Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Average customer rating
4.8
(18,630 Reviews)
Rating breakdown 18,630 reviews
5 Stars
16,041
4 Stars
2,032
3 Stars
332
2 Stars
106
1 Star
119
84%of customers recommend this product.
(
696 out of
824)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Black (AT&T)
Customer Rating
3
Not at all innovative like they used to be
on October 7, 2025
Posted by: Nick78
[This review was collected as part of a promotion.] Dont get me wrong this phone is good and a solid choice for picking to upgrade from older generations but its nut not as innovative as they used to be and its sad to see samsung fall behind in the industry they once led greatly
Value
3
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Nick78, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the wow factor on a new device is to you, and wanting to feel that you have gotten something truly innovative. We have provided a link to the complete manual for your device to help you discover additional features with your device at your convenience. We would also love to hear from you again in the future with details of what features you feel may be lacking. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A++++ Explains it all.. You will realize for ursel
on October 16, 2025
Posted by: LadyMizzy48
[This review was collected as part of a promotion.] I have always enjoyed having any samsung devices but having the s25 ultra is a experience of its own. Using A.I is on another level especially when you know exactly what you want or is trying to create. Its literally like having the best laptop in a phone. I can't even start to explain. You JUS NEED TO GET YOURSELF A SAMSUNG S25ULTRA TO KNOW..
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi there LadyMizzy48, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the experience you've had with this device, and that you are finding it so singular in the market. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is everything
on October 22, 2025
Posted by: Lucy5475
[This review was collected as part of a promotion.] Galaxy AI is amazing. So helpful. Easy to navigate and very well organized.
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey there Lucy5475, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage of your device, and finding Galaxy AI to be so helpful for a range of daily needs. We hope you'll reach out to us again in the future if you ever have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Mark Jr
Expertise:Expert
Verified Purchase:Yes
Amazing big screen and it has Amazing new features it's a great phone all around
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JCJr222
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
I've been addicted to the Samsung flagship phones since the Note8, which I upgraded to the Note9, Note10+, Note20, S22 Ultra, & S23 Ultra before purchasing my new S25 Ultra. I found that once I became proficient with the S Pen, it was a feature I just couldn't live without. The larger screens on these devices are amazing, especially when utilizing the split screen feature. I highly recommend this product to anyone who enjoys Samsung devices and is looking for an impressive upgrade at a reasonable price point.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good
on October 28, 2025
Posted by: Long
I like optical zoom camera samsung and video professional
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is cool.
on October 30, 2025
Posted by: Crazee
[This review was collected as part of a promotion.] This phone is pretty awesome. It has lots of features. The AI is pretty awesome as well. The only thing that I dont like is that the S pen will eject sometimes by itself . Therefore it will fall out and get lost.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Unstable high zoom in camera
on November 30, 2025
Posted by: Bluewhale48
from S. NJ
Expertise:Intermediate
The 100x zoom is unstable. It flips in and out of focus making a clear photo hit or miss.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy R&R Team, December 1, 2025
Hi Bluewhale48, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not operating as intended or expected. We have provided a link to an article to help you with the camera settings and features. We have also shared a link to a troubleshooting guide to assist you with any blurry photos you may be experiencing. Lastly, we have shared a link to the Samsung Support Team to assist you if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US