Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,992 Reviews)
Open Ratings Snapshot
Rating breakdown 20,992 reviews
5 Stars
18,017
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,116 out of 1,294
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5 out of 5
5
A Game Changer In My Daily Routine
on December 7, 2025
Posted by: Setrakusra
[This review was collected as part of a promotion.] Switching to the Galaxy S25 Ultra has genuinely elevated my day-to-day life more than I expected. The first thing I noticed was the incredible display—bright, smooth, and easy on the eyes—which makes everything from checking emails to watching videos feel more enjoyable. The improved battery life has been a huge relief as well; I can get through a full day of work, errands, and streaming without worrying about finding a charger.
The new camera system has probably made the biggest impact. I’ve found myself taking more photos and videos because it captures moments so effortlessly, even in tricky lighting. It’s become my go-to device for everything—from quick snapshots to more polished shots for social media.
Performance-wise, it’s fast, responsive, and handles multitasking like a champ. Whether I’m navigating between apps or using productivity tools for work, the S25 Ultra keeps everything running smoothly. Even small things—like the improved S-Pen features and smarter AI tools—have made staying organized and getting things done feel easier and more intuitive.
Overall, the Galaxy S25 Ultra hasn’t just been an upgrade; it’s streamlined my routine, boosted my productivity, and made everyday tasks more enjoyable. Highly recommended.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Disappointed Fold 7 owner
on December 21, 2025
Posted by: Anonymous
from St Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
I purchased this because my inside screen messed up after 45 days on my Galaxy Fold 7 and I didn't want to mess with it so I saw a Black Friday sale and grabbed a 512Gig S25 Ultra and love it!. I previously have had every generation of Ultras from the S23 back to all the Note series and this one doesn't disappoint. I love the fact that it's unlocked and I can join the Beta program. Don't hesitate to get one of these if the price is right because it's an amazing phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on December 24, 2025
Posted by: Ryan
from Omaha, NE
Expertise:Expert
Verified Purchase:Yes
The phone works great! I would recommend to anyone else.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It's ok
on January 4, 2026
Posted by: Step29414
from Charleston SC
Expertise:Beginner
Verified Purchase:Yes
I don't like the Google message that does not have a shortcut. Battery dies fast.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Step29414, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you adjust to the changes that have been made to the operating system from your previous device. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you in aligning the settings to your preferences, and answering any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad experience
on January 14, 2026
Posted by: Farrik
Verified Purchase:Yes
To be honest, it's uncomfortable to use at all. The battery is dying quickly. This is not the Samsung I was once in love with.
Response from Samsung USBy R&R Team, January 14, 2026
Hey Farrik, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable your phone is to you every day, and wanting to have the best possible experience with your phone. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if you continue to experience this matter with the battery of your device, or you have questions about options for smaller devices available. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This phone is a Downgrade not an Upgrade
on January 18, 2026
Posted by: Blah
No Bluetooth functions on S pen make it useless junk. Not worth the upgrade. Been using Samsung since the galaxy s3 and one of my favorite upgrades in the later years was the functional s pen. Now it's useless and I'm regretting my upgrade. I rate the phone a 2 out of 10 only because it looks nice but overall its really a downgrade from my s23. The battery, camera, display, Bluetooth S pen and all other functions of my s23 ultra were way better than what I now have with the s25 ultra.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 20, 2026
Hey Blah, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you have a new device that is not meeting your expectations. We have provided links to resources to help you maximize the battery life, discover the redesigned S Pen features, and available camera settings, and adjust the settings of your display, and discover the voice commands and hand gestures you can use. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
It's the S22 Ultra with bigger camera lenses
on January 23, 2026
Posted by: Johnhunterwork84
from California
Expertise:Expert
Verified Purchase:Yes
Nothing faster than my s22... Nothing looks better... Not the cameras... The screen... The speed... The AI.... Literally the same phone..... Umm.... I think they made some upgrades that don't change the user experience. Unnoticeable. Charge you a ton of money. And I'm my opinion, and in this economy I'm having buyers remorse already.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 23, 2026
Hello Johnhunterwork84, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important it is to feel that you have made a good investment in a new device, and that you feel excited to use it every day. We have provided a link to an article to help you with all of the different camera settings and features for the best possible photos and videos. We have also provided a link to the complete manual for your device to help you discover all of the enhanced features of your device, and align the settings to your usage. We have lastly, provided a link to the Samsung Support Team if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great purchase
on February 7, 2026
Posted by: Happy customer
from Westchester, NY
Expertise:Intermediate
Verified Purchase:Yes
Great cell phone, faithful Samsung galaxy customer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hey Happy customer, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding your device to be so great for you every day. We have provided links to resources to help you maximize your experiece and discover all of the amazing features, as well as answer any questions you may during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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