all of the amazing capabilities, aligning the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
VERY NICE PHONE!
on September 23, 2025
Posted by: Overcome
[This review was collected as part of a promotion.] Hi I LOVE MY GALAXY S25 ULTRA!!!!
Because of all the features, and it's so much easier to use.
The AI is AWESOME!!!! I just have to ask and it tells me what I need to know!!!!
I watched part of a memorial on it, cause I wasn't at home, at the time. And it was so clear, it was like I was there!!!! And the sound is excellent!!!!
I love how it works all the times for me, I have a lot of alarms set for different things and it's works out great!!!!
Thank You
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing best cellphone ever
on February 19, 2026
Posted by: Mariel
Verified Purchase:Yes
The best camera I love the color the capacity is fast and I just love Samsung
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Mariel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving the camera quality and processing power of your device. We have shared a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I didn't want to upgrade
on September 23, 2025
Posted by: RyPKelley
[This review was collected as part of a promotion.] The S25 Ultra made losing my Note20 to my son bearable. The camera is absolutely fantastic and the Galaxy AI fixes a lot of my minor picture errors or my kids/animals getting in the way of the picture that I was going for.
The Note going away was disappointing, but the Ultra is definitely a spiritual successor that fits the mold. It's exactly what I need and the only disappointment is the lack of sd card slot.
All of my connected devices work better than before even my fridge is getting into the act, it saved us from certain doom, because right after the phone upgrade, one of my kids didn't quite close the freezer all the way. Notification went off while I was in bed and was able to avert disaster and head back downstairs to close the freezer.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on February 22, 2026
Posted by: Zeke
Expertise:Expert
I love my Samsung I'm so happy I'm back to my galaxy 💜
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hey Zeke, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving using your new device. We have provided a link to the complete manual for your device to help you fully discover the enhanced features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Refreshed
on March 3, 2026
Posted by: Ron H
from South New Jersey
Expertise:Expert
Verified Purchase:Yes
The s25 ultra 512gb is about as refreshed as its going to get without jumping to the s26. Coming from an s23, everything is sharper, more snappy, and just crisp. MY ONLY GRIPE is the S Pen can't take selfies since its not Bluetooth? So if you really like that, avoid the s25.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 3, 2026
Hey Ron H, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the enhanced display and processing power of your new device. We have provided a link to the complete manual to assist you with the hand gestures and voice commands you can use for your selfies. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stylus downgrade (no camera trigger)
on April 24, 2025
Posted by: snoozer
from Uk
Expertise:Expert
Was disappointed when after getting this phone I find the stylus no longer triggers the camera!! the feature that made taking pictures much easier in a natural standing way is now gone!!! Can someone let Samsung know it was a bad idea to remove the camera trigger button on the stylus! a watch or ring is not a good substitute for that feature. Will return this phone and get the S24 Ultra instead,
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 25, 2025
Hey Snoozer, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important specific functionality of your device is to you, and we would love to help you discover additional means to accomplish your needs. We have provided a linkto the full device manual that also highlights the hand gestures and voice commands you can use with your camera to capture the photos you are seeking. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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