Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,972 Reviews)
Open Ratings Snapshot
Rating breakdown 20,972 reviews
5 Stars
17,998
4 Stars
2,281
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,116 out of 1,294
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
1 out of 5
1
HORRIBLE PHONE
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This has been my worse purchase yet. I have purchased all new models and this by far has been the worst model.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 7, 2025
Hey there Christinalagrina, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day for a range of tasks, and we would be more than happy to assist you in troubleshooting your frustrations. Without knowing the details of your frustrations, we have provided a link to the Samsung Support Team. These experts can work with you one on one to review all options available to you with your experiences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
extremely expensive for what it does
on November 8, 2025
Posted by: Sergio22
[This review was collected as part of a promotion.] Galaxy Al is very inaqurite most of the time when asked questions regarding other languages edit of fhotography is very tedius
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Sergio22, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you, and wanting to feel that it is operating as promised, and you have the best experience possible with your device. We have provided links to the manual for your device to help you with the complete capabilities of your device, and best aligning the settings to your usage needs. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S Pen Bluetooth missing....
on November 24, 2025
Posted by: Anonymous
from Orlando
Expertise:Intermediate
Verified Purchase:Yes
It's a great phone, yes... But the Bluetooth functionality on the S Pen is one of the many things I used to use on my S23U, and on the S25U it's something I miss and really need... Samsung is disappointing. Instead of improving, they're gradually removing features that are valuable to their users.
Instead of progressing, they're going backward, and I've used this brand my entire life, both at home and on my mobile devices and headphones.
But little by little, as a customer, I'm becoming disappointed by the brand's poor decision-making, driven by their obsession with "lightening" things. In that pursuit, they're removing features that are important to certain users (like me).
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Angel Martinez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your phone. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full manual for your device to assist you with the hand gestures and voice commands you can use with your device from a distance. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on December 7, 2025
Posted by: Paco202
[This review was collected as part of a promotion.] These exceptional phones offer remarkable battery life. I primarily utilize them for social media, and the 200MP camera captures stunning photographs. Among the valuable Galaxy AI features, Photo Assist stands out, particularly the Photo Eraser.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not satisfied
on December 31, 2025
Posted by: Malar
from AR
Expertise:Intermediate
Verified Purchase:Yes
Apps are slow and processing speed is less. I traded for Samsung s22. My bad. Old phone itself best.
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hi Malar, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when you have a new device that is not meeting your expectations in functionality. We have provided links to articles to help you adjust the refresh rate of your device, and troubleshoot any slowness you are experiencing with your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the price tag
on January 22, 2026
Posted by: C Williams
from California
Expertise:Expert
Verified Purchase:Yes
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 22, 2026
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed with the camera
on February 23, 2026
Posted by: Fazz
Verified Purchase:Yes
Pictures are blurry. I expected the high end camera to be exceptilnal. I chose s25 ultra instead of Pixel 10 pro xl and regret not taking that. Had an s22 ultra before.this and had similar issue. Looks like nothing changed
No, I would not recommend this to a friend.
Features
3 out of 5
3
Response from Samsung USBy R&R Team, February 23, 2026
Hey Fazz, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have a device that is not meeting your expectations. We have provided links to a few articles to help you with the different features and settings available on your device, and troubleshoot the blurry photos you mention experiencing. We have also provided a link to the Samsung Support Team to assist you if you continue to experience this matter with your device, or you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It helps me with my everyday work because its like
on March 19, 2026
Posted by: Johnniw2019
[This review was collected as part of a promotion.] I you it,for looking up parts and find problem on cars
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Showing 2545-2552 of 20969 results 
<< 1 ... 317 318 319 320 321 ... 2622 >>