Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(7,966 Reviews)
Rating breakdown 7,966 reviews
5 Stars
6,792
4 Stars
937
3 Stars
137
2 Stars
49
1 Star
51
76%of customers recommend this product.
(
209 out of
274)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Posted by: Debra Ultra
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Not very impressed. I have owned Samsung plus models for 14 years and I finally went to the ultra and I'm kinda sorry I did. I should have gotten another plus. Not worth the extra money. I mostly got a new phone because over time the battery doesn't hold the charge. well this ultra runs out of battery within a day and my plus lasts at least 2 days, So quite disappointed. I thought it was much bigger than it is as well. It's not that different from the plus models except for the pen that you can use and I don't.
In addition I hate that they took the option of a micro SD card out of the phones. I really want them to put that back. It only forces people to have to buy more memory on the phone which they charge for and or to buy space on the cloud which I do not want to do. Also I think it's incredibly irresponsible that we cannot get a new battery for our phones. We have to throw them away and then this stuff goes in a garbage heap Or they resell them and make money on them again for people who can't afford a new phone. It's not very green.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
I've been devoted to Samsung for years But it might be time to look for a new brand.
Or maybe Samsung could be innovators and Make phones that are green and responsible to the Earth.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Debra Ultra, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand wanting a new device to align to your expectations and we would love to assist you in troubleshooting the matters you mention. The battery life of your device should maximize automatically as the device adjusts the consumption based on your usage. We have provided links to troubleshooting guides to help you at your convenience, if this is not your experience. We understand not wanting to use newr cloud based storage expansion, but this does also come with benefits of being able to access your data across any device within your ecosystem of Samsung devices. The removal of changeable batteries has also allowed for greater water and dust resistance ratings, and durability. We have provided a link to the Samsung Support Team if you have questions about any of your Samsung products, or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra 5g love it
on June 5, 2025
Posted by: MellowMelodys
[This review was collected as part of a promotion.] "After a few days with my S25 Ultra, I can confidently say it's an incredible device. The design feels premium and sturdy, and the new titanium finish is a nice touch. The processor handles everything I throw at it without a single hiccup, and the battery consistently gets me through a full day, even with heavy usage of social media and streaming. The camera system is incredibly versatile, and I'm especially impressed with the new ultrawide lens and the improved zoom. The AI capabilities are subtle but effective, making tasks more efficient. I appreciate the opportunity using this device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but.
on February 12, 2025
Posted by: Coverter33
[This review was collected as part of a promotion.] I love all the new AI features and the size. I had the galaxy s24 and it was to small for me. But the galaxy s25 ultra seem just right i love how fast everything works and moves the screen looks so clear my only problem is that the S pen is no longer Bluetooth. Was a little disappointed but it's one feature I can do without I guess. I hope in the future that a stand alone will be available to purchase. Other then that amazing phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pleasantly surprised!
on February 15, 2025
Posted by: Kevvy11
[This review was collected as part of a promotion.] I have enjoyed setting the phone up having come from the Flip 4, there are alot of differences between the two. It has taken some time to get used to the size of the phone in comparison but at the time I wanted a phone that was smaller and it worked for my needs.
My biggest takeaway so far is the battery! Before I knew around 5pm I would be running low on power but with this, I am charging it every other day! I am enjoying the larger screen and the ease of use when typing messages or emails.
AI has been helpful as I am just starting to incorporate that into my daily use but it is fast and responsive for anything I have asked.
I have noticed I don't really use the S Pen but that doesn't suprise me as not having one before I have yet to see the need, but it is nice knowing I have it as an option.
There are alot of customizable features that I find myself trying to see if they work for me, and most I have kept as they seem to work well. One of those is having the same finger on each hand to unlock the phone. I never really thought about it until I set it up and now it makes sense as you don't have to even think about how to unlock your phone.
I also enjoy the sound when listening to music, I am very suprised at how well the speakers actually sound on this phone and how loud they are.
Overall I really like the phone, it takes fantastic pictures, and just functions as you would expect for someone coming from a lesser phone.
My biggest takeaway so far is the battery! Before I knew around 5pm I would be running low on power but with this, I am charging it every other day! I am enjoying the larger screen and the ease of use when typing messages or emails.
AI has been helpful as I am just starting to incorporate that into my daily use but it is fast and responsive for anything I have asked.
I have noticed I don't really use the S Pen but that doesn't suprise me as not having one before I have yet to see the need, but it is nice knowing I have it as an option.
There are alot of customizable features that I find myself trying to see if they work for me, and most I have kept as they seem to work well. One of those is having the same finger on each hand to unlock the phone. I never really thought about it until I set it up and now it makes sense as you don't have to even think about how to unlock your phone.
I also enjoy the sound when listening to music, I am very suprised at how well the speakers actually sound on this phone and how loud they are.
Overall I really like the phone, it takes fantastic pictures, and just functions as you would expect for someone coming from a lesser phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new S25 Ultra is better than the rest! Amazing
on February 15, 2025
Posted by: AngieB
[This review was collected as part of a promotion.] The quality of this new phone is amazing with a great feel. You can feel the quality when holding. I previously had the S22 Ultra & before that I faithfully stuck with the Note phones. This phone is the best yet. The audio delete feature is a feature I have always needed & didn't know I needed! Super sleek design that is unlike any other. My profession is with social media, direct sales and marketing. Now working with my new phone, where I do 99% of my business, tasks, lives, training videos, the quality of my work has surprisingly increased. Sharp & crisp professional shows. I must multitask daily, I need to be in as many as 5 different apps at the same time. Trasnition between all of those apps is perfect, seamless! Thank you for helping my business take a step forward in a touch market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Seamless Symphony of Power and Innovation
on February 15, 2025
Posted by: Fjmarine
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra:A Seamless Symphony of Power and Innovation
The Samsung Galaxy S25 Ultra has arrived, and it's a powerhouse that pushes the boundaries of what a smartphone can do. This isn't just an incremental upgrade; it's a leap forward, seamlessly blending cutting-edge hardware with intelligent software features that enhance every aspect of the user experience.
Design and Display: The S25 Ultra inherits the sleek, premium design language of its predecessors, with a refined titanium frame and a stunning 6.9-inch Dynamic AMOLED 2X display. This screen is a visual masterpiece, boasting vibrant colors, incredible sharpness, and an adaptive refresh rate that makes everything from scrolling through your feed to playing the latest games buttery smooth.
Performance: Under the hood, the S25 Ultra packs the latest Snapdragon processor, ensuring lightning-fast performance for even the most demanding tasks. Whether you're multitasking between apps, editing photos, or diving into graphics-intensive games, this phone handles it all with ease.
Camera: The camera system on the S25 Ultra is a significant upgrade, featuring a 200MP main sensor that captures breathtaking detail and dynamic range. The improved telephoto lenses offer incredible zoom capabilities, bringing distant subjects closer without sacrificing clarity. And with enhanced AI processing, your photos will look their best, even in challenging lighting conditions.
Software and Features: The S25 Ultra introduce
The Samsung Galaxy S25 Ultra has arrived, and it's a powerhouse that pushes the boundaries of what a smartphone can do. This isn't just an incremental upgrade; it's a leap forward, seamlessly blending cutting-edge hardware with intelligent software features that enhance every aspect of the user experience.
Design and Display: The S25 Ultra inherits the sleek, premium design language of its predecessors, with a refined titanium frame and a stunning 6.9-inch Dynamic AMOLED 2X display. This screen is a visual masterpiece, boasting vibrant colors, incredible sharpness, and an adaptive refresh rate that makes everything from scrolling through your feed to playing the latest games buttery smooth.
Performance: Under the hood, the S25 Ultra packs the latest Snapdragon processor, ensuring lightning-fast performance for even the most demanding tasks. Whether you're multitasking between apps, editing photos, or diving into graphics-intensive games, this phone handles it all with ease.
Camera: The camera system on the S25 Ultra is a significant upgrade, featuring a 200MP main sensor that captures breathtaking detail and dynamic range. The improved telephoto lenses offer incredible zoom capabilities, bringing distant subjects closer without sacrificing clarity. And with enhanced AI processing, your photos will look their best, even in challenging lighting conditions.
Software and Features: The S25 Ultra introduce
Value
5
Written by a customer while visiting Samsung US