Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(8,108 Reviews)
Rating breakdown 8,108 reviews
5 Stars
6,923
4 Stars
948
3 Stars
137
2 Stars
51
1 Star
49
77%of customers recommend this product.
(
217 out of
282)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
Fantastic phone
on April 2, 2025
Posted by: TheRealDave
[This review was collected as part of a promotion.] I use this phone for personal and business use. I found the increased memory and higher processor speed a welcome upgrade from my old S22 Ultra. A small, but nice, feature is the S pen's gray color. I frequently use the pen and the S22's black pen color had me misplacing it. The light color of the S25's pen makes it stand out and lessens the likelihood of misplacing it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 2, 2025
Posted by: Ninaslegacy
[This review was collected as part of a promotion.] I do alot of graphic design work. This phone is perfact for that. Especially the camera , comes alot of cool features. I
give this phone a thumbs up.
give this phone a thumbs up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Camera
on April 2, 2025
Posted by: Watergoddess
[This review was collected as part of a promotion.] Overall, it's a great phone and has seemless action across apps. The audio eraser function is also pure fire!
I had the ultra note 20 and held onto because of the SD card. That is still something I miss as the 25 ultra functions about the same. The upgraded camera is amazing for sure, and a few of the object removal features are better leaving more crisp lines and extracting using intelligent removal rather than blurring and missing little pieces. The creation of stickers is nice, but the general editing features are sadly lacking. The smart picture enhancement on the 20 was amazing to auto fix lighting etc. I was hopeful that the new gemini Ai would be beneficial for editing in both my writing and photos; however, I don't agree with its storage and usage of what I'm saying as well as it is lacking in function. I hopes the Ai would help with efficiency and a few other things, but I turned it off because it caused more problems than helping. The processes or is swift and the fingerprint ID function is 100% better & functions. Whereas, my note 20 it would never work. The transfer from phont to phone was easy. However, it still took me nearly 2 days to get everything set up because I had to set up all the log ins and passwords again. I wish this transferred easily. My last thing is the voice to text. I'm not sure what the issue is, but it doesn't take dictation well at all! The accuracy is about 20% which makes it pointless.
I had the ultra note 20 and held onto because of the SD card. That is still something I miss as the 25 ultra functions about the same. The upgraded camera is amazing for sure, and a few of the object removal features are better leaving more crisp lines and extracting using intelligent removal rather than blurring and missing little pieces. The creation of stickers is nice, but the general editing features are sadly lacking. The smart picture enhancement on the 20 was amazing to auto fix lighting etc. I was hopeful that the new gemini Ai would be beneficial for editing in both my writing and photos; however, I don't agree with its storage and usage of what I'm saying as well as it is lacking in function. I hopes the Ai would help with efficiency and a few other things, but I turned it off because it caused more problems than helping. The processes or is swift and the fingerprint ID function is 100% better & functions. Whereas, my note 20 it would never work. The transfer from phont to phone was easy. However, it still took me nearly 2 days to get everything set up because I had to set up all the log ins and passwords again. I wish this transferred easily. My last thing is the voice to text. I'm not sure what the issue is, but it doesn't take dictation well at all! The accuracy is about 20% which makes it pointless.
Value
4
Response from Samsung USBy R&R Team, April 16, 2025
Hi there Watergoddess, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the upgrade to your device, and that you are finding the audio eraser to be a fun experience with your device. We have provided a link to the full device manual to help you fully discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to offer assistance with your voice to text. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on April 2, 2025
Posted by: DaBuddha
[This review was collected as part of a promotion.] This is a great powerhouse phone. It handles my day to day operations and gaming needs. It takes great pictures even during the night. I like the now brief bar. It doesn't show much info at the moment, but i do like the health recap and a brief overview of my morning. The only complaint I have, sometimes the screen freezes up and is unresponsive for about 30 seconds.
Value
4
Response from Samsung USBy R&R Team, April 3, 2025
Hey there DaBuddha, we appreciate your feedback on your Sasung Galaxy S25 Ultra. We love that you are finding this device to be a powerhouse capable of taking care of a range of daily needs and tasks. We have provided a link to an article to help you with the freezing you mention experiencing. We have also provided a link to a video to help you customize the Now Brief feature you are using. We have lastly, provided a linkto the Samsung Support Team to help you with any questions or if the freezing continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Create a personalized content snapshot with Now Brief on Samsung Galaxy S25
https://www.youtube.com/watch?v=rQwYmDTxaFo
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and great battery
on April 2, 2025
Posted by: Sandywitcha
[This review was collected as part of a promotion.] Love how the battery lasts me all day and night with constant use and still around 40% left. The S25 Ultra has seamless actions across apps, especially when it comes to gaming and streaming!
Value
5
Response from Samsung USBy R&R Team, April 2, 2025
Hi there Sandywitcha, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the usage of your phone, and are finding it more than up to the task of keeping up with your usage all day. Please, don't hesitate to reach out to us again in the future with questions or if you would like to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The Now Brief has been really cool.
on April 2, 2025
Posted by: TheMexicanMan
[This review was collected as part of a promotion.] The Now Brief has been really cool and very convenient for me, I love the way apps work on this phone. Everything is just so smooth and seamless. I can't get enough of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and very sleek loo
on April 2, 2025
Posted by: Cuatro44
[This review was collected as part of a promotion.] I love the big screen, now brief and audio eraser.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Advanced features
on April 2, 2025
Posted by: Armani
[This review was collected as part of a promotion.] Samsung Galaxy S25+ delivers a polished flagship experience with impressive performance and a sleek design. Its 6.7-inch AMOLED display is bright, sharp, and fluid with a 120Hz refresh rate, perfect for both gaming and streaming. The Snapdragon 8 Gen 3 processor ensures smooth multitasking, fast app launches, and efficient power use. Samsung has also refined its One UI software, providing a clean, user-friendly interface with great customization options.
The triple-camera setup (wide, ultra-wide, and telephoto) captures detailed, vibrant images in various lighting conditions. Night photography is noticeably improved, and the AI-powered enhancements offer excellent clarity and color accuracy. Video recording is equally strong with 8K support and superior stabilization. Battery life easily lasts a full day with moderate to heavy use, and 45W fast charging gets you back to 100% quickly. Samsung also promises extended software support, ensuring future Android and security updates. With water and dust resistance, enhanced security options, and eco-conscious materials, the Galaxy S25+ stands out as a premium, reliable smartphone for daily use. It's a solid investment for those seeking a balance of power, design, and longevity.
The triple-camera setup (wide, ultra-wide, and telephoto) captures detailed, vibrant images in various lighting conditions. Night photography is noticeably improved, and the AI-powered enhancements offer excellent clarity and color accuracy. Video recording is equally strong with 8K support and superior stabilization. Battery life easily lasts a full day with moderate to heavy use, and 45W fast charging gets you back to 100% quickly. Samsung also promises extended software support, ensuring future Android and security updates. With water and dust resistance, enhanced security options, and eco-conscious materials, the Galaxy S25+ stands out as a premium, reliable smartphone for daily use. It's a solid investment for those seeking a balance of power, design, and longevity.
Value
5
Written by a customer while visiting Samsung US