Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,074 Reviews)
Open Ratings Snapshot
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,062 out of 1,235
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5 out of 5
5
I love my new phone
on September 17, 2025
Posted by: VeraBaby
[This review was collected as part of a promotion.] I love my new phone and the Galaxy AI features! Works perfectly!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy
on October 21, 2025
Posted by: Lindsey
[This review was collected as part of a promotion.] It is a smooth interface. Easy to use. Camera is great and video is easy to use. Charge stays a while.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2025
Hi Lindsey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the updated software of your device, enhanced camera features, and longer battery life. Please, reach out to us again in the future any time you have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Camera problems
on October 17, 2025
Posted by: Marcus
Verified Purchase:Yes
Camera unable to focus when you zoom in. Other than that 5 stars
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Marcus, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not operating as intended. We have provided a link to an article to help you troubleshoot this experience with blurry photos. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone with Powerful Features
on March 5, 2025
Posted by: MuscatTheCat
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an awesome phone with top-notch performance and great features. The seamless actions across apps make multitasking super smooth, whether I’m switching between work, social media, or entertainment. The Now Brief feature keeps me updated with everything I need to know, and the Audio Eraser is a game-changer for clearing background noise in recordings.
I use this phone for everything—streaming, gaming, work, and taking photos—and it handles it all effortlessly. The battery lasts all day, the camera takes incredible shots, and the display is stunning. Overall, it’s a fantastic phone that makes daily life easier and more fun!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on September 9, 2025
Posted by: vodyara
[This review was collected as part of a promotion.] Great phone, seems like a good upgrade from my S22 Ultra, and even more Galaxy Ai features to pick from
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Vodyara, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear you are loving the usage of your phone, and finding the exploration of Galaxy AI to be enjoyable and useful. We have provided a link to the Samsung Support Team for your convenience. They can assist you directly through chat if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New work phone
on September 11, 2025
Posted by: Jackson
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Works fast and service is amazing. Everywhere I go Im connected.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Jackson, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are finding this device to be reliable in connection and fast during usage. We have provided a link to the Samsung Support Team for your convenience. They can offer assistance in the event you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is great but I miss old features.
on November 28, 2025
Posted by: Onlyhadsamsungs
[This review was collected as part of a promotion.] I am enjoying the phone so far. I miss some of the old features like the s pen Bluetooth functionality.
The camera seems great. The software could be a bit better. I wish they kept an SD expansion slot, but the increased internal storage makes up for it. The phone does get hot with strenuous tasks.
The battery lasts me about 12 hours with constant use, but I only charge to 85%.
I dont use most of the galaxy AI functions, but the photo editing AI is surprisingly good.
Overall I like this phone, but I am not sure I like it more than my previous Note 20 Ultra.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product overall.
on January 24, 2026
Posted by: Bmac67
from Hornell, N.Y.
Expertise:Intermediate
Quick, intuitive. Great battery performance and case design. Finally, a phone that is better than advertised.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 26, 2026
Hey Bmac67, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding it even better than expected. We have shared links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 17-24 of 20071 results 
<< 1 2 3 4 5 ... 2509 >>