Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,610 Reviews)
Rating breakdown 19,610 reviews
5 Stars
16,902
4 Stars
2,118
3 Stars
354
2 Stars
109
1 Star
127
85%of customers recommend this product.
(
767 out of
899)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Posted by: Eric
Verified Purchase:Yes
First month it turned off when battery was 12%. It wouldn't show it was charging or turn on. About 6hrs later it finally turned on. My s23 was Great this one is not off to a good start.
Response from Samsung USBy R&R Team, December 5, 2025
Hi there Eric, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and needing the reliable usage of it every day. We have provided a link to an article to help you with the battery not charging. We have also shared links to the Samsung Support Team and your warranty information to assist you further in a resolution if this matter continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
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Galaxy phone or tablet is not staying on or charging
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on December 5, 2025
Posted by: Zedddd
[This review was collected as part of a promotion.] Going from an old phone to this is a game changer! The camera, Galaxy AI features, and the performance make it all come together.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Zedddd, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier toh ear how pleased you are with the game-changing device, and that the features feel fluid and cohesive for your usage. Please, don't hesitate to reach out to us again with questions, or additional feedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Has a really nice camera
on December 5, 2025
Posted by: Bdubs55z
[This review was collected as part of a promotion.] The galaxy ai is really nice you can mess with your photos and what you are looking at it will tell it what it is the phone runs really fast it runs all my games super fast faster then my old note 9. 10 out of 10 phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bigger then expected.
on December 6, 2025
Posted by: Street5
[This review was collected as part of a promotion.] Galaxy AI works great, the screen size is big. I would recommend it to any one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra Powered by Galaxy Al
on December 6, 2025
Posted by: TechGirlMel
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra daily, and the experience has been incredible-especially with all the new Galaxy Al features. The phone feels fast, intuitive, and extremely reliable for everything I do, from work to entertainment.
Galaxy Al has made a huge difference in my daily routine. The improved camera tools, editing suggestions, and real-time assistance help me get things done quickly and with better results. I also love how the S25 Ultra optimizes performance during streaming, gaming, and multitasking without slowing down.
The display is bright and sharp, making movies and videos look amazing. Battery life easily lasts me through a busy day, and the S Pen has become one of my favorite tools for taking notes and organizing ideas.
Overall, the Galaxy S25 Ultra has exceeded my expectations. The combination of powerful hardware and Galaxy Al features makes the phone feel smarter, smoother, and more useful in real life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable Camera and Stunning Display
on December 7, 2025
Posted by: Kiran8901
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a truly exceptional device. The camera system is a significant leap forward, producing stunning, professional-quality photos and videos in any lighting condition. Zooming capabilities are incredible, making every shot a masterpiece. The Dynamic AMOLED display is equally impressive—colors are vibrant, details are razor-sharp, and the brightness makes viewing movies and streaming sports a joy, even outdoors. I frequently use the device for work, and the large, immersive screen is perfect for multitasking. Furthermore, the integration of Galaxy AI has revolutionized how I interact with my content, particularly with its advanced photo editing features and helpful productivity tools. This is the best Samsung experience yet.
Value
5
Written by a customer while visiting Samsung US
Posted by: BriE
Verified Purchase:Yes
I transferred from an s21 ultra. Everything transferred so seamlessly that if not for the upgrades I wouldn't be able to tell I have a new phone. I appreciate this, as I don't really like the adjustment period when it comes to switching phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 12, 2025
Hi BriE, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced capabilities of your upgraded device, and that you are not experiencing frustration as you adjust to new settings and features. We hope you'll reach out to us again in the future if you ever have questions, or want to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Bryan Garces
Expertise:Intermediate
Verified Purchase:Yes
Great quality both in software and hardware, if you could increase the battery duration could be great
I would recommend this to a friend!
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US