Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,780 Reviews)
Rating breakdown 19,780 reviews
5 Stars
17,033
4 Stars
2,135
3 Stars
365
2 Stars
114
1 Star
133
86%of customers recommend this product.
(
883 out of
1,029)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
3
Cannot delete AI garbage but I enjoy phone itself
on September 10, 2025
Posted by: David Calloway Jr
Verified Purchase:Yes
I despise AI bloatware, but, otherwise I like the S25 Ultra 1TB I bought. There is no way to delete the AI bloatware garbage that I see. Unfortuntately, just like Samnsung, Apple forces AI garbage down our throats with no way to delete it either. As far as the S25 Ultra I bought, itself, I llike the phone and am glad I now have a lot of hard drive space to download almost any app I want to download and save almost anything I want to save on it. If you want to buy this phone or nearly any other phone Samsung (and Apple, too, for that matter), just know there is no way to delete the AI garbage if you despise AI like I do.
Response from Samsung USBy R&R Team, September 11, 2025
Hello David Calloway Jr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to the complete manual for your device to best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Simply beautiful device with the GOAT camera!
on September 19, 2025
Posted by: AlisonWonderland1128
[This review was collected as part of a promotion.] Galaxy AI is so amazing and helpful. The camera is the GOAT. I took a pic of the moon zoomed in, and you could see every single crater on it's surface. Beautiful phone. Samsung hit the mark... AGAIN!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 review
on September 20, 2025
Posted by: Dpooly
[This review was collected as part of a promotion.] Love the battery life and how easy it is to operate one of my best purchases to this date. The Galaxy AI is also intuitive and helps out with a lot. In my day-to-day job overall, I would purchase again. Love everything about this phone. Not to mention the S Pen was a nice feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has an amazing camera. I love the sty
on September 27, 2025
Posted by: Loveme2
[This review was collected as part of a promotion.] I'm still learning about the galaxy Ai and what it can do. The phone is absolutely amazing and I love it
The camera is out of this world.
The camera is out of this world.
Value
5
Written by a customer while visiting Samsung US
Posted by: SC83
Expertise:Intermediate
Verified Purchase:Yes
Camera and video function, autofocus, and image quality are significantly worse than S22 Ultra, likely due to the software. And the comparison is not even close. I hate it when smarter phones seem to get "dumber" at basic functions.
Response from Samsung USBy R&R Team, October 2, 2025
Hi there SC83, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided links to a few articles to help you with the camera settings and features of your device. We have also provided a link to an article to assist you if your photos are dark or blurry. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Do better not reducing tech
on October 22, 2025
Posted by: Herbie2112
Expertise:Expert
Go back ti when phones were innovative. I'm using the S25 ultra from s22 ultra and I regret the change. Copy from Chinese phone makers!!! People won't be brainwashed for so long into thinking you are doing better. You S4 or note 3 had some things you took out. Give us quality innovations not taking away the reasons we are with your brand! S25 Ultra is a miss! Do better and not trying to save on manufacturing costs or puttingtech that you will be chargingus for!
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello Herbie2112, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you are getting a great device with truly innovative features. Without knowing what features you feel have been removed, or have not been added, we have provided a link to the complete manual for your device to assist you with exploring the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. We would also love to hear form you any time in the future with features you would like to see in devices going forward. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has the best camera. No issues.
on October 23, 2025
Posted by: RLoveme
[This review was collected as part of a promotion.] This phone is excellent for streaming with the large screen it provides a great viewing option. Galaxy AI is very helpful when searching for just about anything as well as for creating memos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 26, 2025
Posted by: Galaxgirlie
[This review was collected as part of a promotion.] Devices makes managing day to day easier. Phone, watch, abd earbuds aync seamlessly.
Value
5
Written by a customer while visiting Samsung US