Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(19,779 Reviews)
Open Ratings Snapshot
Rating breakdown 19,779 reviews
5 Stars
17,033
4 Stars
2,135
3 Stars
364
2 Stars
114
1 Star
133
86%of customers recommend this product. 
(
883 out of 1,029
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5 out of 5
5
I love it
on December 12, 2025
Posted by: Inukenza
Expertise:Expert
Verified Purchase:Yes
The device is slick and I love the color. It feels awsome in my hand. The power of the chip and the capacity are perfect.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Breath of Fresh Air!
on December 15, 2025
Posted by: Rob M
from Florida
Expertise:Expert
Verified Purchase:Yes
From the moment I started using the S25 Ultra, it felt like a true upgrade and a genuine fresh breath of air. I felt free from other OS and ecosystems. A device that has me excited to use a phone again and a very solid build quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Rob M, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so amazing to use, and that the build feels solid and of great quality. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Real good for the price, but...
on December 15, 2025
Posted by: Mineneuryuu
[This review was collected as part of a promotion.] I love this phone, and I don't regret it, but the main issue is that they removed the S Pen Air commands, and I really loved to use it in Clip Studio Paint. I find the Galaxy AI very useful since I can get more creative as it can change or create pictures/drawings, and I really love the camera because it has a high-resolution integrated system.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Mineneuryuu, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear how much you love this phone, and are finding so many amazing capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features, and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra -- Positive
on December 16, 2025
Posted by: Melissa T
from MI
Verified Purchase:Yes
Samsung S25 Ultra is one of the BEST S-Series phones I've had! Great storage space, amazing picture quality & awesome features. Only downfall is, the S-Pen not having Bluetooth...but other than that beats my expectations hands down.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Melissa T, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your phone, and finding it to be the best phone you've used from this series. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your device. Lastly, we have provided a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on December 18, 2025
Posted by: Super
Verified Purchase:Yes
Love all the features, the colors and the look of the phone.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 18, 2025
Hey there Super, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the features and appearance of your device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!!
on December 19, 2025
Posted by: Gary
from Wirtz VA
Expertise:Intermediate
Verified Purchase:Yes
Absolutely wonderful doing business with you. Great price on a great phone.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Really better version
on December 20, 2025
Posted by: Anthony
Verified Purchase:Yes
I have had this phone for one month. I like how it performs and is much lighter than the previous version. I'm happy that I've replaced my older S23 with this one.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
could be better
on December 22, 2025
Posted by: Sofia
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The pen is not very responsive, and the screen often does not register it. When I use the translator, it only works about half of the time. My five-year-old phone worked better than this. Very disappointed.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 23, 2025
Hi Sofia, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a device that is not operating as expected, and we would love to help you troubleshoot your frustrations. We have provided links to articles to help you with the S Pen usage, and with the display responsiveness of your device. We have also shared a link to the Samsung Support Team to help you troubleshoot the Live Translate feature on your device, and offer additional assistance if you continue to experience additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
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