Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8
(19,761 Reviews)
Rating breakdown 19,761 reviews
5 Stars
17,018
4 Stars
2,134
3 Stars
363
2 Stars
113
1 Star
133
86%of customers recommend this product.
(
870 out of
1,014)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
5
Is everything you want from a big screen to sound.
on June 21, 2025
Posted by: Rmod151
[This review was collected as part of a promotion.] The phone is great in size. It has a huge screen for watching videos and the actual utilization of the phone. The sound is phenomenal and clear. Is very easy to learn and use. I highly recommend this phone for anyone. The AI system in the phone does everything I want the opening certain apps to connecting my Google home and changing things.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone sucks!
on June 22, 2025
Posted by: Gs25ultraHatethisphone
Expertise:Expert
This phone sucks! It makes the worst noise along with a bubble sound when it goes off line which it does that ALL the time no matter where your at! I've never had a Samsung galaxy do this before. I even traded the first one in and received a new one and it does the same . Hate it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, June 23, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended or expected. We have provided a few links to articles to help you with the connection to your carrier and Wi-Fi on your device. We have also provided a link to the Samsung Support Team to offer assistance with this sound you mention hearing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE PHONE
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This has been my worse purchase yet. I have purchased all new models and this by far has been the worst model.
Value
1
Response from Samsung USBy R&R Team, July 7, 2025
Hey there Christinalagrina, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day for a range of tasks, and we would be more than happy to assist you in troubleshooting your frustrations. Without knowing the details of your frustrations, we have provided a link to the Samsung Support Team. These experts can work with you one on one to review all options available to you with your experiences. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
extremely expensive for what it does
on November 8, 2025
Posted by: Sergio22
[This review was collected as part of a promotion.] Galaxy Al is very inaqurite most of the time when asked questions regarding other languages edit of fhotography is very tedius
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey Sergio22, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you, and wanting to feel that it is operating as promised, and you have the best experience possible with your device. We have provided links to the manual for your device to help you with the complete capabilities of your device, and best aligning the settings to your usage needs. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Orlando
Expertise:Intermediate
Verified Purchase:Yes
It's a great phone, yes... But the Bluetooth functionality on the S Pen is one of the many things I used to use on my S23U, and on the S25U it's something I miss and really need... Samsung is disappointing. Instead of improving, they're gradually removing features that are valuable to their users.
Instead of progressing, they're going backward, and I've used this brand my entire life, both at home and on my mobile devices and headphones.
But little by little, as a customer, I'm becoming disappointed by the brand's poor decision-making, driven by their obsession with "lightening" things. In that pursuit, they're removing features that are important to certain users (like me).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Angel Martinez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your phone. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full manual for your device to assist you with the hand gestures and voice commands you can use with your device from a distance. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on December 7, 2025
Posted by: Paco202
[This review was collected as part of a promotion.] These exceptional phones offer remarkable battery life. I primarily utilize them for social media, and the 200MP camera captures stunning photographs. Among the valuable Galaxy AI features, Photo Assist stands out, particularly the Photo Eraser.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone
on December 22, 2025
Posted by: Chrissa11
Phone doesnt seem any different than the s24 ultra. Other than the shape of the phone they ate pretty much the same. I also have the s25 plus and I honestly like the + better. It feels better in your hand its lighter and it doesnt work any differently than the ultra. Pictures come out nice on both phones and I dont see any difference in that
Response from Samsung USBy R&R Team, December 22, 2025
Hey Chrissa11, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can take time to fully discover your device, and best align the settings to your preferences. We have provided links to resources to help you discover additional capabilities that can help you maximize your experience with your device, and answer any questions that may come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone is a nice upgrade
on October 22, 2025
Posted by: PriCeC1107
[This review was collected as part of a promotion.] I really like the additional features this phone has. The camera is great. And does incredible photos/videos. Streaming quality is awesome as well. lts a really snappy phone. Extremely happy about the battery life being reliable as well. And not to mention the galaxy AI. It has any answer for anything you could ever need to know. It's by far one of the perks on this model. Don't forget the S pen too!!!
Value
4
Written by a customer while visiting Samsung US