Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Average customer rating
4.8 out of 5
4.8
(21,001 Reviews)
Open Ratings Snapshot
Rating breakdown 21,001 reviews
5 Stars
18,026
4 Stars
2,282
3 Stars
404
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,116 out of 1,294
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB - Titanium Gray (AT&T)
Customer Rating
4 out of 5
4
Not bad, but missing the Fold
on October 15, 2025
Posted by: Jigglenautt
[This review was collected as part of a promotion.] Not bad at all. Great phone, Galaxy AI and all, but I miss the bigger screen on the Fold. Too bad the Fold line is not there yet.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 16, 2025
Hello there Jigglenautt, we are so pleased to hear that you are enjoying the usage and capabilities of your Samsung Galaxy S25 Ultra. We love that you are finding uses for the enhanced features of Galaxy AI. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product with a wonderfully designed UI !
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
bring back bluetooth s pen!
on January 11, 2026
Posted by: ComeBack Bluetooth
I can't believe they removed bluetooth from the S pen!!! One of the best features removed to save so little money on an expensive phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when you have a new device that does not have the features you are expecting. We have provided a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung s25ultra
on February 11, 2026
Posted by: Anonymous
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Very nice phone plenty of features, i like the magic erase feature and the ai
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi there Jeffery Bledsoe, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are pleased with the quality of your device, and enjoying the enhanced features of your camera. Please, don't hesitate to reach out to us again in the future if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
S-pen no longer camera remote
on March 10, 2025
Posted by: Janh
from North carolina
Expertise:Expert
VERY disappointed that the S-pen is not a camera remote. I WOULD NOT have upgraded if I had known. Bad on me for not doing my research
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, March 10, 2025
Hey there Janh, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day, and we would love to help you find alternative ways to use your camera from a distance. We have provided a link to the full device manual that highlights both hand gestures and voice commands you can use with your device to remotely control your camera. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The display is exceptional.
on February 9, 2025
Posted by: Amit
from NC
Expertise:Expert
This phone is seriously blowing my mind, the camera is insane. The battery life is a total game-changer, lasting all day and then some. The screen is so bright and crisp, it's like looking through a window. Plus, it's super fast and responsive, no lag at all, it's a total winner.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Memory card back
on April 14, 2025
Posted by: Kool Joe
from Boston
Expertise:Expert
The perfect but no memory card I like it but the only problem I have it's no memory card
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 15, 2025
Hey Kool Joe, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new phone as a whole. We understand that the storage of your device may be insufficient for your usage, and you can absolutely expand the capacity of your device with digital cloud based expansion. This has the added benefit of being able to access your media across your ecosystem of connected Samsung products. We have provided a link to the Samsung Support Team if you have questions about the setup and usage of this feature. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The 25 is cool, but the 24 is cooler.
on October 15, 2025
Posted by: LawdBlackNephew
from Bronx NY
Expertise:Intermediate
Verified Purchase:Yes
This one is cool, but the S24 felt more sturdy and presentable.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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