Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,778 Reviews)
Rating breakdown 19,778 reviews
5 Stars
17,032
4 Stars
2,135
3 Stars
364
2 Stars
114
1 Star
133
86%of customers recommend this product.
(
883 out of
1,029)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
An everyday powerhouse.
on February 17, 2025
Posted by: mcjibbles
[This review was collected as part of a promotion.] I am a self proclaimed power user when it comes to my phone. I'm constantly switching between phone calls, emails, messages with my team and even taking photos and the powerful processor can handle anything I throw at it. Fast ,responsive, and seamless action when switching between apps. The S25 Ultra is a perfect combination of excellent design and functionality. Diving into the new Samsung One UI update, there are plenty more features to explore and utilize to my advantage. The "Now Brief" is a particularly helpful feature on my home screen that helps dial in my expectations for the day and keep me on track with my schedule, the weather and related news. In combination with my Galaxy Watch Ultra, the S25 Ultra simply can't be beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the upgrade
on February 17, 2025
Posted by: John557
[This review was collected as part of a promotion.] Upgraded from S24 ultra. In the beginning I wasn't planning to upgrade because I was disappointed at Samsung for not improving the cell phone but because of the generous trade in deal I upgraded. No regrets. The phone is way smoother, faster, and the screen is better. I also like the more rounded corners. I hope Samsung does better next year.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Weightless phone with amazing ai.
on February 17, 2025
Posted by: Dmotwothree
[This review was collected as part of a promotion.] Super smooth phone. Just fly through any task I throw at it. Camera is super crazy good. The phone weights next to nothing. The now brief had learned the task for my daily life n shows me news feed my calendar and YouTube videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than last generation's S24 ultra!
on February 17, 2025
Posted by: Acui201
[This review was collected as part of a promotion.] This phone is everything I wanted. It builds on the S24 Ultra in meaningful ways, making it a true flagship powerhouse.
The screen is absolutely gorgeous—bright, sharp, and ultra-smooth, making everything from gaming to scrolling feel premium. The camera system feels much better in all lighting conditions. AI-powered enhancements actually feel useful. Performance is top-tier thanks to the new chipset, which handles gaming, multitasking, and demanding applications effortlessly while running cooler than its predecessor. The battery life is also a bit better, easily lasting a full day even with moderate to heavy use. Samsung DeX remains a fantastic feature for productivity, essentially turning the phone into a mini-computer when I need it.
Yes, the S Pen no longer has Bluetooth, which is a small drawback, but in daily use, it doesn't make a difference for me.
Overall, the S25 Ultra is a beast of a phone that delivers everything I could ask for—power, performance, and premium features. It’s an easy recommendation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and Perfect
on February 17, 2025
Posted by: lgalt06
[This review was collected as part of a promotion.] This phone,s25 ultra, is just perfection. I loved my s24 ultra but the new design of the s25 ultra is amazing. The screen is perfect and the new software is even better. It has a new feature called NowBrief and its great to hear the daily news or important events. I am still getting used to the AI but i am liking it so far. Thank you Samsung!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly good upgrade from S23 Ultra
on February 17, 2025
Posted by: S23UltraUpgrader
[This review was collected as part of a promotion.] A first didn't see the settings for Now Brief but saw on YouTube a video that explains to hold down the Now Brief on the lock screen to see the options. Hoping that the Now Briefs will expand as the phone tracks more of my usage.
Constantly finding fearures and AI tools every day. Coming from S23 Ultra. Love the anti reflective screen. Also the 50 MP camera but only takes the MP size needed when taking the picture in 50 MP setting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Improvements Accross The Board!
on February 17, 2025
Posted by: Mikester79
[This review was collected as part of a promotion.] I have recently upgraded from the Galaxy s21 Ultra and the s25 Ultra has been nothing short of amazing! The AI features really help me with my day to day work tasks as well as my photo and video editing. The camera is next level and im honestly impressed with how far and how CLEAR the image quality is when taking photos from great distances away! Best camera in the game. The processing power is fantastic and allows me to play games that require strong processing power like fortnite and zenless zone zero. Fantastic phone across the board!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It is disappointing.
on February 17, 2025
Posted by: KKsamsung
[This review was collected as part of a promotion.] I’ve been using the S25 Ultra, and honestly, it’s quite disappointing—especially when it comes to the camera.
The front camera (selfie) quality is terrible, particularly at night. There’s way too much noise, and the colors look completely faded. If you care about taking good selfies, do not buy this phone!
The main camera is decent, but it also suffers from faded colors, which is frustrating for a flagship device.
Another issue is the back button lag—sometimes it just doesn’t respond properly, which gets really annoying!!!!!!!!!!!!!!!!!!!!!!!!
Overall, if selfies are important to you, this is not the phone to get. Samsung really needs to step up their game!
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hey there KkSamsung, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand the disappointment that comes when your new device is not aligning to your expectations. We would love to help you troubleshoot the frustrations you mention experiencing, and help you fall in love fully with your device. We have provided links to articles below to help you with the camera settings and features, and another to help you with the display responsiveness. We have also shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US